Long McArthur Inc
Salina, KS
Hours
Sales/Showroom
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Horrendous experience. They don't back up their deals. After a handshake and agreement, they changed the price of the vehicle as well as the payment date in financing. Luckily, we were able to catch the After a handshake and agreement, they changed the price of the vehicle as well as the payment date in financing. Luckily, we were able to catch the payment discrepancy but unfortunately not the date the payment was to be taken. Because of this, I've now incurred over $100 worth of overdraft charges. When I spoke with them about it, they didn't seem to care. They "offered" to give me a loan for until the payment was due but I would have to leave them a post dated check. They put it in early which incurred more charges. After calling and talking to them about it, they didn't care and said they've done all they can. The sales experience was a nightmare too. They don't know the meaning of the word "No." They use high pressure sales tactics and they constantly lie. If you ask about how much a certain vehicle is, they simply say "I don't know." That is until you come in, test drive it and sit down to hammer out monthly payments. I walked out on a deal and they called me with this "super deal." They said for me to come in so they could hit me with it. I told them that I wanted to know what it was first before I came in. The salesman kept going round and round about how he didn't know it and only his manager knew it but they wouldn't call. I had to go in to get it. Then, they sold me a truck with no gas in it and when I asked if they could put my CD player in (which was a part of the deal), they wouldn't tell me how much it was until they had already charged $107 worth of labor. An absolute horrendous experience which the BBB will certainly hear about. More