Long McArthur Inc

Overall experience was good. I did not appreciate the high pressure sales pitches for the extended warranty. This came from their finance person and NOT Dave. The finance person tried to tell us we had high pressure sales pitches for the extended warranty. This came from their finance person and NOT Dave. The finance person tried to tell us we had to do a minimum extended warranty and that doing nothing was not an option. We told him we did not want anything and he said we still had to pay some anti theft fee of $199. When we verbally started to complain, he then said he could remove the anti theft fee. Also when it takes $299 for document processing, a person should be informed about that when negotating a price, not when it is time to pay for the car. There was no loan being taken out on the car, so I do not see why the paper work demanded such a high fee. We paid the document processing fee, but we were not very happy about it. They refunded the $299 a couple of days later since it was not disclosed up front. More

This is the third or fourth time I have tried to put a review up here. I hope it works. I purchased a 2012 Tuxedo Black Ford Fiesta from Long-Mac. Love the car. Rick must have jumped through 20 hoops bac review up here. I hope it works. I purchased a 2012 Tuxedo Black Ford Fiesta from Long-Mac. Love the car. Rick must have jumped through 20 hoops backwards and forwards, finding this car from a dealership, getting it to me, getting the price down, and working out the lease. I want to mention that this is on a fairly bare-bones, entry level automobile. Rick did everything he told me that he would and he beat his time table each time. There was no weird stuff like how he has a distant relation that does my job, and all that. He heard what i wanted, showed me what I could have, and then got to work. Less than a week later, i was driving off the lot in the first car i have ever purchased (leased) in my life. Luke Vanderloo was of assistance as well, hooking me up with a couple of (in the long run) cheap ways to protect my investment and provide the best return value on the lease. Bottom line: In 37 months I will be talking to Rick about another car. Top notch. I hate giving straight 5s, but these guys earned them. More

Because of our car salesperson, Carla Le, she was very nice and very helpful. Because of her, we decided to buy our pick up there. nice and very helpful. Because of her, we decided to buy our pick up there. More

From start to finish, these guys were all working to accomplish getting the job done right. They were straight out and honest, a quality not found here in ILLINOIS with Dealerships. They were very profe accomplish getting the job done right. They were straight out and honest, a quality not found here in ILLINOIS with Dealerships. They were very professional and understanding to my needs. From 700 miles away they were able to accurately assess my trade and given an honest value for my vehicle. They made me feel like family not a stranger from another state. More

I had a fantastic experience at Long McArthur when I bought my Ford Fiesta! Ben Ashmore did a fantastic job getting me the price I was able to afford without any hassles at all! The entire staff was ve bought my Ford Fiesta! Ben Ashmore did a fantastic job getting me the price I was able to afford without any hassles at all! The entire staff was very nice and the receptionest Ann Hunyh was wonderful.. offering water all the time since it was 100 degrees outside. I will recommend Ben to anyone who is looking to buy a car, he made the experience easy and enjoyable. Thanks for my new (used) car :) More

We were pleased with the help of the personnel in helping us with selecting the right vehicle and explaining all the functions on the vehicle. us with selecting the right vehicle and explaining all the functions on the vehicle. More

Austin Ward, and the rest of the team at Long McArthur were extremely professional during my visit to Salina. Never once did I feel pressured or annoyed by any of the employees. Austin, took the time to l were extremely professional during my visit to Salina. Never once did I feel pressured or annoyed by any of the employees. Austin, took the time to listen to what my needs were, how I wanted the transaction go, and he adjusted accordingly rather than trying to fit me into a stereotypical customer mold. I spent almost four hours negotiating the sale and not once did Austin, or Kevin Sander, the General Sales Manager whom I also met, act like their time was being wasted. From the second I walked through the door, the Long McArthur team made me feel like they wanted my business and were willing to work with me to make me one of their customers. After the sale was over, they still called to check on me and when I returned to the dealership for some minor service with the car they made me feel like I was a priority to them rather than an afterthought since the sale was completed. I highly recommend Long McArthur and will certainly do business with them in the future. More

Very professional and directly to the point. No BS sale! The financing person Lee was very thorough! This is third brand new vehicle I have purchased from them!!! The financing person Lee was very thorough! This is third brand new vehicle I have purchased from them!!! More

I worked with Monte Brent on the purchase of a 2010 F150. With me being in Ga, I had to trust the values of Monte. I trusted that he told me the truth on the condition of the truck. Monte went up and beh With me being in Ga, I had to trust the values of Monte. I trusted that he told me the truth on the condition of the truck. Monte went up and behond his postion as a sales person. He worked from the start of the sale. He stayed in contact with me until I recieved the truck from the shipping company. He called me on his day off and when the dealership was closed for a holiday. I would highly recommend Monte for your next purchase. Thanks again Monte. More

I had a delightful experience at Long McArthur Ford. Tony was very helpful and never used an ounce of sales pressure, he let the car sell itself. I appreciate the sales team giving me the most for my t Tony was very helpful and never used an ounce of sales pressure, he let the car sell itself. I appreciate the sales team giving me the most for my trade. I will be back to work with them again. If you want a great deal on your next car make the trip to south Salina and visit Long McArthur Ford. Thank you again for my car!!! I LOVE IT!!! More