Long-Lewis Ford of Prattville

I made an appointment several weeks ahead (that is all they could offer) for what should have been a quick diagnostic test to at least give me an idea of what was wrong. They kept my vehicle all day then they could offer) for what should have been a quick diagnostic test to at least give me an idea of what was wrong. They kept my vehicle all day then said they did not have time to get to it. They should have 1) not given me an appointment in the first place or 2) told me the morning of they were overloaded and turned me away. This has happened to me here before. If you like being made a fool of, I recommend going there. If not, drive somewhere else. Complete disregard for the customers time. More

Thanks to Gina,Sam, forgot the other guy name but thank you all for everything your doing. Was so overwhelmed with my situation of my vehicles. Thanks for taking the time to check everything out! you all for everything your doing. Was so overwhelmed with my situation of my vehicles. Thanks for taking the time to check everything out! More

I bought my wife a new Ford Edge in 2017. Within the first few months the engine had to be replaced due to defective parts within the motor. It took weeks to get a new engine. Later the brakes go out wh first few months the engine had to be replaced due to defective parts within the motor. It took weeks to get a new engine. Later the brakes go out while traveling down the interstate at 70 mph. It seems Ford didn't have replacement parts designed and reinstalled the same defective brake couplings. Now the brakes have gone out again and I am waiting on a wrecker to come tow the car, I've bought my last FORD. More

Never do business with this dealership. The sales person Morgan Williams and the used car buyer Mark lied to us on multiple occasions. They did not do what they said they were going to do and they blamed th Morgan Williams and the used car buyer Mark lied to us on multiple occasions. They did not do what they said they were going to do and they blamed the problems on everyone else. Do yourself a favor and find another dealership. More

Amanda in service department treats you just like Family maybe even better... I've never had an issue with service. Thanks for everything. Johnny Moncrief Sr maybe even better... I've never had an issue with service. Thanks for everything. Johnny Moncrief Sr More

great service team got me right in and took care of all my concerns even let me know of a issue I didn't know I had thanks long lewis my concerns even let me know of a issue I didn't know I had thanks long lewis More

Outstanding customer service. Friendly and professional employees. Forth vehicle I have purchased from them and I will return for all of my future vehicle needs employees. Forth vehicle I have purchased from them and I will return for all of my future vehicle needs More

The worst place to buy a vehicle. They will sell you every package they can offer. But its all fake. Warranties from here are a rip off. And they will lie to you about everything. every package they can offer. But its all fake. Warranties from here are a rip off. And they will lie to you about everything. More

Very easy and stress free buying experience Shawn was awesome and we left with two new trucks when time comes to buy another one will definitely go there again awesome and we left with two new trucks when time comes to buy another one will definitely go there again More