Long Lewis Ford Lincoln of Hoover

Find another service department to take your car to These guys will charge you to take a look at your vehicle even if it is under an extended warranty and even if it is having an issue that Ford themsel These guys will charge you to take a look at your vehicle even if it is under an extended warranty and even if it is having an issue that Ford themselves have acknowledged. Our Fiesta is having a transmission issue. We even recieved a letter from Ford stating the fact that they have extended the powertrain warranty to cover the transmission issue. When we took it in we were told we would have to pay a diagnostic fee just to find out if the problem was bad enough to be repaired! Even with an extended FORD warranty and an extended powertrain warranty, they still wanted me to pay a $99 fee just to check it out. Find another Ford dealership that cares about their customers. More

Long Lewis Ford's non-negotiable price quote beat all other dealers by over $1000. They negotiate your trade-in separately from the purchase of a new car so you know exactly what the trade is going to co other dealers by over $1000. They negotiate your trade-in separately from the purchase of a new car so you know exactly what the trade is going to cost with no haggling involved. The personnel are always friendly and my salesman even provided me his private cell number to call when he was not scheduled to work. The best part is that they do not use high pressure sales methods, but simply offer their assistance at your convenience. More

We had a problem with our 2004 Ford Focus that turned out to be a common issue with that model - the key gets stuck in the ignition switch. After doing our research, we were expecting to pay upwards of $500 to be a common issue with that model - the key gets stuck in the ignition switch. After doing our research, we were expecting to pay upwards of $500 to get this fixed. We brought the car to the service department of Long Lewis, wanting to have this important work done at a dealer even if it cost a bit more. To our delight, the estimate came back quickly and was less than $300. This repair was done more than 2 years ago, and we have had no further problems. I'm writing this review after reading the only other review of the dealership. I had a very pleasant experience, and walked away feeling like we'd been treated fairly and with respect. I am not affiliated with the dealership in any way. We are considering buying a Fusion hybrid from them. I'll add another review after our experience with the sales team. More

It makes me very sad to rate this dealership badly. We bought our first car from them in 1984, have owned nothing but Fords since then, and all came from Long Lewis, first in Bessemer and now in Hoover. H bought our first car from them in 1984, have owned nothing but Fords since then, and all came from Long Lewis, first in Bessemer and now in Hoover. However, it appears things have changed. Our 2005 F250 had serious mechanical problems involving the EGR cooler. Of course, these problems are not Long Lewis's fault--breakdowns happen, even in hitherto great trucks with only 105 thousand miles. But the repair runaround was frustrating. First, the woman scheduling the appointment told me it would be a week and one day before the shop could look at my truck. My son, who was visiting from out of town, took the truck in and picked up a rental car. Since it was supposedly cheaper for a week, he signed up for that duration. He also signed up for unnecessary insurance coverage, having full coverage himself, but caveat emptor on that. He will know better next time. We changed travel plans and made arrangements to do without the truck for at least a week. We took the truck in on Thursday and on Friday we received a call that the truck would be ready Saturday afternoon or Tuesday (Monday was Memorial Day) and that the charges were around $3600.00. The service writer explained the problem, crediting the government regulations for these emission controls as one contributing factor. That made me mad, since it seems more like Ford’s problem with engineering a truck that doesn’t pollute. However, we ok'ed that work. Two hours later we get a call about additional trouble that would require replacing part of the turbo system for about an additional $1000. When I asked about a service bulletin or a number for a zone manager, none was forthcoming, but we did get a call about two hours later saying the turbo system was fine after all. At some point, the service writer said the truck might begin to use oil and smoke, but that may have been before the repairs to the turbo were found unnecessary. The service manager said that should not be a problem. To their credit, the service department did give us a break because of a core charge and some other items that apparently weren't needed, so the final bill was around $3200. There is a great deal of chatter on internet about this problem with the F250’s, but I don’t know that I can rely on strangers and blogs. I do know that we are getting rid of the truck. It is far too new to be having catastrophic failures. When we returned the rental car, we discovered the cost for 7 days was $291.00, not bad for a week if we had needed it. However, if we had known how quickly the repairs would be made, we could have done without the rental car and stuck more closely to our original plans. Maybe I am being unreasonable. It just seems as if Long Lewis was not the dealership it once was. More