Long Lewis Ford Lincoln of Hoover

Service was perfect! I came in without an appointment to get my cabin filter replaced. I was immediately helped by friendly staff! Waited maybe 15 minutes!! I’ll definitely be back for further service issue get my cabin filter replaced. I was immediately helped by friendly staff! Waited maybe 15 minutes!! I’ll definitely be back for further service issues! Thanks for a job well done! More

Had a leaky tire that could not be repaired. They didn’t have one in stock, but went out of their way to get one for us so we wouldn’t have to come back since we live 60 miles away. Great customer service. have one in stock, but went out of their way to get one for us so we wouldn’t have to come back since we live 60 miles away. Great customer service. More

I brought my Ford F150 in for a 10,000 mile service on a Saturday before heading out of town on Sunday and got everything done and was out of there in 45 minutes! The service provided was professional and v Saturday before heading out of town on Sunday and got everything done and was out of there in 45 minutes! The service provided was professional and very friendly. It was very different (much much better) than a lot of my service visits I've had in the past with different cats at other dealerships. It was Ford Quick Lane service and overall everything was fantastic. More

Jim Bates was awesome throughout the process of me ordering and obtaining my new 2021 F250. I greatly appreciated the way he kept me updated and informed weekly due to chip shortage delays. I am very ordering and obtaining my new 2021 F250. I greatly appreciated the way he kept me updated and informed weekly due to chip shortage delays. I am very satisfied with the purchase. More

I really appreciate the communication during the repair to my door. Also, the friendly service. Thanks! to my door. Also, the friendly service. Thanks! More

I currently on 2020 F-150 that I bought new. Previously I owned a 2016 F-150. I believe that I was treated fairly on my trade-in and purchase. I bought from Long Lewis primarily because of Mr. Johnny Bowlin owned a 2016 F-150. I believe that I was treated fairly on my trade-in and purchase. I bought from Long Lewis primarily because of Mr. Johnny Bowlin the general service manager. He has always ensured that I got good service and that I was treated fairly. More than just a manager, Johnny communicates well and is very personable. Greg Williams More

We have been a customer there for many years and bought many vehicles. The service has never changed and been excellent every time. Just recently we bought another vehicle for commuting. As always great se many vehicles. The service has never changed and been excellent every time. Just recently we bought another vehicle for commuting. As always great service! More

SO WE PURCHARED A NEW TRUCK IN APRIL AND HAVE A FEW ISSUES. I HAVE CALLED AND LEFT MULITIPLE MESSAGES FOR TIM AND KEN AND HAVE NOT REC A CALL BACK, A LADY NAMED YVONNE CALLED ME BACK BUT SHE COULDN'T H ISSUES. I HAVE CALLED AND LEFT MULITIPLE MESSAGES FOR TIM AND KEN AND HAVE NOT REC A CALL BACK, A LADY NAMED YVONNE CALLED ME BACK BUT SHE COULDN'T HELP. WE PAID CASH FOR THE TRUCK, GUESS THEY GET YOUR MONEY THEN THE HECK WITH YOU! SO SAD THAT MY FAMILY HAS USED THIS DEALERSHIP FOR OVER 30 YEARS BUT LOOKS LIKE ITS COMING TO AN END! More

One star is too high. I had my 2013 escape towed in September of 2020. . They said it was the BCM and would cost $650. I agreed. A month later it is still there. They could not program the BCM. They September of 2020. . They said it was the BCM and would cost $650. I agreed. A month later it is still there. They could not program the BCM. They said $400 to trouble shoot. I agreed. said the Ford engineer was needed. Month three it still don’t drive. They said $4000 and they would replace the PCM. I said I would pay for the parts that fixed it, but not guess work. I requested they tow it to another dealership with a competent service department. They refused. Now it’s still there 3/21. They said get it ($665) or they will count it abandoned. I bought a Chevy. I will never own another Ford. TERRIBLE SERVICE DEPARTMENT. CANNOT REPAIR THEIR CARS. DO NOT USE THIS DEALERSHIP. More