Long Hyundai

Salesman knew little about cars, constantly asked his dad for answers, was told car had been serviced. Finally left late that day, car had been somewhat cleaned, but still had bad odor inside, trash under se for answers, was told car had been serviced. Finally left late that day, car had been somewhat cleaned, but still had bad odor inside, trash under seat, dried food on back seat (told to use upholstery cleaner), front Long H plate loose and hanging. Told to come back in a few days, to sales bldg not service dept, for painting rusty window strips and replace foglight (told all lights worked). We scrubbed the car clean at home. Returned to Hyundai, and waited from 9am til 3:30pm when work was completed after much frustration and angry words between my husband and Nick. Few weeks later windshield wiper broke. Called service dept, agreed to come in, pay $70 before ordering. Once there, I asked for 9-24-12 service printout, told there was none. Last service done in 2009 (I think). Talked with Danny, very kind and helpful. Since then wipers replaced, oil changed, tires rotated, fluids checked. Service dept staff kind friendly and professional. I will return to service dept. I bought a 2011 Sonata and treated very professionally. I traded it for a used car and treated like a second class citizen. I will not buy another car from Long Hyundai. My mother's neighbor bought a 2012 Sonata from you all, because she liked mine so much. And by the way, I reallly do like and enjoy my 2005 Santa Fe. Oh, I had my temp plate almost 4 wks and had to have my new used car inspected (reimbursed $10). The girl said she was so busy forgot to mail it. Merry Christmas More

They were very good at keeping me informed of what was going on. They were great to accommodate my needs, assisting me in the drop off and pick up of my car. going on. They were great to accommodate my needs, assisting me in the drop off and pick up of my car. More

Long Volvo--- I bought a part on the 3rd of May. I returned it on the 4th of May. VOLVO had no money to pay me even though I had paid with $100. cash. ($29.30) After another visit and talking to S returned it on the 4th of May. VOLVO had no money to pay me even though I had paid with $100. cash. ($29.30) After another visit and talking to Steve, I still do not have a check. Today is May 29th, 2012. The ineptness, stupidity and lack of concern on Steves part have resulted in me NEVER buying another Volvo. I have owned three but no more. And no more good words for Volvos or Long Volvo. It's not the money, it is the lying and deceit that have rung my bell. I would fire this incompetent employee, unless, of course this direction came down from the top..................... More

I have been contacting Long Hyundai in Chattanooga, TN since 3/20/12. The sales rep Jeremy Davis informed me that he would locate a Marathon Blue, Manual, Tech & Style package, and gray interior for me. I since 3/20/12. The sales rep Jeremy Davis informed me that he would locate a Marathon Blue, Manual, Tech & Style package, and gray interior for me. I called 3/21/12, Jeremy informed me that the Regional Manager Alan Grogan was there and would get involved and have the car shipped and he would call me back. No return call. I called 3/22/12, left 3 messages and no return call. Called 3/23/12 and spoke to the Sales Manager of New Sales Jessie Cannon, who was very rude to me, explaining that Jeremy was new and didnt know that this couldn't be done. I asked again about preferreincing one to me and he hung up on me. Called Jeremy again 3/24/12, 3/26/12, 3/27/12, 3/28/12, and left 3-5 messages for him to return a call to me still no reply. I called today and asked for Jessie Cannon and asked why his sales rep couldnt contact me. Jessie stated I told you already that this cant be done but he would have Jeremy contact me. I waited 6 hours and called back & spoke again to Jessie. He was very unprofessional with me on the phone and he stated I've already told you this cant be done. You have already paid a deposit to another dealership (no deposit has been placed anywhere on this car. If he would have listened to the first conversation on 3/23/12, he would have heard that I've been working with other dealerships to locate one)...No I have not, Yes you have, No I have not, Yes you have....(making me out to be a liar) he put the phone down and hollarded for Jeremy to come in and get on the phone. I asked Jeremy how come he couldn't pick up a phone and call me. I've been busy and we can't ge tthe car. Well, can't you call me to let me know this? Is this standard practice at Hyundai dealerships? This is the 2nd dealership now that has been rude, not willing to help in any way, and lying.....What does it take to get a new Veloster? Thats all I want! Can't someone please answer this for me after waiting 5 months now? More

It was great working with Long of Chattanooga at Prestige (Hyundai). We purchased a Genesis Coupe and we love the car. We worked with Zak, Darrell and Shawn and all were professional, friendly and personaliz (Hyundai). We purchased a Genesis Coupe and we love the car. We worked with Zak, Darrell and Shawn and all were professional, friendly and personalized our buying experience. We would buy a car from this group again without giving it a second thought! More

Laura was a great help to her. It was her first week on the job, but we were very impressed with her knowledge - and readiness to ask for assistance when needed. We had a great experience, and we are lovi the job, but we were very impressed with her knowledge - and readiness to ask for assistance when needed. We had a great experience, and we are loving our new Tuscon! More

I would like to express how much that I am pleased with my experience with Randy and Long Hyundai. I am not one that purchases cars too very often. In fact this is my first brand new car and I am very pl my experience with Randy and Long Hyundai. I am not one that purchases cars too very often. In fact this is my first brand new car and I am very pleased with it as well as the professionalism and courtesy in which I received from Randy. I would certainly recommend Long Hyundai and of course Randy to anyone in the market to purchase a new vehicle. More

I checked with several dealers in two states and Long and Brian gave us the best deal by far. I'll go there first when I want to purchase another vehicle. Brian gave us the best deal by far. I'll go there first when I want to purchase another vehicle. More

The car I purchased from Long Hyundai was my first "big girl" investment and I was very nervous about having a car payment and having to pick out a car. The sales associates were helpful and answered "big girl" investment and I was very nervous about having a car payment and having to pick out a car. The sales associates were helpful and answered all the questions we had before we made any big desions. I particulary liked that they went over all the features of my new car with me before I left the parking lot so that I was familiar with the vehicle I was driving away in. I am very happy with my new car and the service I recieved at Long Hyundai. More