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80 Reviews of Long Cadillac - Service Center
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March 24, 2024
I have been a repeat customer for decades and always found them to be very professional. Brian Wilcox is awesome to deal with and really shows he cares about the end results to be perfect. found them to be very professional. Brian Wilcox is awesome to deal with and really shows he cares about the end results to be perfect. More
by eleja64
Verified CustomerEmployees Worked With
March 21, 2024
Could not fix problem Could not fix problemshould say it all Waist off time ok all Waist off time ok More
by TANDJSRX
March 21, 2024
Excellent service done in a timely manner. Clean and efficient dealership with personable employees. Keep up the good work. Clean and efficient dealership with personable employees. Keep up the good work. More
by JKOWESKY
Employees Worked With
March 19, 2024
As always - we appreciated the service from the Long Cadillac team - Attention to our needs and fully explain the service, diagnosis and solution. thank you! Cadillac team - Attention to our needs and fully explain the service, diagnosis and solution. thank you! More
by AMY59
Employees Worked With
Andrew
March 15, 2024
jody smith, the service advisor is always excellent at explaining the possible problem with the car and the options available so I can make an informed decision. the service dept. is the most important ar explaining the possible problem with the car and the options available so I can make an informed decision. the service dept. is the most important area of any dealership. More
by BRNSTVN
Employees Worked With
jody smith
March 14, 2024
Everybody was pleasant, but perhaps a bit over-busy. Of the four fit & finish items I came in for, two were done right. The other two are disappointments, and I hope they ultimately figure out how to Of the four fit & finish items I came in for, two were done right. The other two are disappointments, and I hope they ultimately figure out how to get the charge door flush to the quarter panel. More
by CBARRY415
Employees Worked With
Bob Morse
January 07, 2022
Continuously excellent service with there concern for the customer. I had work done on my older Cadillac and it was teated with care and respect. customer. I had work done on my older Cadillac and it was teated with care and respect. More
by alan
Employees Worked With
Brian Wilcox, Service Manager
September 26, 2011
I have been using Long Cadillac as my only dealer for service since I bought my 2010 Cadillac SRX from another dealer in Massachusetts in October of 2009. It has been 3 years of top notch customer servic service since I bought my 2010 Cadillac SRX from another dealer in Massachusetts in October of 2009. It has been 3 years of top notch customer service. I hope they keep it up as service is the single most important part of car dealer/car owner relationship. So far Long seems to understand this very well indeed... More
by sdoherty
Employees Worked With
Brian, Ron, Thom
