Long Cadillac - Service Center

It was hard to contact service. When I first called for service I was on hold for a while then when someone picked up it was sales. Trying to get a progress on my car was like pulli When I first called for service I was on hold for a while then when someone picked up it was sales. Trying to get a progress on my car was like pulling teeth only one person could talk to me. I understand they want the personal service but anyone should be able to answer a simple question. They were excellent on explaining things when I had ahold of them. When I went to pick it up I went to the desk they made me go to the service bay then back to the desk and once again only Brian could help me. The repair went well this time unlike last time. I then went to get more car wash the person I felt with did not know if they had it. I was very surprised and pleased that they let me have it. I was willing to pay. More

Long Cadillac is the best! The entire staff at Long Cadillac are outstanding, From the salesman (never pushy), to the mechanics, to the service department. Andrew, Brian and Bo The entire staff at Long Cadillac are outstanding, From the salesman (never pushy), to the mechanics, to the service department. Andrew, Brian and Bob- always available when you need them, they are honest and they make sure your vehicle gets the attention and service it needs. Can I rate the staff and the dealership 11 stars? Thanks, they truly are top notch! More

Both cars have taken care of it within 2 weeks after I had to reschedule 2 times. They were very kind about it. My Vette is running well after some fuel injector work. Thanks Jody had to reschedule 2 times. They were very kind about it. My Vette is running well after some fuel injector work. Thanks Jody More

Superb service. Very professional. All went well from start to finish of the repair procedure Very professional. All went well from start to finish of the repair procedure More

Bob Morse is always very efficient and pleasant to deal. I will continue to go to him for service. I also enjoy the courtesy car I will continue to go to him for service. I also enjoy the courtesy car More

Jody Smith was the greatest service advisor I have worked with to fix my truck with to fix my truck More

The communication between myself Andrew and Bob was excellent, the work was completed on time, very satisfied excellent, the work was completed on time, very satisfied More

Friendly and respectful. They seem to care about the issue I was having with my vehicle. They seem to care about the issue I was having with my vehicle. More

Long has provided the best service for my Cadilac over the years; I wouldn't co wider taking my car anywhere else the years; I wouldn't co wider taking my car anywhere else More

The service that I scheduled was performed satisfactorily. Substitute transportation was provided as promised. The only thing that struck me as odd was that I wasn't given an update during th satisfactorily. Substitute transportation was provided as promised. The only thing that struck me as odd was that I wasn't given an update during the day as to when my vehicle would be ready. I eventually called them and confirmed that I would pick up my vehicle the next day More