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Long Cadillac - Service Center

Southborough, MA

4.8
107 Reviews

107 Reviews of Long Cadillac - Service Center

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December 13, 2024

Seems good, but it took too long to fix my car. Better luck next time. More

by JSR.KEOGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2024

Great service with friendly, knowledgeable and professional staff. The parts department goes above and beyond for their customers. More

by CRYSTAL.HOLMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl Dudyak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

Always like the way I’m treated as well as how they take care of whatever the issue may be. More

by MKUTZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2024

Absolutely top not customer service. Andrew went above and beyond to take care of my car and communicate with me. I highly recommend long Cadillac to family and friends. This dealership More

by KENENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2024

Jody, was excellent and very responsive and a pleasure to work with and enjoy the relationship with the service guys and Darryl in Sales More

by JMAZZA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2024

Longs was super efficient and Brian Wilcox when above to make sure everything was right and on time More

by jamesgolden0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tohm Palaima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruno
November 02, 2024

Great people, from sales to service. Looking forward to purchasing next vehicle. Definitely recommend this dealership. More

by BOBMINARIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tohm Palaima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Dudyak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2024

Long Cadillac has the best people working there, but we are still waiting for the $75 gift card. We were promised for taking a test drive before we ordered our car. It will be a year this month. Have notif More

by HAIRYDAN59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tohm Palaima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2024

Called service with a sunroof that would not open. Scheduled an appointment. Jody had a loaner waiting for me. Fixed my sunroof changed my oil rotated my tires. Did it in a timely manor. More

by Jeffrey53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2024

Very good , had appointment but had to bring it in and they were able to take care of it More

by CHERYLBURKHEAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.