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Long Cadillac - Service Center

Southborough, MA

4.7
101 Reviews

101 Reviews of Long Cadillac - Service Center

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January 19, 2025

Brian and Andrew made my service a breeze! Long Cadillac is the best dealership to take your vehicle for service! Quality work and excellent attention to detail. They even washed my car! Thank More

by SJGRUPPOSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2025

Brian was courteous, patient, & knowledgeable! In addition he was considerate and understanding of my situation. More

by robtleejones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2025

Brian is Awesome! Thanks for answering all my silly questions! When things don't work right due mostly to user error! More

by MARGARETCMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Gave a good explanation of the work to be performed. Confirmed work by checking back records. More

by CSHEPARDSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

They are always great at Long Cadillac! This is why I always go back to them. More

by KDEMICHELE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2025

I always have a positive experience at Long Cadillac! Their service advisors and entire staff are professional and knowledgeable. More

by cjiannelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

I recently had an issue with my vehicle’s oil pan that was damaged at a local mechanic, so I decided to bring it to this Longs service department for repairs. From start to finish, the experience was outs More

by 93levy-logical
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2024

Mice ate our wires. Quality work was done as usual & Jody had it completed quicker than we expected. More

by ANDREABONOLDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2024

Fantastic service! Brian and Andrew always go above and beyond to provide 5 star service! More

by ROCCO.DEVITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2024

The guys in the service department went above and beyond to help me out Thanks again More

by trenholmconstrustion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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