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Long Cadillac

Southborough, MA

4.8
417 Reviews
Call Dealership (508) 252-0954
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218 Turnpike Rd. (Rt. 9)

Southborough, MA

01772

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417 Reviews of Long Cadillac

July 17, 2025

I have been a long Cadillac customer for over 20 years. The service center folks always take great care of my vehicles. Brian has been outstanding and I also deal with Jody who is phenomenal. They anticip More

by RLC01702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox, Jody Smith
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July 12, 2025

They were a pleasure to deal with. The salesman treated me like we had been friends for years. More

by hdwrk860
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tohm Palaima, Ron Mazurek, Bruno Medina
Print
July 11, 2025

Purchasing my vehicle was a very enjoyable experience. It was a pleasure working with Tohm and Hank. More

by kbae
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tohm Palaima, Hank Landry
Print
July 06, 2025

I absolutely love Long Cadillac. The services guys are awesome and very helpful! Brian has always been amazing! More

by trcylebel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker, Brian Wilcox, Jody Smith
Print
July 04, 2025

Excellent dealership. They go above and beyond to help the costumer. Scott Barry is great at helping us with our Escalade! More

by paslinin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barry, Brian Wilcox, Bob Morse, Jody Smith
Print
July 02, 2025

GreT relationship with all who work there. Nothing but the best from serive and sales! More

by SCOTT.BUCKLEY1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox, Bob Morse
Print
July 01, 2025

After Long Cadillac failed to find the source of water in the car after a week, they called and said "you have to come get the car." This car is under factory warranty and they just refused to fix it. I ha More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jody Smith
Print
Jul 02, 2025 -

Long Cadillac responded

Jim, Thank you for your feedback and I am sorry to see that you are disappointed and experiencing problems. We are very familiar with your car as we sold and serviced the car since it was brand new with no complaints from the previous owner. As you are aware, we had your car for over a week, and performed several water leak tests over different days, pressurized the cabin and left the car out in heavy rain and there were no detectable leaks or musty smells that tend accompany water leaks. If you would like to discuss this matter further, please give us a call. Scott Barry Dealer Principal 508-683-1157

June 25, 2025

Took a week to fix my car. Replaced wrong part. Tried to charge me for both. More

by MLENZA
Recommend Dealer
No
Print
June 22, 2025

Long Cadillac as always treated me well. This my sixth Cadillac I've purchased from Long. Thom, Hank, et. al. Have been great. More

by bjf007
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Jones, Andrew Parker, Tohm Palaima, Hank Landry, Brian Wilcox, Bob Morse, Jody Smith
Print
June 18, 2025

Brian Wilcox as super professional took the car right in got me into a courtesy car. Kept me updated and let me know when they finish and when I came to pick the Service Manager Andrew made sure that my car More

by jamesgolden0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jones, Andrew Parker, Tohm Palaima, Hank Landry, Jim Golden, Darryl Dudyak, Ron Mazurek, Brian Wilcox, Bruno Medina
Print
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