Long Beach BMW - Service Center

Great customer service! I have to say, Long Beach BMW has one of the best, if not the best customer service in their service department. Friendly, prompt and very responsive I have to say, Long Beach BMW has one of the best, if not the best customer service in their service department. Friendly, prompt and very responsive. More

John Lewis is great I called John to ask about my recall and he was able to get me in the next day. He greeted me as always with a friendly smile and made quick work of m I called John to ask about my recall and he was able to get me in the next day. He greeted me as always with a friendly smile and made quick work of my needs. He is better than good he’s excellent and I thank him More

Excellent Service Always!! Consistence friendly, courtesy and detail service for last two years. ****** Modern, clean and state of art facility. Will recommend to all Always!! Consistence friendly, courtesy and detail service for last two years. ****** Modern, clean and state of art facility. Will recommend to all my friends and families to this dealership. More

At Least Pretend to Care LB BMW I purchased my BMW from this location, so I've gone here for all my maintenance requirements. Most of the work done to my car has been satisfactory, b I purchased my BMW from this location, so I've gone here for all my maintenance requirements. Most of the work done to my car has been satisfactory, but my last visit was a waste of time (my time), and a showcase of extreme unprofessionalism. I had to have my airbags changed due to a recall issued last year, so I went sometime in October 2017. Days after that visit, I opened the hood and noticed the plastic/rubber gasket/seal at the top of the engine was completely cracked and securing screws were missing. I scheduled a follow up appointment (which was 1 week ago) to have their mechanics fix this since it was their work that resulted in the damage, and to reset my auto-parking brake. Long story short, my BMW service representative told me that the parking brake had been reset, but the gasket/seal was repaired with masking tape. Yes, you read that right, black masking tape (with the securing screws STILL missing). If I knew that their "expert mechanics" were going to use tape to fix damage of their OWN doing on a +70K$ car, I would have made the repair myself. I am a loyal customer and I love my BMW and the brand, BUT I will NEVER go back to this dealership. More

Bad bad bad I went in last week to purchase my car at the end of its lease. The salesperson said it was mandatory that I come in the next day for a safety inspec I went in last week to purchase my car at the end of its lease. The salesperson said it was mandatory that I come in the next day for a safety inspection. I said I didn't want one, but he said it was not a choice and must be done. I always over inflate my tires to 38.5 psi to ensure they actually check it. I came in the next day and waited. After 1 hr 20 min, I asked where my car was. There was no update. After 1 hr 40 min, I asked to skip the car wash and tank fill up so I could go home. After 2 hrs, the car was pulled around dripping wet. I had to use the microfiber cloths in my trunk to finish drying the car. There was no invoice or paperwork. My salesperson emailed it to me 2 days later, with a false completed time. It said the tires were checked and adjusted to 32 psi. Incorrect...my psi was never checked and was still over inflated to 38.5 psi. Obviously whatever they did to the car wasn't done. As far as I know, it sat for the full 2 hours that I was waiting. I found out that this so-called "Free Safety Inspection" is a way for the dealer to charge BMW North America (corporate office) $411 for the labor....all at the expense of wasting 2 hours of my time. I emailed he General Manager and he never sent any correspondence regarding my bad service or concern. Fantastic. More

The staff was very professional, helpful and friendly. This is my first visit with my BMW. Brian Woolverton was the service writer. He is very patient, friendly, professional and holds you hand en This is my first visit with my BMW. Brian Woolverton was the service writer. He is very patient, friendly, professional and holds you hand entirely through the whole process. I would say he did an outstanding job helping me and representing the Long Beach BMW. I will be back! More

customer service I switched all my paperwork from the dealership that I bought my BMW from to Long Beach BMW because the personal attention of the Service Advisors at I switched all my paperwork from the dealership that I bought my BMW from to Long Beach BMW because the personal attention of the Service Advisors at Long Beach BMW is superlative. More

Out of their way to be helpful Had routine service appt scheduled and day before tire went flat. Contacted service and they had tire in stock and were able to complete on a busy Sat Had routine service appt scheduled and day before tire went flat. Contacted service and they had tire in stock and were able to complete on a busy Saturday including the warranty claim. My service adviser Brian even helped wash my car to get it all done before they closed. Awesome experience!! More

X3 service scheduling a service and getting a loaner car was very easy and convenient. Alex the service advisor was so helpful and took care of everything and scheduling a service and getting a loaner car was very easy and convenient. Alex the service advisor was so helpful and took care of everything and the car was done as promised. Thank you very much. More

Great customer service all around. Got my oil change and a car wash as promised time, which was within an hour and a half. Making the on-line appointment was easy, and the service was Got my oil change and a car wash as promised time, which was within an hour and a half. Making the on-line appointment was easy, and the service was great. More