Long Beach BMW - Service Center

Great experience Dropped car off at 8:00, ready by 11:00. Zach was friendly, professional and had the car ready as promised. It was a pleasure dealing with him. Dropped car off at 8:00, ready by 11:00. Zach was friendly, professional and had the car ready as promised. It was a pleasure dealing with him. More

Maintenance Service June 2018 Long Beach BMW is where I purchased my 2014 740Li; which was a very pleasant experience - they provided very helpful guidance and advice and very good Long Beach BMW is where I purchased my 2014 740Li; which was a very pleasant experience - they provided very helpful guidance and advice and very good pricing. I brought it in for routine service and to examine a few issues that I was concerned about. They were extremely thorough in examining the car from front to back; they addressed a few issues they found; the loaner car (X5) was in perfect condition; they advised me in advance when my car would be ready; it was perfectly cleaned and in top form. I am delighted with Long Beach BMW - in every way. More

Coffee Everything was great except the coffee machine was out of order. The staff seemed unconcerned about this disaster. The television show played in the Everything was great except the coffee machine was out of order. The staff seemed unconcerned about this disaster. The television show played in the costumer waiting area was something to be missed, It was like eyeing a road wreck. J M Worth More

Service Department Excellent service. I did not have any appointment. But still they take care in a modest time. Thank you Brian my service writer. Very good and service Excellent service. I did not have any appointment. But still they take care in a modest time. Thank you Brian my service writer. Very good and service oriented people. More

Feel Special When I need service the Long Beach BMW Service Department makes the experience pleasant. They are courteous, respectful and informative. Although the When I need service the Long Beach BMW Service Department makes the experience pleasant. They are courteous, respectful and informative. Although the price is quite high but then it is a 750 and if I couldn't afford good service, I wouldn't have purchase the vehicle in the first place. I've been driving the 7 series for 20 years and have owned 4. I always look forward to getting behind the wheel. More

Great Experience I received a mailer from the dealership regarding the California Emissions Warranty and to make an appointment for a complimentary diagnostic test. My I received a mailer from the dealership regarding the California Emissions Warranty and to make an appointment for a complimentary diagnostic test. My appointment was on Friday, April 27 and Brian Woolverton was my Service Advisor. He was so gracious and personable. In addition to the California Emissions Warranty, he found two other warranties that applied to my car and made arrangements for service. He told me that the codes showed I needed to replace the internal/external filters and I needed a brake fluid flush. I declined at first and told him I'd take care of it later but I decided to take care of the brake fluid flush and an oil change. Brian found coupons for both the brake fluid flush and the oil change ($89.99, good deal!). Although I wasn't planning to pay for the extra service, I was happy I did; especially the brake fluid flush. Brian made sure everything was completed the same day. I was extremely pleased with Brian, he was a joy to work with. More

The only dealership I would go to I would not service my car anywhere else. Brian Morgan is my service man and he is great! I appreciate his follow thru and follow up. In every situ I would not service my car anywhere else. Brian Morgan is my service man and he is great! I appreciate his follow thru and follow up. In every situation, he has consistently taken the time to address each issue, and properly fix it (or have it fixed). I have 2 other dealerships closer which we used in the past due to convenience, but was very happy with both. It is well worth my times and add'l miles to have my car serviced at Long Beach with Brian. Very happy and satisfied. More

Horrible Dealer and Service When a company resale’s a used product, especially with a brand such as BMW, we as the customers expect that when we see a stamp of “PRE-CERTIFIED” it When a company resale’s a used product, especially with a brand such as BMW, we as the customers expect that when we see a stamp of “PRE-CERTIFIED” it means that your mechanics and other staff have made a full inspection of your vehicles before resale. Having constant issues with my brakes that your staff insist are not covered under my extended warranty so they want to give additional charges to inspect is unacceptable. To find out that there is no record of anyone inspecting my windshield to know that it was replaced improperly is absurd, and to know that there are TWO Vin #s on my car is incredibly irresponsible of you as a company to not have noticed. Oh and Robert Behr, he is absolutely the worse. I spoke to him in regards to my situation and didn't car. I was ignored and brushed off by everyone in the dealer. I had to involve corporate in order to get quality service. This dealer is a scam. More

Job well done. I’ve been coming to this dealership for about 5 years now. This last visit left me extremely happy and will have me coming back again for my next serv I’ve been coming to this dealership for about 5 years now. This last visit left me extremely happy and will have me coming back again for my next service. My service advisor, Brian W, was very professional and went above and beyond to take care of me. The shuttle driver, I think his name was Andre, was polite and professional. Thank you all for a job well done! -Patrick 535GT More

"Always Excellent Service" I drive extra miles past two other BMW dealerships to have my car serviced at Long Beach BMW. My Service Advisor, Brian Wolverton, is great to deal wi I drive extra miles past two other BMW dealerships to have my car serviced at Long Beach BMW. My Service Advisor, Brian Wolverton, is great to deal with. He is knowledgeable, helpful, listens and he always keeps me up-to-date on the status of my vehicle More