Long Beach BMW - Service Center

Excellent service!! Go with Zachary Rojo he gives great customer service!! And will work with you with a variety of options. My car is now in great condition. Go with Zachary Rojo he gives great customer service!! And will work with you with a variety of options. My car is now in great condition. More

lost all respect they lie and steal they lie and steal charged me 500 for replacing light bulbs... the tech quoted me 1.5hrs of work to replace the bulbs, realizing how ridiculous hat wa they lie and steal charged me 500 for replacing light bulbs... the tech quoted me 1.5hrs of work to replace the bulbs, realizing how ridiculous hat was i called back to cancel 5 min later... he then told me the work was done and there was nothing he could do. They lied about the time just to upcharge me. Iv lost all respect and trust for this service center. Beware More

The Best BMW Dealer & Service in California From the moment we arrived James provided us top notch service and excellent communication. He assured our cars inspection was properly and completely From the moment we arrived James provided us top notch service and excellent communication. He assured our cars inspection was properly and completely performed and apprised us of every necessary repair as well as potential future issues and gave us wise cost effective advise and options. When we went with added repairs they made sense as James had covered the issue, the cost and solutions in a logical and easily verifiable way. Everything we did beyond our original service plan made sense and were choices we made with confidence in James and in Long Beach Toyota. It was worth every moment of the drive from Ventura County to come back to a place with such quality and integrity were we were so happy to buy our beautiful car. Long Beach BMW is the very best in every way. Thank you James, Steven, Vickie and Andre plus Areceli and all the wonderful people that make Long Beach BMW the place to go for BMWs and service. More

328i Oil & Service I brought the car in for an oil change & check the Service indicator on the dashboard. The appointment was efficient and on time. Friendly and knowl I brought the car in for an oil change & check the Service indicator on the dashboard. The appointment was efficient and on time. Friendly and knowledgeable service writer. The service was on time as planned. Also, highlighted 1 warranty and 2 recalls that needed to be addressed. All were covered at no cost to me. Also provided, as usual, a list of service opportunities for the car along with the dealer's estimated cost. I declined these as ones that I will perform myself. No pressure to have the dealer perform the repairs. This service is consistant with all of my previous experiences with this dealership. I've been working with Long Beach BMW for my 3 BMW vehicles since 1977. More

BEST SERVICE AND ADVISOR I HAVE EXPERIENCED John Lewis is "The Best" Service Advisor I have every dealt with. He is thorough, knowledgable, pleasant and timely. I would recommendteh dealership John Lewis is "The Best" Service Advisor I have every dealt with. He is thorough, knowledgable, pleasant and timely. I would recommendteh dealership and John for service. More

Excellent Customer Service for Car Service I was very pleased with the professional and courteous service I received from your service adviser, Miguel. I felt valued as a customer and was very I was very pleased with the professional and courteous service I received from your service adviser, Miguel. I felt valued as a customer and was very pleased with the turnaround time to receive my car back. Thanks for making it a great experience! Bob I More

Excellent Service I love this service department and my service technician, James, because they are honest, quick, and friendly. They don't try to rip you off! I love this service department and my service technician, James, because they are honest, quick, and friendly. They don't try to rip you off! More

Good Experience I came into this location with an appointment. The gentlemen I had the appointment with seemed to be occupied & didn’t assist. Miguel happened to go o I came into this location with an appointment. The gentlemen I had the appointment with seemed to be occupied & didn’t assist. Miguel happened to go out his way to assist me while he was multitasking with other customers. He apologized for the inconvenience multiple times. I was taken care of with no hesitation from him. Made my first experience from an seemed to be unpleasant at first to pleasant. More

Excellent service I brought my car to the service after an engine warning appeared suddenly. I was expecting a big problem and a large bill to correct the failure. To m I brought my car to the service after an engine warning appeared suddenly. I was expecting a big problem and a large bill to correct the failure. To my surprise the diagnosis and CORRECTION was done in a short time, and more importantly it cost me nothing. Thanks very much to Mr. Miguel Rivera and his colleagues. More

First rate maintennace customer experience My X5 has been the best vehicle I have driven over many years of car ownership. A big factor behind this experience is my service representative at LB My X5 has been the best vehicle I have driven over many years of car ownership. A big factor behind this experience is my service representative at LB BMW, Mr. Brian Woolverton.. His attention to detail, and personal contact on the maintenance progress, summary of repairs, and completion of the work, is the best I have ever received in my 50 years of driving experience. Additionally, behind the scenes, technical representative, Fernando, did superb installation work on a new transmission, completed the quality control programming software driving clutches adjustments, Brian leads a great team of professionals...Long Beach BMW should be very proud of the results achieved for the dealership. More