Long Beach BMW - Service Center

Great Service Advisor! Jon was very helpful. My only complaint is that this dealership doesn’t always have loaner cars available. There should be more on hand. The shuttle s Jon was very helpful. My only complaint is that this dealership doesn’t always have loaner cars available. There should be more on hand. The shuttle service is available though. More

Great Customer Service! Miguel was very helpful and went the extra mile to make My visit satisfactory! I love how BMW keeps track of my X5 and alerts me when is time for se Miguel was very helpful and went the extra mile to make My visit satisfactory! I love how BMW keeps track of my X5 and alerts me when is time for service. I give them five stars! More

Service I drop off my car at 7am and services were done before 2pm. It’s quickly done to perform oil change, replaced air conditioning evaporator adaptor, cha I drop off my car at 7am and services were done before 2pm. It’s quickly done to perform oil change, replaced air conditioning evaporator adaptor, changed windshield wipers and car wash More

Great Customer Service Anthony Moore was really communicative when it came to my car. He was to provide prompt service and not have me wait unknowingly when it came to the m Anthony Moore was really communicative when it came to my car. He was to provide prompt service and not have me wait unknowingly when it came to the matters with my car. More

Tire problem Miguel was helpful for the beinging to the end. They found the problem with my tire. It had a screw in it. They ordered another tire for me and had Miguel was helpful for the beinging to the end. They found the problem with my tire. It had a screw in it. They ordered another tire for me and had me taken home and picked up the next morning . The car had been serviced and washed More

Unpretentious, family-like experience Everything about our patronage of Long Beach BMW Service department has been outstanding! Miguel Rivera answered my questions, patiently listened as I Everything about our patronage of Long Beach BMW Service department has been outstanding! Miguel Rivera answered my questions, patiently listened as I interrupted him repeatedly with apprehension, and ensured that my five year old son and I felt welcomed and had a terrific experience. His thorough explanation of the processes gave me peace of mind. He facilitated for us to have a loaner car while our vehicle was serviced. That's where I met the professional, proficient, and personable Michelene Castillo. Our experience here has definitely made Long Beach BMW our dealership for our BMW sales and service needs. Todd, Vicky, and everyone in the service, cashier, and rental/loaner departments were so incredibly helpful. I cannot express enough what a blessing this experience has been. To receive a follow-up call to check on the vehicle from Miguel was the icing on the cake. Thank-you for being a family where we feel like we belong, are valued, and see a continued partnership in the future. More

Excellent I have been a customer for over ten years and the quality of service has been consistent. Anthony Moore is the ultimate professional.. I will contin I have been a customer for over ten years and the quality of service has been consistent. Anthony Moore is the ultimate professional.. I will continue to be a satisfied customer. More

Perfect Got help by Angel Zavala. He is such a gentle and nice guy and he takes every thing smooth and steady. I brought my car in store and got it fixed. Got help by Angel Zavala. He is such a gentle and nice guy and he takes every thing smooth and steady. I brought my car in store and got it fixed. Now my car is running well. Highly recommended dealership. More

Great It all because of Anthony Moore. He is very warm, sensitive, engaging person. He makes you feel that he value me and listen to my concerns. Be greets It all because of Anthony Moore. He is very warm, sensitive, engaging person. He makes you feel that he value me and listen to my concerns. Be greets you with that smile that makes you for get about any complaints. He listen and make you feel heard. He is the go to person and keep you informed about the progress of service More

Excellent and efficient service. The service representative, Angel was very patient when I explained the reason for the visit. I even left my cell phone in the car and did not realize The service representative, Angel was very patient when I explained the reason for the visit. I even left my cell phone in the car and did not realize it until the car was already taken to the repair area. Angel ran and retrieved my phone. I am appreciative of his assistance as he is very personable, understanding and quickly and efficiently got my car in and out of service. It runs very well. Thanks More