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338 Reviews of Long Beach BMW - Service Center
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January 14, 2019
Excellent service, all around! Customer Service at its BEST! Starting from Service Advisor Miguel Rivera. Very accommodating, compassionate, courteous, always informed me of statu Customer Service at its BEST! Starting from Service Advisor Miguel Rivera. Very accommodating, compassionate, courteous, always informed me of status of my car. Miguel referred me to Customer Relations Mgr.Ms. Jazmine when there was no loaner car available (not until 5 later) and she made ways for me to get a loaner car same day I was there. Wow! That is what you call service, she was understanding of my situation when she found out. To top these all, I did not even get my car from this dealership, (just moved into the area and did not know about them). Got my car from South Bay BMW that provided me lousy service, did not inform me of the BMW Roadside assistance service when i needed it, so I had my car towed by AAA and had to pay for extra miles ($70) and never got reimbursed by South Bay BMW; had to wait long time, all the time I brought my car for service. They told me it was ready but I had to wait more than an hour still, missing my other important appointments. Will NOT recommend them to any of my friends. I will highly recommend LONG BEACH BMW for their excellent customer service. Maybe I could have gotten a better deal from them had I got my car from them. More
by Rosemarie T. Mejia
Employees Worked With
Miguel Rivera, Service Advisor, Customer Relations Mgr Jazmine, Loaner Car Staff, Cashier. All staff provided me with excellent service, courteous, professionals!
January 07, 2019
B-Dubs Brian was fantastic. And it did not stop there. The day I picked up the car, several guys kept coming up to me and asking if they could help and were Brian was fantastic. And it did not stop there. The day I picked up the car, several guys kept coming up to me and asking if they could help and were keeping me informed about the car being washed and ready for me to pick up. They could’ve ignored me, but they’ve made sure that I was very informed. Everyone I’ve dealt with was great. More
by Dallas C
Employees Worked With
Brian W
January 06, 2019
A Final Touch Would Have Made It Perfect! I took my pre-owned 7 series in for its first service and Scott was extremely knowledgeable and helpful. The process for a day-long vehicle rental was I took my pre-owned 7 series in for its first service and Scott was extremely knowledgeable and helpful. The process for a day-long vehicle rental was swift and easy. Got a text at end of day when car was ready, but we waited about 20 minutes once we arrived -not too big of a deal, as I visited the showroom. A perfect touch and good first impression would have been if the car was returned washed, explaining the delay -it wasn’t. More
by Ranfla
Employees Worked With
Scott, Vehicle Rental staff
December 28, 2018
Poor customer service Very poor customer service, Service advisor Scott doesn't have courtesy to call or email on status. repeated call to seek status , leaving vm or messa Very poor customer service, Service advisor Scott doesn't have courtesy to call or email on status. repeated call to seek status , leaving vm or message and never get answered. they are very rude and lethargic on customer response. More
by Vijay
Employees Worked With
scott
December 17, 2018
lack of Documentaion Took vehicle for a maintenance scheduled brake fluid change and had a coupon for a wheel alignment. which included rotation of tires and wheel balance Took vehicle for a maintenance scheduled brake fluid change and had a coupon for a wheel alignment. which included rotation of tires and wheel balance for $199.99. Once complete, my documentation was absent of any verification of a wheel alignment nor mention of tire balancing performed. I then contacted dealership regarding missing wheel alignment certificate and was told paperwork was in passenger seat. At this point I informed service agent i would attempt to verify his allegation and get back to him. Without doubt, there was no evidence in passenger seat. He assured me it was there. In closing, I possess great doubt that the work they charged me was ever performed. To place important documents in a passenger seat is unprofessional and disrespectful. They made sure they handed me the bill! More
by splicingtech
Employees Worked With
Angel Zavala
December 14, 2018
Takata Airbag recall Took 2001 BMW 325i in for the free Takata Airbag Recall and asked to have the passenger-side headlamp lightbulb replaced as that light wasn't working. Took 2001 BMW 325i in for the free Takata Airbag Recall and asked to have the passenger-side headlamp lightbulb replaced as that light wasn't working. The Service representative notified me the headlamp was shattered inside and the entire housing had to be replaced at a $1,300.00 cost because it was a Xenon, not Halogen assembly. After contacting our regular service shop and parts shop with this info, they both independently confirmed my model car had Halogen headlamps and both front headlamps could be replaced for less than the cost of the one quoted at the dealer. As for the light assembly being shattered within, both headlamps were in a state of decomposition and the right-sided one just happened to fail first from the lamp and wiring deterioration from normal use and age. Glad we waited to get second and third opinions about that repair. More
by Leona723
Employees Worked With
Scott
December 11, 2018
Service with a Smile Service Advisor Miguel Rivera was super helpful when I called in to have my 2018 X3 serviced. He gave me an update on my vehicle and also kept me in Service Advisor Miguel Rivera was super helpful when I called in to have my 2018 X3 serviced. He gave me an update on my vehicle and also kept me in the loop on when a part my vehicle needed would be in. He scheduled my appointment and also ensured that I had a loaner vehicle ready for me. Overall great continued experience with Long Beach BMW. More
by Vee_Aye
Employees Worked With
Miguel Rivera, Vicky Alaniz
December 06, 2018
Kindness and care I was immediately welcomed with a smile. Each rep I encountered continued with same manner. My assigned re was delayed with earlier customer so anot I was immediately welcomed with a smile. Each rep I encountered continued with same manner. My assigned re was delayed with earlier customer so another team member assisted by starting taking in my car until he was done with other client More
by Dream
Employees Worked With
unfortunately names fail me.please refer to invoice
November 28, 2018
Great service The dealership is joust first class, from the porters ti the cashier, the porters give a welcome, and really polite, I think the porter is Carlitos, M The dealership is joust first class, from the porters ti the cashier, the porters give a welcome, and really polite, I think the porter is Carlitos, Miguel Rivera , the service adventure is on to, , I get my car wash , all is just good More
by Negro
Employees Worked With
Miguel Rivera, service advisor.
November 09, 2018
Outstanding Service Advisor! Brian W. is the best! Professional, prepared and pleasant . In my 50+ years of driving, he is the absolute best service advisor I have ever met. I hi Brian W. is the best! Professional, prepared and pleasant . In my 50+ years of driving, he is the absolute best service advisor I have ever met. I highly recommend him and Long Beach BMW dealership . More
by gkids5
Employees Worked With
Brian Woolverton
