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337 Reviews of Long Beach BMW - Service Center
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February 26, 2019
Service advisor Miguel was great . There were issues and complications that he managed well. Thank you Miguel. They showed me the damage, and the repairs done. . There were issues and complications that he managed well. Thank you Miguel. They showed me the damage, and the repairs done. More
by Barry
Employees Worked With
Miguel Rivera
February 25, 2019
My first visit for service and it was wonderful. I purchased my 2017 elsewhere but live closer to Long Beach BMW. Since I prefer to have my vehicles serviced at the dealer, I came to Long Beach BMW I purchased my 2017 elsewhere but live closer to Long Beach BMW. Since I prefer to have my vehicles serviced at the dealer, I came to Long Beach BMW when it was time for my first oil change. My service advisor, Scott Zamorano, was very easy to work with, explained what I needed and kept me informed while I waited. Wes Nicolay, finance manager, also helped me in answering questions about maintenance packages. He could not have been more helpful. I was very pleased with my experience with Long Beach BMW. More
by Dalzwyf
Employees Worked With
Scott Zamorano, Wes Nicolay
February 22, 2019
Coolant Anthony moore very courteous and nice...service was very good...charges explained to me...show room waiting area very nice staff very friendly overall Anthony moore very courteous and nice...service was very good...charges explained to me...show room waiting area very nice staff very friendly overall great experience More
by Mholb79623
Employees Worked With
Anthony moore
February 18, 2019
Great Customer Service THUMBS UP to my service advisor James Saunders. Always updates me the status of the car . I like the text message alert , easy to contact and reply i THUMBS UP to my service advisor James Saunders. Always updates me the status of the car . I like the text message alert , easy to contact and reply if I have any questions. More
by Merhaquel
Employees Worked With
James Saunders, Juan and all the service crew who assisted me that day .
February 16, 2019
Always comes through with my service needs Window regulator broke while it was pouring rain. Took my car in and it was fixed quickly and back to me before I was to leave town on a trip. Miguel Window regulator broke while it was pouring rain. Took my car in and it was fixed quickly and back to me before I was to leave town on a trip. Miguel Rivera always watches out for me. More
by davedthomson
Employees Worked With
Miguel Rivera
February 06, 2019
BMW service I took my 328i in because I had a. Service Engine Soon light lit. After paying a large bill I pulled out on the street only to see my engine needs ser I took my 328i in because I had a. Service Engine Soon light lit. After paying a large bill I pulled out on the street only to see my engine needs service light still illuminated. I went back to find out my thermostat was stuck. I took the car elsewhere to replace the thermostat. Over a week later the Service Advisor I worked with called me to tell me they installed the wrong part under a recall and wanted me to bring the car back in. I stated the car was in Arizona and could not be returned. He called the next day to advise me the part installed was OK’d by BMW. Not at all comforting! More
by Scratch
Employees Worked With
Anthony Moore
February 05, 2019
No hassle. Great customer, terrific advisor and made me feel at ease. I definitely remain a long term customer and will recommend this dealer to my associates. Great customer, terrific advisor and made me feel at ease. I definitely remain a long term customer and will recommend this dealer to my associates. More
by Mocca
Employees Worked With
Scott
January 28, 2019
Excellent service New from Australia, bought an old 3 series BMW from another dealer (not BMW). Found the vehicle had two outstanding Airbag recalls and within a week a New from Australia, bought an old 3 series BMW from another dealer (not BMW). Found the vehicle had two outstanding Airbag recalls and within a week a service warning light. Being new to the US and expecting the worst I was blown away by the service provided by Scott and the service team at Long Beach BMW. Nothing was too much trouble, the service was remarkable inexpensive and the Airbags were replaced quickly and efficiently. I would not hesitate to recommend LB BMW and will get all my servicing done there as they offer a reliable friendly service. More
by OzyKim
Employees Worked With
Scott
January 21, 2019
Excellent Service Department I was treated with respect and the services were completely reviewed with me. Recommend the service department for their professionalism. The service I was treated with respect and the services were completely reviewed with me. Recommend the service department for their professionalism. The service writer was very professional and friendly. More
by retired-fire
Employees Worked With
Forgot his name.
January 14, 2019
Excellent service, all around! Customer Service at its BEST! Starting from Service Advisor Miguel Rivera. Very accommodating, compassionate, courteous, always informed me of statu Customer Service at its BEST! Starting from Service Advisor Miguel Rivera. Very accommodating, compassionate, courteous, always informed me of status of my car. Miguel referred me to Customer Relations Mgr.Ms. Jazmine when there was no loaner car available (not until 5 later) and she made ways for me to get a loaner car same day I was there. Wow! That is what you call service, she was understanding of my situation when she found out. To top these all, I did not even get my car from this dealership, (just moved into the area and did not know about them). Got my car from South Bay BMW that provided me lousy service, did not inform me of the BMW Roadside assistance service when i needed it, so I had my car towed by AAA and had to pay for extra miles ($70) and never got reimbursed by South Bay BMW; had to wait long time, all the time I brought my car for service. They told me it was ready but I had to wait more than an hour still, missing my other important appointments. Will NOT recommend them to any of my friends. I will highly recommend LONG BEACH BMW for their excellent customer service. Maybe I could have gotten a better deal from them had I got my car from them. More
by Rosemarie T. Mejia
Employees Worked With
Miguel Rivera, Service Advisor, Customer Relations Mgr Jazmine, Loaner Car Staff, Cashier. All staff provided me with excellent service, courteous, professionals!
