Long Beach BMW - Service Center

Fast reliable service!! I was in to service my vehicle and the staff was friendly and listened to everything i had to say. They called to tell me what the issue was and fixed it in no time! and the staff was friendly and listened to everything i had to say. They called to tell me what the issue was and fixed it in no time! More

Excellent Service Angel was wonderful. He took care of my vehicle and was very currious. I would definitely come back to this dealership for service. The best! Angel was wonderful. He took care of my vehicle and was very currious. I would definitely come back to this dealership for service. The best! More

This dealer had excellent service. The advisor was nice and quick. I was off with a 2020 BMW rental in about 15 minutes. Sovann kept me posted on the work. I would highly recommend them. and quick. I was off with a 2020 BMW rental in about 15 minutes. Sovann kept me posted on the work. I would highly recommend them. More

My appointment was right on schedule. The BMW facility on Spring is state of the art. Manuel took care of me and explained everything. Very thorough. My wait time was shorter than planned and the overall ex Spring is state of the art. Manuel took care of me and explained everything. Very thorough. My wait time was shorter than planned and the overall expense was less than stated. Very good news. Thanks for a great job. I'll be back More

Best service and Miguel Rivera very helpful and so nice I’ll recommend this dealer to everyone my car so different after this service. Thank you I’ll recommend this dealer to everyone my car so different after this service. Thank you More

Manual Hernandez offered Very friendly service! Fast efficient and attentive. I had to leave my car overnight and Manny kept me in the loop the entire time. efficient and attentive. I had to leave my car overnight and Manny kept me in the loop the entire time. More

Long Beach BMW is my location of choice!! Getting a service for my '16 Mini is always a positive experience. O f course, Sovann is a big part of the process. She always listens to my concerns and fol service for my '16 Mini is always a positive experience. O f course, Sovann is a big part of the process. She always listens to my concerns and follows up on them. Thank you again for all the special little things that are done to keep my car in good condition. More

Scott has been the best advisor I’ve ever had! Great service! My car was taken care of and returned in better hands than when I left it. service! My car was taken care of and returned in better hands than when I left it. More

Long Beach BMW service is excellent and mostly because of service reps like Brian Woolverton. Super responsive, very professional and efficient. We have been loyal customers for over 10+years. service reps like Brian Woolverton. Super responsive, very professional and efficient. We have been loyal customers for over 10+years. More

What's happened to this place? I never thought it possible to consider giving up a brand because of customer service from one location, but my last experience, starting on February I never thought it possible to consider giving up a brand because of customer service from one location, but my last experience, starting on February 10th 2020, has made any future purchases with BMW uncertain for me. After 15 years of using Long Beach BMW for sales and service, my February 10th appointment was not the smoothest. I chalked it up to a bad day, but as I look back, I should have seen it coming. The visit prior to February 10th wasn't so great either. In February, I had some routine work done on my car, and a part was ordered for a rear lightbulb, which I paid for in advance. After almost 30 days, I never received a call back from the service advisor to have the part replaced. Covid 19 hit, and I patiently waited until it was safer to return to the service department. Once things opened up, rather than going to the location, I decided to contact the service advisor. He told me to come in to have the part replaced. When I asked him if the part had been delivered, he said that he would check and get back to me. He never did. A couple days later, I contacted the store again by phone, and I asked to speak to the service manager. I left a message and no one got back to me. The following day, I sent an email to the General Manager and as of this review 2 days later, I never received a reply. Based on reading other reviews, I believe this is a systemic problem and not a problem from one particular employee. Therefore I am not going to name any names. From this experience I have learned the value of customer service. Long Beach BMW will not be impacted by my $117.49 chargeback. But now I am willing to drive almost 20 miles out of my way to get my car serviced by another dealership, not to mention how my brand loyalty is now tarnished. More