Long Beach BMW
Long Beach, CA
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Deal done for an X6M within one hour with the best customer service. This is my 5th car I bought from Long Beach BMW. Will always return to their dealership because of their customer service. customer service. This is my 5th car I bought from Long Beach BMW. Will always return to their dealership because of their customer service. More
Alan was a easy to work with and accepted questions in an open wqy. Extremely egar to follow the lead of the customer not a sale sell a car you didn't really want. Went in to buy an i4, and my wife rejected open wqy. Extremely egar to follow the lead of the customer not a sale sell a car you didn't really want. Went in to buy an i4, and my wife rejected the rear seating,. Sat in the i5 and it was sold (I ended up with the car I actually wanted 🙃) More
My family and I went to Long Beach BMW and met Tim the GM. He came in to meet us on a Sunday (which is his day off). I've never heard of a GM come in to work on his day off. He really really took care of GM. He came in to meet us on a Sunday (which is his day off). I've never heard of a GM come in to work on his day off. He really really took care of us and met all our needs. Best experience ever! From the sales person Alan, the finance Sam and the GSM Robert. They all worked together to give us the best experience and explained everything to us step by step. We didn't feel pressured! Everyone went over and beyond our expectations! Thank you Tim and the rest of the Long Beach BMW. We will be back and I highly recommend this place if you're thinking of getting a BMW whether it's used or new, go to Long Beach BMW, you won't be disappointed!! More
Do not waste your time! Salesman Alan was extremely rude, unprofessional, disrespectful! He acted as if he was bothered to have had an appointment with us. Terrible service Salesman Alan was extremely rude, unprofessional, disrespectful! He acted as if he was bothered to have had an appointment with us. Terrible service overall! More
Excellent Sales Representative. Our Jose the sale representative very nice. The first time we called, he sent us pictures and videos about the vehicle. The Long Beach BMW is ver Our Jose the sale representative very nice. The first time we called, he sent us pictures and videos about the vehicle. The Long Beach BMW is very nice and has amenities for customers while we are waiting. However, I almost gave 3 stars rating due to some discrepancies on what was advertised and was we were told about the vehicle. Also, it took so much time to close the deal because inaccurate info so Jose has to go back and forth to check with his manager and the finance dept. It was a very busy day for them too. However, it is the first time that we experienced so much time waiting around to close the deal that I we almost walk away. The overall experience would have been better but hopefully Long Beach BMW may improve it because their personnel are so nice and willing to help customers. Thank you Jose you made possible for your company and for us to close this sale. More