Long Beach BMW

DO NOT BUY A CAR FROM THIS DEALERSHIP! The Internet sales manager did not fully disclose the equipment and related items, as installed on the car. We made the deal over the phone,I provided personal info to manager did not fully disclose the equipment and related items, as installed on the car. We made the deal over the phone,I provided personal info to run credit and to get the lease approved. As a returning BMW customer with excellent credit, I was told over the phone that the agreeded upon price and terms had been approved. When I arrived at the dearlership, I was made to wait at least and hour, as I was told the "deal" was with the sales manager and required his approval. Further, the sales rep didn not disclose over the phone that I would need to return to the dealership to install the satillite radio. Another 80 mile round trip drive. Much more to the story, but no further need to go into detail. This dearlership should not be entrusted to sell BMW's. They deceptive con artists. More

Long Beach Mini was the third dealership I had visited in search of my Mini. I visited South Bay Mini and Nick Alexander but didn't care for the experience there. I decided to take the drive to Long Beach Mi search of my Mini. I visited South Bay Mini and Nick Alexander but didn't care for the experience there. I decided to take the drive to Long Beach Mini and give them a try. As soon as I walked onto the sales floor I wasn't bombarded by salespeople. I saw Mark sitting down and was greeted by a smile and hello. Being that I had visited two other Mini dealerships I already knew exactly what I wanted. Mark was pleasant, kind and very knowledgeable about the brand. Mark answered all my questions. I truly dislike the pressure of dealerships but honestly felt zero pressure at Long Beach Mini. Buying a car is a big experience for most people and it really helps to be assisted with someone that is patient and will answer all your questions. I bought the 2011 Mini Cooper S and I must admit I am a very satisfied customer. And Mark made my experience an easy and pleasant one. I live in the Torrance area and although I live closer to South Bay Mini, I drove the extra distance to Long Beach MIni. I also worked with Bruce Shipper in the finance department. He made the final process of my Mini purchase a good one. And I had my own financing. I've read many negative reviews about this dealership but I guess I got lucky. I only dealt with Mark and Bruce. I would recommend that if you are apprehensive about buying a car and prefer a salesman with patience who doesn't make you feel pressured and stressed. See Mark.... More

Warning. People help your self. Don't get in the trouble. The worse customer service ever. They will promise you every thing on the world and will never do any. The manger will never return your phone calls The worse customer service ever. They will promise you every thing on the world and will never do any. The manger will never return your phone calls or emails. Simple bunch of lying animals. Shame on BMW from all aspects. More

Worst Experience Ever Attempts to fix one repair only Worst Experience Ever Attempts to fix one repair only to have other things go wrong in the process for which I am now responsible! I've "heard" of Worst Experience Ever Attempts to fix one repair only to have other things go wrong in the process for which I am now responsible! I've "heard" of their poor service reputation, but stupidly elected to have my car serviced there due to its location. Please be well advised to go elsewhere. More

Bought a used car from a man named Art. Salesman made a BIG deal about how they had inspected the car, and all it needed was some work to the front passenger side outside CV joint and tie rod end. Art said BIG deal about how they had inspected the car, and all it needed was some work to the front passenger side outside CV joint and tie rod end. Art said "nobody else shows you this information, but WE are upfront about what the car needs". Called our mechanic and was told it was about $600-$800 worth of work. We bought the car for $4300. When we finally got it to the machanic, it turned out there was a laundry list of things wrong with the car and the repair bill was closer to $2800. When I pointed this out to the sales manager, his response was "bring it to our Honda dealer in Carson and we can fix it for $2300. Are you kidding me? Buyer beware I understand, but what a joke. This car (with over 100,000 miles on it) that had an original list price of $14,995 is going to wind up costing me over $7,000.00. Avoid these people. If you aren't there to buy a $50k BMW, they turn in to jerks FAST. More

Rude man, made me wait 45 minutes, never looked me in the eye as I politely asked if there was a chance to scan the odb for the ses light, never honored my extended warranty (wouldn't even look at my car rec eye as I politely asked if there was a chance to scan the odb for the ses light, never honored my extended warranty (wouldn't even look at my car record even though it's been serviced there ince 2004. After I patiently wait for his rude little ass, he tells me after all that to make an appointment to scan my SES and that I'd be charged $140 even if I am warrantied... Who hires these people? Byebye BMW LB, bye-bye. More

DO NOT BUY FROM THIS DEALER...PLEASE, SAVE YOURSELF THE AGGRAVATION. SALES AND FINANCE MISLEAD YOU---SERVICE DEPARTMENT CANNOT FIX THE CAR EVER......PLEASE PUT YOUR HARD EARNED MONEY SOMEWHERE ELSE...THIS AGGRAVATION. SALES AND FINANCE MISLEAD YOU---SERVICE DEPARTMENT CANNOT FIX THE CAR EVER......PLEASE PUT YOUR HARD EARNED MONEY SOMEWHERE ELSE...THIS DEALERSHIP CHANGED OWNERS THE MONTH I BOUGHT MY CAR ___STAY AWAY FROM THEM.....(too much to type and aggravation is endless>>>>) More

Long Beach MINI (Long Beach BMW) made my new car purchase a real pleasure. They didn't pressure me to purchase anything I didn't want and made sure I was satisfied. They made sure to review many features o a real pleasure. They didn't pressure me to purchase anything I didn't want and made sure I was satisfied. They made sure to review many features of the car before I drove it away. I called back a few days after picking up my new car and they were prompt and courteous about answering my questions. I'm very happy with my car and would happily recommend this dealer to my friends and family. More

I have wanted a Mini for some years. Over Christmas, I test drove many cars in my price range and basically left the Mini test drives for last. My first Mini experience was at another dealership and it w test drove many cars in my price range and basically left the Mini test drives for last. My first Mini experience was at another dealership and it was no fun. The salesmen were snobs and not interested in exploring ways I could buy a Mini - if I didn't commit to their overpriced convertible, then they weren't interested in showing me anything else. It was not a good experience. But I was determined to get a Mini. I initially came in to the Long Beach dealership because of their website and how friendly and well-organized it. Based on that, I was willing to make the trek to Long Beach as opposed to a closer dealership (I'm in Culver City). It was the complete other end of a car buying experience. John's very knowledgeable about Minis and was most gracious to us, taking us on test drives of all the models and answering the boatload of questions I had. I was able to see most all of the color combos and trim packages I was interested in and it was an easy choice to do the deal with John. We waited a fairly long time for the credit check, financing, etc. and John again was just as pleasant as can be, talking with us and we were even able to bring in our dog...I look forward to the next time I am at this dealership - it was a terrific experience and I have already referred a couple of people to LB to look at Minis. More

I drove up to Long Beach BMW (my first visit) to see a CPO '05 M3 ZCP (competition package). I dealt first with Frank DeLoache over the phone, asking many questions, and then with Robbie Montinola for th CPO '05 M3 ZCP (competition package). I dealt first with Frank DeLoache over the phone, asking many questions, and then with Robbie Montinola for the test drive and final deal. Both men were extremely helpful and friendly and went out of their way to make the sales experience a good one. Overall I was treated like royalty by everyone at the dealership. I will definitely look first to Long Beach BMW when considering my next BMW. More