Long Beach BMW

Worst service experience of my life. Brought my car in Dec 28th to Anthony, he didn't even bother calling the warranty company till January 3rd. He didn't return any of my calls ever. Terrible. Loaner Dec 28th to Anthony, he didn't even bother calling the warranty company till January 3rd. He didn't return any of my calls ever. Terrible. Loaner car service was even worse. Had a loaner car from Dec 29-31, when I came to drop it off the phone operator hung up after any question. I would ask where do I take the car, he said to the service center and hung up immediately. So I called back and said where do I place the keys, he said the service center door and hung up again immediately. So I called back and asked if I could get the keys to my car, he said "NO" and hung up immediately again. At this point the loaner keys were already through the door. So I had to wave down a cab to get home. For being such an expensive car and have $2700 of work done, this is not the level of service I would expect. I will never be coming back to BMW Long Beach for any reason at all. I will be sure to tell all of my friends to never go there, and I will spread the word about how poorly I was treated. And just to top things off when I got my car back the service lights were still on. Thanks! More

I worked with Robbie. First off, Robbie and Lauren were responsive. They emailed me immediately after I inquired about a specific car. Once I got to the dealership, Robbie helped out, and spent 4 hours sho responsive. They emailed me immediately after I inquired about a specific car. Once I got to the dealership, Robbie helped out, and spent 4 hours showing me every car in their invetory. There was definitely no pressure into buying a specific car, and I was able to drive home in the car I purchased. Robbie even helped me return a rental to the airport, well after the dealership closed. If that wasn't enough, he even took time to help orient me to iDrive. I am a committed customer for life. Thanks Robbie. More

I was treated very well from the moment I arrived until I drove away in my newly washed car. The service was completed as I asked and the estimate was accurate. Excellent dealership! Brock, the servic drove away in my newly washed car. The service was completed as I asked and the estimate was accurate. Excellent dealership! Brock, the service manager was very helpful. Gregg Whitaker More

I just purchased a 2008 335 from here and I couldn't be happier!!!! It's all thanks to KHOI DIEP, he went above and beyond my expectations to make this deal smooth and hassle free. I have other BMW dealer happier!!!! It's all thanks to KHOI DIEP, he went above and beyond my expectations to make this deal smooth and hassle free. I have other BMW dealerships closer to my house but none of them can compare to the exceptional customer service I received from Khoi. He is genuinely a nice person, not like the usual sales sharks you find at most dealers. I would definitely recommend Long Beach BMW, but above all.....I recommend KHOI DIEP!!!!!!!!!!!!!! Ask for him and I guarantee you won't be disappointed More

Pleasantly surprised at the exceptional service I recieved from this team. Overall, they were friendly, knowledgeable, and efficient. Not only did they meet my every need, but gave me things I didn't recieved from this team. Overall, they were friendly, knowledgeable, and efficient. Not only did they meet my every need, but gave me things I didn't even bargain for. Accross the board, made this the easiest car buying experience I've had the pleasure to have. I walked away feeling like I was dealing with an honest team of proffessionals. This will be the first place I look when buying another vehicle, and it should be for you as well! Thanks Dave, Ali, Robert, and LB BMW/MINI! More

Where to begin? Long Beach BMW has redefined customer service from a car dealer from my perspective. Never before have I felt IMPORTANT to a car dealer! I always felt like the car salesperson was holding service from a car dealer from my perspective. Never before have I felt IMPORTANT to a car dealer! I always felt like the car salesperson was holding a stopwatch trying to see how quickly they could get me to sign a contract and 'move on to the next one'. That kind of thing doesn't fly with me - at all. I've never been treated so well by any dealership. They have earned a customer for life. I could go on and on about how talented and knowledgeable the staff is, but the main point is SERVICE. This was my first BMW purchase, and I couldn't have dreamed of a better experience. I was PATIENTLY guided by Lauren Isbell and her team to not just buy a car, but buy the *right* car. One that fit my style, my expectations, and my pocketbook. Lauren showed the patience of Job and never applied pressure as I drove just about every model of car BMW makes! She assured me that the important thing was making sure I drive off in the right car, and nothing else mattered. It doesn't stop with Lauren and her partner Robbie, the entire staff was welcoming and friendly and professional. I'm sure I am not an ideal client, trying out so many different cars and options and such, but I felt very relaxed and welcomed. I will not purchase a BMW from ANY other dealer ever again! I am an extremely satisfied customer! More

It was a great experience to lease our new 2012 528i in LB BMW. Khoi quote us a price thru email and we went in the weekend to get it. Process was smooth and fast. LB BMW. Khoi quote us a price thru email and we went in the weekend to get it. Process was smooth and fast. More

First, the representative: Abrupt and almost snippy, First, the representative: Abrupt and almost snippy, not willing to spend the time to listen why I really brought in the car in the first place, arg First, the representative: Abrupt and almost snippy, not willing to spend the time to listen why I really brought in the car in the first place, argumentative and almost defensive every time I asked about details. I felt I was being "brushed off". The service: I brought in my car for inspection to know if it needed any maintenance or hidden repair that the on-board iDrive computer doesn't show on the iDrive screen. After spending $221.00 and four hours; the service representative (Phan Nou) comes back with a list of things needed that are almost an exact match to what I can see using the car iDrive system (e.g. oil service, spark plug service, etc). Is this why you really pay $221.00 for? Just to have the dealer repeat what the iDrive computer on-board your car has already shown you! Ok...! what about brakes, rotors, safety inspection, etc, did you do any of that? I asked. I really don't need you to repeat what I already know using the iDrive...! Transmission bad diagnosis: The dealer diagnosis was that my car needs a new transmission for $6520.00. I took the car to a private shop for a second opinion. After the specialist inspected the car; only the transmission fluid was low and needed topping off. The transmission now shifts flawlessly like new. This was a total waste of money and time; let alone the bad service quality. I don't believe this dealership is honest or genuine, and I don't recommend them. More

June 30, 2011, I went to LB BMW to purchase a CPO. After looking on the lot I found a 2008 328i with all the features I wanted. Took a test drive and I loved the car but not the price they were asking. We looking on the lot I found a 2008 328i with all the features I wanted. Took a test drive and I loved the car but not the price they were asking. We were $2K off and the sales person would not budge on the price, neither would his manager. They told me I would not find a car for the price I wanted to pay. So I walked. As we were leaving I told my husband, just wait they will call me back on Tuesday if they don't sell the car over the holiday week-end. I continued my search for the right Car. In the meantime LB BMW Customer Service kept calling me daily to talk to me about my experiance with LB BMW. On Sunday, I purchased a car from Nick Alexander BMW. A lower mileage 328i with all the options I wanted for the price I had offered LB BMW. Sure enough, Tuesday afternoon I get a call from the slimy salesman at LB BMW advising me that they were ready to make a deal. Needless to say, I told them to go pound sand. I have since had a good experiance with their service department which I have also rated on here. More

I would never buy a car from this place (see my posting about my sales experiance with LB BMW) but would recommend the service department. Shortly after buying my CPO the brake light came on. The dealers about my sales experiance with LB BMW) but would recommend the service department. Shortly after buying my CPO the brake light came on. The dealership where I purchased my car is not convienent to where I work and could not fit me in so I called the closest dealer to my office, LB BMW. The fit me in that same morning. I dropped off my car and asked Anthony for a shuttle back to my office. He insisted on providing me with a loaner, even though I said a shuttle was good enough. Awesome! He took great care of me and my car. I have since had to go back once for another reason and Anthony again gave me top service. The only negative thing I would say is compared to Circle Audi, LB BMW's waiting area could use an upgrade and more amenities. More