Long Beach BMW

lack of Documentaion Took vehicle for a maintenance scheduled brake fluid change and had a coupon for a wheel alignment. which included rotation of tires and wheel balance Took vehicle for a maintenance scheduled brake fluid change and had a coupon for a wheel alignment. which included rotation of tires and wheel balance for $199.99. Once complete, my documentation was absent of any verification of a wheel alignment nor mention of tire balancing performed. I then contacted dealership regarding missing wheel alignment certificate and was told paperwork was in passenger seat. At this point I informed service agent i would attempt to verify his allegation and get back to him. Without doubt, there was no evidence in passenger seat. He assured me it was there. In closing, I possess great doubt that the work they charged me was ever performed. To place important documents in a passenger seat is unprofessional and disrespectful. They made sure they handed me the bill! More

Takata Airbag recall Took 2001 BMW 325i in for the free Takata Airbag Recall and asked to have the passenger-side headlamp lightbulb replaced as that light wasn't working. Took 2001 BMW 325i in for the free Takata Airbag Recall and asked to have the passenger-side headlamp lightbulb replaced as that light wasn't working. The Service representative notified me the headlamp was shattered inside and the entire housing had to be replaced at a $1,300.00 cost because it was a Xenon, not Halogen assembly. After contacting our regular service shop and parts shop with this info, they both independently confirmed my model car had Halogen headlamps and both front headlamps could be replaced for less than the cost of the one quoted at the dealer. As for the light assembly being shattered within, both headlamps were in a state of decomposition and the right-sided one just happened to fail first from the lamp and wiring deterioration from normal use and age. Glad we waited to get second and third opinions about that repair. More

Service with a Smile Service Advisor Miguel Rivera was super helpful when I called in to have my 2018 X3 serviced. He gave me an update on my vehicle and also kept me in Service Advisor Miguel Rivera was super helpful when I called in to have my 2018 X3 serviced. He gave me an update on my vehicle and also kept me in the loop on when a part my vehicle needed would be in. He scheduled my appointment and also ensured that I had a loaner vehicle ready for me. Overall great continued experience with Long Beach BMW. More

Kindness and care I was immediately welcomed with a smile. Each rep I encountered continued with same manner. My assigned re was delayed with earlier customer so anot I was immediately welcomed with a smile. Each rep I encountered continued with same manner. My assigned re was delayed with earlier customer so another team member assisted by starting taking in my car until he was done with other client More

In Love all over again!!! The staff at Long Beach BMW are very professional & knowledgeable, Jesus Rodriguez and MG Robert Lee work with me to make sure I took advantage of all The staff at Long Beach BMW are very professional & knowledgeable, Jesus Rodriguez and MG Robert Lee work with me to make sure I took advantage of all the encintive bmw had to offer which was very helpful. I went from a Lexus gs350 to a (2019)530e iperformance. I love the drive of this car, the only complaint I have is that the trunk, glovebox & armrest is not big at all (not enough storage). But overall I’am truly satisfied with my new bmw530e the finance process went smooth as well.....BIG Thanks to Jesus Rodriguez & Robert Lee you guys are AMAZING!!! More

Great service The dealership is joust first class, from the porters ti the cashier, the porters give a welcome, and really polite, I think the porter is Carlitos, M The dealership is joust first class, from the porters ti the cashier, the porters give a welcome, and really polite, I think the porter is Carlitos, Miguel Rivera , the service adventure is on to, , I get my car wash , all is just good More

Outstanding Service Advisor! Brian W. is the best! Professional, prepared and pleasant . In my 50+ years of driving, he is the absolute best service advisor I have ever met. I hi Brian W. is the best! Professional, prepared and pleasant . In my 50+ years of driving, he is the absolute best service advisor I have ever met. I highly recommend him and Long Beach BMW dealership . More

Great Service Advisor! Jon was very helpful. My only complaint is that this dealership doesn’t always have loaner cars available. There should be more on hand. The shuttle s Jon was very helpful. My only complaint is that this dealership doesn’t always have loaner cars available. There should be more on hand. The shuttle service is available though. More

Great Customer Service! Miguel was very helpful and went the extra mile to make My visit satisfactory! I love how BMW keeps track of my X5 and alerts me when is time for se Miguel was very helpful and went the extra mile to make My visit satisfactory! I love how BMW keeps track of my X5 and alerts me when is time for service. I give them five stars! More

Service I drop off my car at 7am and services were done before 2pm. It’s quickly done to perform oil change, replaced air conditioning evaporator adaptor, cha I drop off my car at 7am and services were done before 2pm. It’s quickly done to perform oil change, replaced air conditioning evaporator adaptor, changed windshield wipers and car wash More