Long Beach BMW

great experience I was taken care by Anthony Moore for a service on my 2016 5 series, it was fast and easy wait.i do like to maintain my BMW at long beach service dept I was taken care by Anthony Moore for a service on my 2016 5 series, it was fast and easy wait.i do like to maintain my BMW at long beach service dept. they have an excellent lounge, More

Excellent Service I love this service department and my service technician, James, because they are honest, quick, and friendly. They don't try to rip you off! I love this service department and my service technician, James, because they are honest, quick, and friendly. They don't try to rip you off! More

Good Experience I came into this location with an appointment. The gentlemen I had the appointment with seemed to be occupied & didn’t assist. Miguel happened to go o I came into this location with an appointment. The gentlemen I had the appointment with seemed to be occupied & didn’t assist. Miguel happened to go out his way to assist me while he was multitasking with other customers. He apologized for the inconvenience multiple times. I was taken care of with no hesitation from him. Made my first experience from an seemed to be unpleasant at first to pleasant. More

Excellent service I brought my car to the service after an engine warning appeared suddenly. I was expecting a big problem and a large bill to correct the failure. To m I brought my car to the service after an engine warning appeared suddenly. I was expecting a big problem and a large bill to correct the failure. To my surprise the diagnosis and CORRECTION was done in a short time, and more importantly it cost me nothing. Thanks very much to Mr. Miguel Rivera and his colleagues. More

First rate maintennace customer experience My X5 has been the best vehicle I have driven over many years of car ownership. A big factor behind this experience is my service representative at LB My X5 has been the best vehicle I have driven over many years of car ownership. A big factor behind this experience is my service representative at LB BMW, Mr. Brian Woolverton.. His attention to detail, and personal contact on the maintenance progress, summary of repairs, and completion of the work, is the best I have ever received in my 50 years of driving experience. Additionally, behind the scenes, technical representative, Fernando, did superb installation work on a new transmission, completed the quality control programming software driving clutches adjustments, Brian leads a great team of professionals...Long Beach BMW should be very proud of the results achieved for the dealership. More

Fantastic service, as usual !!! I was having a problem with the catalyst not "ready". I was unsuccessful in trying to follow the instructions to get things going in order to obtain m I was having a problem with the catalyst not "ready". I was unsuccessful in trying to follow the instructions to get things going in order to obtain my smog test. When I came in to talk to Brian I saw Randy walking up, I immediately asked him if he could be of any help with my situation, Of course as usual he pitched right in. He understood my situation and my difficulty trying to solve the problem myself. Ryan took my car for a ride explaining that he knew exactly what he would do for the correction. He returned in about fifteen minutes, hooked up the meter and like magic my woes were cured. Thanks, Randy AGAIN, for your help More

Awesome Experience! Reza Vahedi is the man with his assistant Sunny!!! Came in on a Thursday afternoon around 5:30pm. Sunny stayed a bit later to make sure she met me bef Reza Vahedi is the man with his assistant Sunny!!! Came in on a Thursday afternoon around 5:30pm. Sunny stayed a bit later to make sure she met me before heading out. Reza was a pleasure to talk to and deal with. We finished the deal around 10pm an hour after they closed and that is not because they stalled me but because Reza gave me all the time I needed to make my decision! No pressure just smiles and accomodations the whole time! I wasn’t feeling the deal at first but Reza made it work and and made every single minute of my time worthwhile. I came in with my family. Wife and three kids ages 6,4, and 1 and we all just had a pleasant time. Bought a 2015 528i and left the dealership very pleased! Would highly recommend this delearship and Reza as your client advisor!!! You guys exemplify what customer satisfaction means!!! Two thumbs up! God bless u guys!!! More

Professional, expert service. Never a disappointment from LB BMW staff. Very efficient and courteous. Although repairs are generally not inexpensive, I have never had to return m Never a disappointment from LB BMW staff. Very efficient and courteous. Although repairs are generally not inexpensive, I have never had to return my car for a second time repair. I feel assured that the repair or service performed will be performed correctly. The service staff are knowledgeable and give accurate information of needed repairs. More

Excellent customer service We came to the dealership and was greeted by a friendly sales representative. His name is Reza Vahedi. My brother had actually spoken with him days pr We came to the dealership and was greeted by a friendly sales representative. His name is Reza Vahedi. My brother had actually spoken with him days prior and told him what I want in a car. As soon as arrived (we came from afar), he let us rest first before he showed us around. He showed the cars that I am interested in and it did not take long for me to choose my car. He is knowledgeable and showed professionalism and pride in his work. At one point, the finance officer noticed I was getting grumpy because I was getting hungry. He was patient with me and expedited the processing of my papers. He explained all the pertinent pieces of information that are easy to understand. He made me feel comfortable and he made sure that I feel fine. His kindness and professionalism made me feel at ease. I am very appreciative of his assistance. We went home very happy with my new car! Thank you all! More

Zac and LB BMW are amazing. When I drove in the service department I thought I was driving my car out to the show room floor. Zac in the service team took all the time necessary When I drove in the service department I thought I was driving my car out to the show room floor. Zac in the service team took all the time necessary to handle my issue. He had great follow up and communication. They washed my car and it look like brand new for the pick up. Service was excellent everyone was friendly and I loved my free loaner too!! Thank you LB BMW. Especially Zac. More