Long Beach BMW

lost all respect they lie and steal they lie and steal charged me 500 for replacing light bulbs... the tech quoted me 1.5hrs of work to replace the bulbs, realizing how ridiculous hat wa they lie and steal charged me 500 for replacing light bulbs... the tech quoted me 1.5hrs of work to replace the bulbs, realizing how ridiculous hat was i called back to cancel 5 min later... he then told me the work was done and there was nothing he could do. They lied about the time just to upcharge me. Iv lost all respect and trust for this service center. Beware More

Stay away! NO HONOR, NO RESPECT, NOT EVEN Common decency!!!! Stay away! These people have NO HONOR, NO RESPECT, NOT EVEN A COMMON DECENCY to their customers ! This is the conclusion based on my experience her Stay away! These people have NO HONOR, NO RESPECT, NOT EVEN A COMMON DECENCY to their customers ! This is the conclusion based on my experience here today. I really hope that somebody at Sonic management will read this. Justin texted me that they have an allocation for the car I wanted and made an appointment with me for next day to configure the car and bring the deposit. I’ve confirmed my appointment with hem and came in to do the paperwork and brought deposit. He went to sales manager Theo Ebert to process the paperwork. I was sitting in the chain waiting and watching them talk and laugh about something for about 40min. Justin came out and told me that the allocation on my car was sold to somebody else yesterday and there is nothing he cad do about it. I also spoke to his manager Theo Ebert who said the same thing and that it’s first come first serve. Except if they sold it yesterday why did Justin asked me to come today, why he didn’t call or texted or emailed me not to waste my time driving across town? Why ask me to come if you sold the car? Why make me spend 40min waiting while you talk and laugh about the situation with the sales manager? My must horrible experience at the dealer yet in 28 yeas. More

The Best BMW Dealer & Service in California From the moment we arrived James provided us top notch service and excellent communication. He assured our cars inspection was properly and completely From the moment we arrived James provided us top notch service and excellent communication. He assured our cars inspection was properly and completely performed and apprised us of every necessary repair as well as potential future issues and gave us wise cost effective advise and options. When we went with added repairs they made sense as James had covered the issue, the cost and solutions in a logical and easily verifiable way. Everything we did beyond our original service plan made sense and were choices we made with confidence in James and in Long Beach Toyota. It was worth every moment of the drive from Ventura County to come back to a place with such quality and integrity were we were so happy to buy our beautiful car. Long Beach BMW is the very best in every way. Thank you James, Steven, Vickie and Andre plus Areceli and all the wonderful people that make Long Beach BMW the place to go for BMWs and service. More

328i Oil & Service I brought the car in for an oil change & check the Service indicator on the dashboard. The appointment was efficient and on time. Friendly and knowl I brought the car in for an oil change & check the Service indicator on the dashboard. The appointment was efficient and on time. Friendly and knowledgeable service writer. The service was on time as planned. Also, highlighted 1 warranty and 2 recalls that needed to be addressed. All were covered at no cost to me. Also provided, as usual, a list of service opportunities for the car along with the dealer's estimated cost. I declined these as ones that I will perform myself. No pressure to have the dealer perform the repairs. This service is consistant with all of my previous experiences with this dealership. I've been working with Long Beach BMW for my 3 BMW vehicles since 1977. More

Great experience Frank and the everyone were just great and super attentive for a late Sunday afternoon. I could not be happier with my purchase experience. Highly rec Frank and the everyone were just great and super attentive for a late Sunday afternoon. I could not be happier with my purchase experience. Highly recommended More

BEST SERVICE AND ADVISOR I HAVE EXPERIENCED John Lewis is "The Best" Service Advisor I have every dealt with. He is thorough, knowledgable, pleasant and timely. I would recommendteh dealership John Lewis is "The Best" Service Advisor I have every dealt with. He is thorough, knowledgable, pleasant and timely. I would recommendteh dealership and John for service. More

Excellent Customer Service for Car Service I was very pleased with the professional and courteous service I received from your service adviser, Miguel. I felt valued as a customer and was very I was very pleased with the professional and courteous service I received from your service adviser, Miguel. I felt valued as a customer and was very pleased with the turnaround time to receive my car back. Thanks for making it a great experience! Bob I More

Great experience driving a BMW All I can say is I am so happy with my new purchase of the X1 it is pretty! sporty! & sexy! This is my 5th BMW love the driving experience! Thank you All I can say is I am so happy with my new purchase of the X1 it is pretty! sporty! & sexy! This is my 5th BMW love the driving experience! Thank you Ben and Paul for your attention to my wants and making things happen! LB BMW is highly recommended! Know what you want when you get there and enjoy the experience for yourself More

Awesome customer service all around Great service. Always feel taken care of. Reza was awesome to work with. Never felt “sales”. So happy with my new 330i. BMW customer for life! Great service. Always feel taken care of. Reza was awesome to work with. Never felt “sales”. So happy with my new 330i. BMW customer for life! More

Great dealership!!!! I worked with Justin and he was excellent, easy no pressure and fulfilled every commitment he said he would. The service was perfect and really took a I worked with Justin and he was excellent, easy no pressure and fulfilled every commitment he said he would. The service was perfect and really took an interest in my concern's and I never felt like I was being ignored. More