Long Beach BMW

I was treated with respect & dignity. My questions were answered accurately and I am very satisfied. I love my new car. Thanks Donte Shelton! E answered accurately and I am very satisfied. I love my new car. Thanks Donte Shelton! E More

We all know car buying can be overwhelming but Andy in sales made this experience very delightful. I couldn’t be happier with my choice! I definitely recommend this dealership sales made this experience very delightful. I couldn’t be happier with my choice! I definitely recommend this dealership More

Manny was very nice, attentive, helpful and offered his apologies for the missing part. I was not happy that I did not get the part I needed on my scheduled appointment, and no one seemed to be aware th apologies for the missing part. I was not happy that I did not get the part I needed on my scheduled appointment, and no one seemed to be aware that it was not in stock. A check needs to be made between the people who schedule appointments and the service department who needs to know if a part is available before an appointment is scheduled. I spent a day getting there, disturbing my family for rides and coming home with nothing but frustration. Inhouse communication is the key. More

I had an outstanding experience with Service Advisor, Anthony Moore from Long Beach BMW. He explained the details of my car's service needs to me and made the process quick and easy. Anthony Moore from Long Beach BMW. He explained the details of my car's service needs to me and made the process quick and easy. More

Great service by Anthony; kept me informed throughout the troubleshooting phase. Plenty of service reps and stations to ensure a quick in and out experience and my car came back very clean. Appreciated t the troubleshooting phase. Plenty of service reps and stations to ensure a quick in and out experience and my car came back very clean. Appreciated the COVID protections they have in place. More

Scott was really friendly and helpful. While it was hard being without a car for 4 days they were upfront with the work needing to be done and the price point. Had I known in advance I most likely would hav being without a car for 4 days they were upfront with the work needing to be done and the price point. Had I known in advance I most likely would have used a rental to help me over the course of the week. More

I took my mini last Saturday to be repaired, Tuesday I picked it up and was told all issues were repaired, today as soon as a got on the freeway the car started to have the same problems, they did not fix picked it up and was told all issues were repaired, today as soon as a got on the freeway the car started to have the same problems, they did not fix it! But charged me over $1,000.00. I will call tomorrow and will see what they’re going to do about it, More

This is my first and last visit to Long Beach BMW, allow me to explain. On February 10, 2021, I purchased a 2020 BMW M2 Competition new from BMW of San Luis Obispo. Not sure why the car sat on the lot for me to explain. On February 10, 2021, I purchased a 2020 BMW M2 Competition new from BMW of San Luis Obispo. Not sure why the car sat on the lot for extended period of time, but regardless it was sold to me as "new" and it was the model with the features I wanted, so I snagged it up. I'm still working at home so I didn't drive my M2 all that much but for the 40+ days and roughly 500 or so miles, the car left me stranded. I had to use BMW roadside assistance to have my car towed to Long Beach BMW. A day later, my service advisor informed me that the car is indicating that I left the lights on (I know I didn't) and that my battery was not going to be replaced under warranty. What the heck? Second, my service advisor mentioned that the DME (computer) is malfunctioning and I was questioned if the car had an aftermarket tune on it. Seriously? Overall, the car and the dealership didn't instill confidence in me with the brand and those who service them. I emailed my sales person and the GM at BMW of San Luis Obispo & CC'd my service advisor and GM at BMW of Long Beach about the battery history with no response from all parties. I do not like being accused of things I know I didn't do to my car, especially for how long I have owned the car. I ultimately did not have to pay out of pocket for the battery, but it's pretty tacky that my service receipt indicates the following, "Battery faulty. Goodwill. As per test plan found battery to be faulty due to lights being left on." More

Awesome experience. Pik made the process of ordering the car very easy, kept me updated throughout the process till the car arrived. Ali made the day of delivery very quick and easy, explained every piece o car very easy, kept me updated throughout the process till the car arrived. Ali made the day of delivery very quick and easy, explained every piece of paper / form to sign and got me on my way in no time. I obviously could not wait to get into my new car and drive it away! Definitely my preferred BMW dealership. More

Great Service and sales rep knowledgeable of the vehicle we purchased. Helped understand the loan terms and properly assisted in getting our old lease turned in. we purchased. Helped understand the loan terms and properly assisted in getting our old lease turned in. More