Long Beach BMW

Alan(sales) and Gina(finance) made our experience very easy. Over the last 30 years we have purchased most all our cars from them including the one today. Thanks Alan and Gina for closing the deal in a easy. Over the last 30 years we have purchased most all our cars from them including the one today. Thanks Alan and Gina for closing the deal in a professional, timely manner. More

The vehicle i was originally showing interest in sold just before i arrived but Jorge and Patricia were so great i decided to keep working with them. I did find another similar vehicle at a very competit just before i arrived but Jorge and Patricia were so great i decided to keep working with them. I did find another similar vehicle at a very competitive price there as well and went back the very next day. Test drive and everything was great and when we started talking numbers they were able to understand what i was looking for to make a deal. I was then sent over with Sam who was just a great of a guy as he is a finance manager. Everything went smooth and i drove off with my new to me 540. I will definitely be recommending them to everyone. More

Our sales lady was very helpful and made the whole process easy and enjoyable for me. process easy and enjoyable for me. More

Outstanding Service. Jose was very professional & responsive to our questions & inquiries. Discussions & negotiation was an open & fair process. Expectations met. Jose is Jose was very professional & responsive to our questions & inquiries. Discussions & negotiation was an open & fair process. Expectations met. Jose is a very nice guy! More

I had a terrible experience working with this dealership. I spoke with multiple people in attempt to purchase the same vehicle since I was not physically in Long Beach. I was most hopeful when I spoke with M I spoke with multiple people in attempt to purchase the same vehicle since I was not physically in Long Beach. I was most hopeful when I spoke with Melony Svang who was kind enough to send me a video of the car details. I told her I already had financing secured through my credit union so she had me send in all of my personal information, social security, drivers license, employment info for processing paperwork. Her and I also discussed how we were working to finish all paperwork before the weekend and that she was "holding both keys" to the car in her hands as we finalize paperwork. She then calls me back after an hour and told me that she handed the keys to someone else to purchase the car and had never processed any of my paperwork! Why would Melony do that?? Needless to say I was furious! She told me her manager Jason Serot was sitting next to her and would call me to help me understand why they would sell a car to someone else while in the middle of transacting with another customer, but Jason never had the decency to answer or return any of my calls. I'm super disappointed in this dealership and really don't appreciate how shady they behaved and how dirty I was treated! HORRIBLE customer service!! More

Everyone from sales to finance were helpful answering a lot of questions plus expediting us through the process and into the car we went to purchase. lot of questions plus expediting us through the process and into the car we went to purchase. More

I worked primarily with Wael, who identified a car to my specifications. The car was in Germany, and the team was able to claim the car for me and track it into the port and its arrival at the dealership. W specifications. The car was in Germany, and the team was able to claim the car for me and track it into the port and its arrival at the dealership. Wael was polite and considerate of my needs and personal schedule the whole time. I give him a 10 out of 10 for customer service and relations. More

The best experience I’ve had buying a car! They were professional, knew exactly what my needs and wants were, and it was the fastest I’ve bought a car. They were professional, knew exactly what my needs and wants were, and it was the fastest I’ve bought a car. More

Andy and Sam were both exceptional at their jobs making me feel comfortable and confident with my purchase. They answered all of my questions and gave me their expert advice. They even threw in a free deta me feel comfortable and confident with my purchase. They answered all of my questions and gave me their expert advice. They even threw in a free detailing service that left the used car I purchased looking brand new. More

Helpful, professional service. . I’ve purchased 4 vehicles from this dealership, all wonderful services. Attention to detail is valued. . I’ve purchased 4 vehicles from this dealership, all wonderful services. Attention to detail is valued. More