
Long Beach BMW
Long Beach, CA
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My family and I went to Long Beach BMW and met Tim the GM. He came in to meet us on a Sunday (which is his day off). I've never heard of a GM come in to work on his day off. He really really took care of GM. He came in to meet us on a Sunday (which is his day off). I've never heard of a GM come in to work on his day off. He really really took care of us and met all our needs. Best experience ever! From the sales person Alan, the finance Sam and the GSM Robert. They all worked together to give us the best experience and explained everything to us step by step. We didn't feel pressured! Everyone went over and beyond our expectations! Thank you Tim and the rest of the Long Beach BMW. We will be back and I highly recommend this place if you're thinking of getting a BMW whether it's used or new, go to Long Beach BMW, you won't be disappointed!! More
Do not waste your time! Salesman Alan was extremely rude, unprofessional, disrespectful! He acted as if he was bothered to have had an appointment with us. Terrible service Salesman Alan was extremely rude, unprofessional, disrespectful! He acted as if he was bothered to have had an appointment with us. Terrible service overall! More
Excellent Sales Representative. Our Jose the sale representative very nice. The first time we called, he sent us pictures and videos about the vehicle. The Long Beach BMW is ver Our Jose the sale representative very nice. The first time we called, he sent us pictures and videos about the vehicle. The Long Beach BMW is very nice and has amenities for customers while we are waiting. However, I almost gave 3 stars rating due to some discrepancies on what was advertised and was we were told about the vehicle. Also, it took so much time to close the deal because inaccurate info so Jose has to go back and forth to check with his manager and the finance dept. It was a very busy day for them too. However, it is the first time that we experienced so much time waiting around to close the deal that I we almost walk away. The overall experience would have been better but hopefully Long Beach BMW may improve it because their personnel are so nice and willing to help customers. Thank you Jose you made possible for your company and for us to close this sale. More
Excellent! Very professional Instantly become my favorite BMW dealership. Will definitely recommend to all my friends. Thanks to all staff members. Very professional Instantly become my favorite BMW dealership. Will definitely recommend to all my friends. Thanks to all staff members. More
Above and beyond Excellent sales and service and finance Dept Excellent team Mr Javier and Rabbi in sales and Matt in finance Everybody was help full finance Dept Excellent team Mr Javier and Rabbi in sales and Matt in finance Everybody was help full More
Great inventory lots of options to choose from and they did not charge the mark up and over all made a great deal . Big thanks to Alan who was very kind, patience and helpful throughout the process along w did not charge the mark up and over all made a great deal . Big thanks to Alan who was very kind, patience and helpful throughout the process along with the finance manager Sandy. Thank you guys More