Lone Star Toyota of Lewisville

I don’t even know where to start. Mauricio, my service advisor, is the BEST service advisor I’ve ever met! I own 2 Lexus vehicles and have them serviced at Park Place Lexus. Mauricio Mauricio, my service advisor, is the BEST service advisor I’ve ever met! I own 2 Lexus vehicles and have them serviced at Park Place Lexus. Mauricio out did Park Place Lexus service by MILES!! I called to have my truck repaired for rodent damage on my truck’s wiring harness. I went thru insurance and scheduled a tow. I made a mistake and had the vehicle towed at the wrong Toyota dealer in Grapevine. I reached out to Mauricio and he was kind enough to cover the tow to his dealership, Lone Star Toyota. Although Mauricio was out the day the truck was dropped off, he had me get in touch with Service Manager, Robert, who took down my information and delivery of my truck. I stopped by the following day because Mauricio had reserved a loaner vehicle. Immediately upon arriving, Mauricio shook my hand and was so professional, informing me of the steps to come. He treated me like family and kept me informed throughout the entire process and didn’t skip a beat. He understood that I was very particular and meticulous of my truck, as it was heavily modified. The master technician that Mauricio got together with, Beto, also took his time to look over the truck thoroughly and perfected even the smallest details and modifications that I did to the wiring. My Tundra has a Magnuson Supercharger, with an upgraded Fuel system package, bigger injectors, custom enclosed Cold Air Intake, and a 2 gallon heat exchanger tank with a custom Vibrant washer bottle kit. Needless to say, Beto's meticulous approach to removing non-factory components to access the wiring harness was truly impressive. He took his time to ensure everything was installed correctly and even took the initiative to perfect some modifications I had previously made on my truck. Beto also asked Mauricio to reach out to me and offer wrapping the harness with rodent repellent tape. Beto mentioned that his past customer have had success so I went ahead and moved forward to have it added on. These guys worked hand in hand as a team. Mauricio, Beto, thank you! I can't speak highly enough of this dealership. From the moment I arrived, yall’s professionalism and dedication to customer satisfaction was evident. Mauricio, you provided invaluable guidance and support throughout the process, and that speaks very highly of you! Thank you again! Special thanks to everyone at the service drive for their prompt and attentive assistance. The seamless teamwork set the tone for the exceptional service I received for my truck! I'll definitely be returning for any future truck repairs, knowing I'll be in the hands of experts who genuinely care. This dealership truly deserves recognition for their outstanding service! Thank you Lone Star Toyota of Lewisville!! More

The prices seem to consistently be quite high. They are very professional but seem to be geared toward promoting the ideal maintenance work rather than the required work. I prefer a dealer that se They are very professional but seem to be geared toward promoting the ideal maintenance work rather than the required work. I prefer a dealer that separates the must-have from the optional. I bought my car from them, but they consistently fail to identify items that need to be fixed. They also pass on the 3% credit transaction fee if you pay with credit card. I expect basic car wash or basic bells and whistles after buying my car there and paying what i pay to them. Once i arrived for service, they started texting me to try to sell another car. Bad approach for my loyalty. More

Not sure if this will be seen? I’ve been going to this dealership by myself and with the family for almost 20 years and this is the first time I was asked if I had an appointment o I’ve been going to this dealership by myself and with the family for almost 20 years and this is the first time I was asked if I had an appointment on a Saturday! That’s an open free day to bring my vehicle for service! That was strange!! But now I was serviced and in one shot now I require nine different service request that in my last 13 years with my vehicle was never ask about. But now just to be petty my maintenance required light was not turned off/reset, so not complaining but somehow it seems that they are trying really hard to get services done more often than required or once you get a vehicle that is as old as mine to either be milked for money/service or just finally be told I need thousands of dollars worth of maintenance done now!!! More

My son contacted this dealership, and got hold of Kevin. I asked my son to get a out the door (OTD) amount. The amount we were quoted was the amount we paid, not a penny more. No hassle, no haggle, no decei I asked my son to get a out the door (OTD) amount. The amount we were quoted was the amount we paid, not a penny more. No hassle, no haggle, no deceit - we were in, went for a test drive, signed the papers, and left with our car. Kevin explained the entire process to us. Everyone was eager to help. Even his manager came out to say hello. I would recommend this dealership over some other dealership in the metro plex. More

I've worked with Luis and Stefan/Stephan and they are great! Both of them are easy to work with. I recieve great communication from them both. I have no complaints. I've chosen to stick with Toyota o great! Both of them are easy to work with. I recieve great communication from them both. I have no complaints. I've chosen to stick with Toyota of Lewisville due to the great service from both of them. More

Love this dealership. Service professionals and on short time. Always honest and give several Options Service professionals and on short time. Always honest and give several Options More

The service advisors were professional, informative, and polite. I appreciated having status updates on my car as I waited. I only wish it didn’t take 4 hours to complete the services that would typically t polite. I appreciated having status updates on my car as I waited. I only wish it didn’t take 4 hours to complete the services that would typically take half that time. More

Very supportive when you are getting your vehicle serviced at their facility during our visit. serviced at their facility during our visit. More

Online scheduling is great and the service was quick. Staff is professional and easy to work with, plus the communication is very good. Staff is professional and easy to work with, plus the communication is very good. More

I was interested in a pre-owned Volvo SUV that showed available online and inquired about it. Melissa Aguirre reached out making it seem as if it the SUV was available and set up a time for me to come in available online and inquired about it. Melissa Aguirre reached out making it seem as if it the SUV was available and set up a time for me to come in and drive it and said it would be ready for when I came in, turns out that the suv got sold the day before and tried to offer a similar SUV. I left the dealer immediately. It is of upmost disrespect and unprofessionalism to flat out lie to a customer just to lure them in. YOUR TACTIC DID NOT WORK and lost a customer forever. I drove an hour to come to your dealer just to be faced with disappointment and liars. You wasted my time. Kevin, Jaime and Melissa knew what the situation was and decided to not be transparent. Anyone trying to buy cars from this place, make sure it is indeed available before you waste your time coming and finding out that the vehicle was already sold. You lost a premium customer. More