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Lone Star Chevrolet - Service Center
Houston, TX
80 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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80 Reviews of Lone Star Chevrolet - Service Center
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April 13, 2021
My service advisor was very thorough and explained everything to me. I appreciated the constant contact and follow up with the unusual request that I had. Great experience! everything to me. I appreciated the constant contact and follow up with the unusual request that I had. Great experience! More
by SOMarshall
Employees Worked With
Kevin Flores
Helpful January 01, 2021
I received my diagnostic test from OnStar to say I needed my oil change because I was on 5%, I called Mark, and asked if he could get me in& out by 8, because I had to he at work for 9, I got to the dealersh my oil change because I was on 5%, I called Mark, and asked if he could get me in& out by 8, because I had to he at work for 9, I got to the dealership at 6:45, there 5 cars ahead of me, when I asked again if I could be out by 8 he assured me I would. While there I had a had a cup of coffee and when this guy brought in some hot donuts I got one as well. By 7:50 Mark came in the waiting area to say I was finished. So Kuddos to you Mark for keeping your word...,,I’ll look you up when I need my next service appointment. More
by Msduvernay
Employees Worked With
Mark
November 29, 2019
Worst service department ever! We bought a certified pre owned truck. The roof started leaking immediately. Brought it back to service department, we were told it would be priority to get it fixed. At this owned truck. The roof started leaking immediately. Brought it back to service department, we were told it would be priority to get it fixed. At this time the truck has been there for 1 week at they haven’t touched it yet. I am making payments on a truck that I don’t even have possession of. More
by chumley08
Employees Worked With
George Castillo, Gordon Grima
August 01, 2019
Very very disappointed Do not go to Lone Star service department! Took my ‘15 Silverado in for a noise in the front end. I was told they knew exactly want it was (shaft jus Do not go to Lone Star service department! Took my ‘15 Silverado in for a noise in the front end. I was told they knew exactly want it was (shaft just needed to be greased...140.00). Then I get a call saying it too late for the shaft the whole gearbox needs to be replaced (2400.00). Thinking that was the problem I tell them to go ahead. I pick the truck up and it’s still making the same noise. So looks like I was shafted out of 2400.00. I take it back and the they say they fixed it by tightening a bolt.?. I pick it up and It’s still making the noise so I take it back again. I have been there 5! times and it’s still making the same noise. The last time they said both front struts were loose and that was the problem. It’s still making the noise so were they really loose??? Or did they just tell me that. I will say they are saying they will fix it at no charge because I’ve already paid 2400.00 for NO REASON but it’s still very aggravating. I would like to take it to a different dealer but then I will have to pay all over again. I would be willing to just call it a loss if they would reimburse me SOMETHING. More
by CRP
Employees Worked With
John,Russell
June 20, 2019
Best Service Writer Mark K! Mark makes life so much easier and is so knowledgeable about my vehicle. I feel very comfortable bringing my truck to him. I don’t trust a lot of d Mark makes life so much easier and is so knowledgeable about my vehicle. I feel very comfortable bringing my truck to him. I don’t trust a lot of dealerships especially the service departments, but this one is by far the best! More
by Stephanie L
Employees Worked With
Mark Kitchens
April 09, 2019
Subpar service I called ahead of time to make sure the wait wasn’t long. I showed up and there was only one person in front of me In line but they had already been h I called ahead of time to make sure the wait wasn’t long. I showed up and there was only one person in front of me In line but they had already been helped. I had my dad come and pick me up and we had to wait about 20 to 30 minutes just to be checked in. There were eight people standing there (including service reps) just standing there talking and no one would help me. A service rep, I believe his name is James, checked me in and asked me why I was there that day and I told him that I needed an oil change I wanted to possibly get new windshield wipers, get some air in my tires and to take a look at my coolant levels because they were a little low. I noticed a couple of days later that my car was still low on coolant and I had to go to the gas station before work at six in the morning to get coolant. I paid $75 for an oil Change and new windshield wipers, When I could’ve done the job myself for half the price. Not to mention that I had to pay $15 at a gas station for coolant which made me late to work. I paid a higher price for better customer service and I was extremely disappointed. I get better service at Firestone or autozone. I have purchased two cars at your location and I have never been serviced so poorly before. Perhaps it was all done no rush since I dropped my car off at noon, but I called before hand to make sure it was OK. I called and spoke to James today and he stated he will ask around and see what happened. I drove about an hour to come drop off my car for service last time. How about you refund me for the crappy service? I’ve been a loyal customer for 8 years now and your service has unimproved. More
by PatrickP
Employees Worked With
James (service rep)
December 12, 2018
Vibration assessment Technician located a bulletin, changed the transmission oil, and the symptom has gone away. Excellent job of recognizing the bulletin and assosiating Technician located a bulletin, changed the transmission oil, and the symptom has gone away. Excellent job of recognizing the bulletin and assosiating it with the symptom. More
by Rdugal
Employees Worked With
Mary
November 19, 2018
2016 Camaro service for transmission shudder I brought my 2016 Camaro SS for service due to shudder in the transmission, secretly noted down the mileage on the odometer and it reads 7,030 miles. I brought my 2016 Camaro SS for service due to shudder in the transmission, secretly noted down the mileage on the odometer and it reads 7,030 miles. Asked the service advisor when they going to finish the job, said two days. After two days I took my car at Lonestar Chevrolet and got surprise the odometer now reads 7,230 exact 200 miles. They're joy riding my car for 200 miles which I hardly drive my car to preserved it. I strongly don't recommend this service center specially if you have a nice sporty car. If ever you do service your car in this dealership take a printout copy of the pre-service report and double check the actual odometer mileage in your car versus the printout odometer reading. More
by DealerRater
Employees Worked With
James Wilson
October 11, 2017
Best Customer Service! John in the Service Dept was very professional, patient, and detailed. My husband and I were pleased. I would recommend this dealership to family and John in the Service Dept was very professional, patient, and detailed. My husband and I were pleased. I would recommend this dealership to family and friends. More
by Rosalind Fears
Employees Worked With
John--Service Dept
June 15, 2017
Second Four Hour Oil Change with an Appointment in a Year! For the secon time in just over a year, a routine oil change with an appointment has taken nearly 4 hours. First time the vechilce was parked in the w For the secon time in just over a year, a routine oil change with an appointment has taken nearly 4 hours. First time the vechilce was parked in the wrong service bay. Second time vehicle was put in the non appointments line. The Customer Service Desk seemed indifferent when we inquired as to why it was taking so long. We had to get the salesman who sold us the vehicle to get some attention to the matter. We have been assured the problems have been fixed. Time will tell as they gave us a couple of free complimentary oil changes. More
by Bob
Employees Worked With
James Costas
