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Lone Star Chevrolet

Houston, TX

4.8
505 Reviews
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18900 Northwest Freeway

Houston, TX

77065

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Showing 505 reviews

August 10, 2024

I thought that this dearlership and it’s people we’re doing everything they could to please me help address my concerns Adam did a great job of taking care of me. More

by Charley6blohm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Denzil. , Junior service writer Ben in parts
Aug 15, 2024 -

Lone Star Chevrolet responded

Hi Charley, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

August 02, 2024

Set appointment I waited 25 not a single person help me. Jump back on my truck and leave. More

by Davidm30.dm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Duffy
Aug 09, 2024 -

Lone Star Chevrolet responded

David, We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to our General Manager at (844) 891-7243 at your earliest convenience.

August 01, 2024

Always know I am taken care of when I arrive and work with Mike Farrell. Ive been coming here for three years, and Mike is the best service partner in the biz. More

by NEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Farrel
Aug 02, 2024 -

Lone Star Chevrolet responded

Nez, we really appreciate your positive review! We hope to see you soon!

July 26, 2024

I scheduled my appointment online, and it was so easy! Everything went smoothly for my 7,500 mile service. The Lone Star Chevy service department was clean and the service advisor, Mary, handled everythin More

by kevincmorrison.km
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary
Jul 30, 2024 -

Lone Star Chevrolet responded

Hi Kevin, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

July 15, 2024

We were told that our oil pump needed to be replaced based off of a diagnosis that we brought in from a local O'reilly parts store. We took our vehicle to two other dealerships, who actually put our tru More

by OG
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Dan
Jul 17, 2024 -

Lone Star Chevrolet responded

We regret to hear that your recent experience was anything less than exceptional. We understand you received conflicting information from different dealerships regarding your oil pump, and we apologize for any confusion. Please do not hesitate to reach out if you have any further needs or concerns. We hope to be of business to you in the future.

June 09, 2024

Everyone involved in the process of the me purchasing my vehicle was so nice and very welcoming. I searched all month long and this location was the best. I highly recommend Lone Star. Mark ( salesperson) More

by villarreal130
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Rubio
Jun 12, 2024 -

Lone Star Chevrolet responded

We're happy to hear you had such a positive experience with our team! Thank you for taking the time to let us know how we did. We hope you have a great day!

June 05, 2024

My experience was more than I expected. Crew was fantastic. My past experience at dealerships have been in the past not good. Y’all should be proud of the team. More

by Jdeloney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Branden and MaryAnn
Jun 07, 2024 -

Lone Star Chevrolet responded

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

May 23, 2024

Doug was professional, answered all of my questions, and saw that I was taken care of in a timely manner. More

by JRG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
May 25, 2024 -

Lone Star Chevrolet responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

May 19, 2024

Took care of business in a professional and accommodating way. Well please and satisfied. Good job. More

by Clint Teutsch
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Martin
May 21, 2024 -

Lone Star Chevrolet responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

April 29, 2024

Service Dept does not take time to listen or check vechicle appropriately, have gone repeatedly More

by rlauranorma
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't remember names
May 03, 2024 -

Lone Star Chevrolet responded

We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (844) 891-7243.

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