Lone Star Chevrolet

I wanted a new Equinox and they claimed to have one in San Antonio available the next day. That day passed. Then the following day passed, then Christmas, then another day and then finally, they produce San Antonio available the next day. That day passed. Then the following day passed, then Christmas, then another day and then finally, they produced it but I had to wait while they washed it, although they said to show up at noon. During the waiting game, we got two different stories on when the car would be available (one said Monday, the other said Tuesday) and when I called, on Thurs and Friday of last week, no one would call me back. I will tell all my friends to stay the xxxx out of Lone Star Chevy. More

I had an apointment set up for 8:00 am. I brought my tahoe in because all of the check engine lights were on. They were not friendly at all and called my name saying that my vehicle was ready. They said tahoe in because all of the check engine lights were on. They were not friendly at all and called my name saying that my vehicle was ready. They said the computer needed to be flashed and I paid them over $200. When I finally got in my tahoe to leave at 1:30 pm, all the lights were still on just like before. I told my service advisor(who is an idiot) and he said I would have to wait so they could look at it again, so I just left, I didn't have all day. I grew up in a small town and not used to being treated this way. I wound up bringing it to tegeler Chevy in industry,tx. They fixed it within 30 min for half the price. Lone star Chevy is a joke and will never see me again. More

They broke my glove box and stole $200.00 from the glove box when I left my SUV for repairs. I reported the theft to the manager of the service department and all they agreed to do was fix my glove box. I a box when I left my SUV for repairs. I reported the theft to the manager of the service department and all they agreed to do was fix my glove box. I am out the $200.00. More

Always great service and the waiting area is clean and the coffee is fresh. Service time is quick and efficient. No hassles for the oil and filter change. the coffee is fresh. Service time is quick and efficient. No hassles for the oil and filter change. More

I made an appointment for my first maintenance on my Chevrolet Equinox. My service representative was not there to meet me at the appointed time. After waiting for 5 minutes I finally went to ask for Chevrolet Equinox. My service representative was not there to meet me at the appointed time. After waiting for 5 minutes I finally went to ask for help. My service representative appeared at least 5 minutes late. I brought my car in for an oil change and tire rotation. After waiting an hour and 15 minutes I asked the cashiers to check and see when my car would be ready. They were very helpful. I was told my car was almost finished. My appointment was for 12:30, I drove out of the dealership at 2:00. Making an appointment did not seem to help me get in and out in a timely fashion. I will think twice before I return for another oil change. Jiffy Lube is near my home as well as Express Oil Change. I can be in and out in about 20 minutes. More

As usual I had an awesome experience. This is our 4th vehicle to purchase from Lone Star and we will always purchase our vehicles from Lone Star and Mike Thomasson. vehicle to purchase from Lone Star and we will always purchase our vehicles from Lone Star and Mike Thomasson. More

Having to wait over an hour, with an appointment, to get an oil change is far too long. I would also think tire pressure would have been checked and the hand and fingerprints all over the driver's window wo an oil change is far too long. I would also think tire pressure would have been checked and the hand and fingerprints all over the driver's window would have been cleaned off. A more detailed service report should be provided as I would like to know exactly what kind and weight of oil was used and if a "27 point" inspection was done. I got none of this. The service invoice shows a $129 an hour rate, cryptic charges and "insurance" discounts, shop fees etc. but nothing useful to me. Employees not friendly at all. The cashier had to finish her personal phone call (could tell as I overheard) before waiting on me then had me repeat my name 3 times even though she had called me to the cashier window. Two salesmen came in the waiting area and literally took the table I was sitting at away without saying a single word! Could not believe this! I have been very satisfied with Lone Star in the past and highly recommended them. After this experience my feelings have definately changed. More

Having bought from LS Chev. previously & receiving exceptional customer service I had to return for my next new vehicle! Everyone that I came in contact with was very courteous & friendly in conversat exceptional customer service I had to return for my next new vehicle! Everyone that I came in contact with was very courteous & friendly in conversation...felt like I was the ONLY customer in the building at the time! Got the BEST deal, BEST price, I'm a happy "driver". Happy motoring LSC. More

My recent trip was for an oil change and other than taking a long time (I was made aware that it was a long wait) everything was OK - My previous visit for a "chesk engine" light was not a good expe taking a long time (I was made aware that it was a long wait) everything was OK - My previous visit for a "chesk engine" light was not a good experience - I feel taken advantage of due to the charge - a price comaprison with other dealers for the same work was as much as $185.00 less than I was charged. I revisited the Service Advisor and he did refund a protion of the charge - but still not a good experience More

good service and friendly staff, great location at 290/West Road. Got to love the service department staff - just want to buy them donuts and celebrate their attitude. 290/West Road. Got to love the service department staff - just want to buy them donuts and celebrate their attitude. More