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Lone Star Chevrolet

Houston, TX

4.7
460 Reviews
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18900 Northwest Freeway

Houston, TX

77065

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Showing 460 reviews

August 24, 2017

DISHONEST DOES NOT HONOR DEALS This dealership is the worst. They are rude and he did not give me the deal I was promised. I have it in writing and he still Denys it. Avoid at all More

by MelD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob
August 19, 2017

Avoid Mix the used cars manager at all cost if can! Went there today to turn in my lease. and because I was NOT buying another vehicle, Mix Coco as they call him who's the used car Manager would NOT hel More

by Bamako89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mix the used car manager
June 26, 2017

Friendly and best price I shopped three other dealerships. I told Mirnada exactly what I wanted and what I was willing to pay. She found what I wanted for the best price out More

by Bob0311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mirnada
June 15, 2017

RETURNING BUYERS We are long-time returning buyers of Lone Star Chevrolet. Our sales person, Donavan B. is the best! This is the third Tahoe and the second Silverado More

by Lana King
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donavan, Ricky, Jorge
June 15, 2017

Second Four Hour Oil Change with an Appointment in a Year! For the secon time in just over a year, a routine oil change with an appointment has taken nearly 4 hours. First time the vechilce was parked in the w More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Costas
June 09, 2017

Excellent customer service from Harry Doggett! I went with my wife to look at potential leases or purchases. We were both impressed by the professionalism of the entire sales staff. Harry was espec More

by Happy Client
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Doggett
June 06, 2017

Excellent body work Our new Tahoe had to have the rear bumper guard fixed. The service folks assured us we would not need a new one. They fixed that plus buffed a bad scr More

by Dah123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bedie Sonnier
Jun 08, 2017 -

Lone Star Chevrolet responded

Thanks for this excellent review! We are thrilled our dealership met your high standards. We look forward to working with you again! -Your Lone Star Chevrolet Team

June 05, 2017

Vehicle recall amazing experience! I had a recall for my vehicle and was afraid of staying at the dealership all day with my newborn. That was not the case at all. I went in and about a More

by alondra zapata
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jose
Jun 12, 2017 -

Lone Star Chevrolet responded

Thank you so much for this 5-star review, Alondra!

June 03, 2017

They broke my air conditioner I took my truck in for some recall items and asked them to check a loud noise in the high speed air fan. They tried to return the truck to me with the More

by Brett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith
Jul 21, 2017 -

Lone Star Chevrolet responded

We're sorry to hear about this, Brett. We are not proud of this experience and would like the change to resolve any issues. Please reach out to our General Manager at 281-517-7000 at your earliest convenience. -Your Lone Star Chevrolet Team

June 02, 2017

In With the New, Out with the Old I had a wonderful experience working with Ian Jackson as my sales manager and Ricky Diaz as the finance manager. Mr. "Elvis Presley" was an added bon More

by TrevorMartin2017
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Ian Jackson, Ricky Diaz, "Elvis Presley"
Jul 21, 2017 -

Lone Star Chevrolet responded

Thank you so much for this excellent review, Trevor! We are thrilled to provide this sort of experience to you. We can't wait to work with you again! -Your Lone Star Chevrolet Team

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