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Lone Star Chevrolet
Houston, TX
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DISHONEST DOES NOT HONOR DEALS This dealership is the worst. They are rude and he did not give me the deal I was promised. I have it in writing and he still Denys it. Avoid at all This dealership is the worst. They are rude and he did not give me the deal I was promised. I have it in writing and he still Denys it. Avoid at all costs More
Avoid Mix the used cars manager at all cost if can! Went there today to turn in my lease. and because I was NOT buying another vehicle, Mix Coco as they call him who's the used car Manager would NOT hel Went there today to turn in my lease. and because I was NOT buying another vehicle, Mix Coco as they call him who's the used car Manager would NOT help me. And he keep coming up with all different excuses of why. I called GM while I was there and even they couldn't believe his act. Avoid this guy at all cost if you can! More
Friendly and best price I shopped three other dealerships. I told Mirnada exactly what I wanted and what I was willing to pay. She found what I wanted for the best price out I shopped three other dealerships. I told Mirnada exactly what I wanted and what I was willing to pay. She found what I wanted for the best price out of several dealers. I had not been to the dealership before I came in to pay and pick up truck. Great service friendly staff and no games. I highly recommend lone star Chevy More
RETURNING BUYERS We are long-time returning buyers of Lone Star Chevrolet. Our sales person, Donavan B. is the best! This is the third Tahoe and the second Silverado We are long-time returning buyers of Lone Star Chevrolet. Our sales person, Donavan B. is the best! This is the third Tahoe and the second Silverado we have owned from Lone Star. We have always experienced "the best" in customer service in buying the vehicles, as well as having them serviced. We had a couple of recalls on our trucks, and Lone Star took care of everything, gave us a loaner vehicle, and no other problems. Since our business is a locally owned florist, it is important to have a dependable SUV for event deliveries and the Tahoe fits our every need. Both of us are firm GM committed buyers -- and definitely American made. We will always return to Lone Star. Thanks to all of you at the dealership. More
Second Four Hour Oil Change with an Appointment in a Year! For the secon time in just over a year, a routine oil change with an appointment has taken nearly 4 hours. First time the vechilce was parked in the w For the secon time in just over a year, a routine oil change with an appointment has taken nearly 4 hours. First time the vechilce was parked in the wrong service bay. Second time vehicle was put in the non appointments line. The Customer Service Desk seemed indifferent when we inquired as to why it was taking so long. We had to get the salesman who sold us the vehicle to get some attention to the matter. We have been assured the problems have been fixed. Time will tell as they gave us a couple of free complimentary oil changes. More
Excellent customer service from Harry Doggett! I went with my wife to look at potential leases or purchases. We were both impressed by the professionalism of the entire sales staff. Harry was espec I went with my wife to look at potential leases or purchases. We were both impressed by the professionalism of the entire sales staff. Harry was especially helpful but never pushy in discussing our needs and what would be the right fit. He not only found the right vehicle for us, but helped to bring the price to an affordable level that met our budget. I highly recommend him and the Chevrolet staff that assisted us. More
Excellent body work Our new Tahoe had to have the rear bumper guard fixed. The service folks assured us we would not need a new one. They fixed that plus buffed a bad scr Our new Tahoe had to have the rear bumper guard fixed. The service folks assured us we would not need a new one. They fixed that plus buffed a bad scratch out our front fender. The Tahoe once again looks brand new! Excellent job! Staff was excellent as well. Bedie was an absolute pleasure to work with. Thank you!!! More
Vehicle recall amazing experience! I had a recall for my vehicle and was afraid of staying at the dealership all day with my newborn. That was not the case at all. I went in and about a I had a recall for my vehicle and was afraid of staying at the dealership all day with my newborn. That was not the case at all. I went in and about an hour later my vehicle was done and good as new. Over all my experience was great and I highly recommend Lone Star Chevrolet because they have amazing service and staff. More
They broke my air conditioner I took my truck in for some recall items and asked them to check a loud noise in the high speed air fan. They tried to return the truck to me with the I took my truck in for some recall items and asked them to check a loud noise in the high speed air fan. They tried to return the truck to me with the air conditioner broken. They did not fix the fan and did not tell me that the air conditioner was not working. When I discovered I had no air conditioner (while still in the exit line) they tried to claim that it was nothing that they did. They then wanted to charge me $1,300.00 dollars to fix the condenser. I refused and they finally said they would repair it at no charge. To date I still do not have my truck. It has been three weeks. More
In With the New, Out with the Old I had a wonderful experience working with Ian Jackson as my sales manager and Ricky Diaz as the finance manager. Mr. "Elvis Presley" was an added bon I had a wonderful experience working with Ian Jackson as my sales manager and Ricky Diaz as the finance manager. Mr. "Elvis Presley" was an added bonus. I went to have my tire repaired, but was offered the opportunity to purchase a 2017 Malibu. I was given a wonderful deal on my car. Ian worked patiently with me and showed considerable concern about my car buying experience. This is my second car purchased at Lone Star, and will definitely return as long as this team is here! More