Lone Star Chevrolet

Worst service department ever! We bought a certified pre owned truck. The roof started leaking immediately. Brought it back to service department, we were told it would be priority to get it fixed. At this owned truck. The roof started leaking immediately. Brought it back to service department, we were told it would be priority to get it fixed. At this time the truck has been there for 1 week at they haven’t touched it yet. I am making payments on a truck that I don’t even have possession of. More

Work with Robert Jones This review is for Robert Jones thank you for making my trip from Cali to Texas buying experience a great one! I don't like going into dealerships be This review is for Robert Jones thank you for making my trip from Cali to Texas buying experience a great one! I don't like going into dealerships because of the games that are generally played by the dealerships. I worked with Robert Jones, told him what type of truck I was searching for and he made it happen. When I was ready to find out my options Robert, provided the necessary comparable information I was searching. No hassle, no playing of games but straight business and we closed the deal in less than 45 minutes. More

Customer Service is the worst! Purchasing a used car. Our bank will give us a much better interest rate so we were going with them. They had already run our credit which 800+. Our Purchasing a used car. Our bank will give us a much better interest rate so we were going with them. They had already run our credit which 800+. Our bank called them and told them we were pre-approved also, but would take a couple of days for the check to get to them. We we putting $6k down. They would not hold the truck with our $6k and pre'approval from our bank. They INSISTED we finance through them!! This is a bad way treat customers. Rest assured if I was buying a new car I would be going somewhere else! More

Best Service Writer Mark K! Mark makes life so much easier and is so knowledgeable about my vehicle. I feel very comfortable bringing my truck to him. I don’t trust a lot of d Mark makes life so much easier and is so knowledgeable about my vehicle. I feel very comfortable bringing my truck to him. I don’t trust a lot of dealerships especially the service departments, but this one is by far the best! More

Subpar service I called ahead of time to make sure the wait wasn’t long. I showed up and there was only one person in front of me In line but they had already been h I called ahead of time to make sure the wait wasn’t long. I showed up and there was only one person in front of me In line but they had already been helped. I had my dad come and pick me up and we had to wait about 20 to 30 minutes just to be checked in. There were eight people standing there (including service reps) just standing there talking and no one would help me. A service rep, I believe his name is James, checked me in and asked me why I was there that day and I told him that I needed an oil change I wanted to possibly get new windshield wipers, get some air in my tires and to take a look at my coolant levels because they were a little low. I noticed a couple of days later that my car was still low on coolant and I had to go to the gas station before work at six in the morning to get coolant. I paid $75 for an oil Change and new windshield wipers, When I could’ve done the job myself for half the price. Not to mention that I had to pay $15 at a gas station for coolant which made me late to work. I paid a higher price for better customer service and I was extremely disappointed. I get better service at Firestone or autozone. I have purchased two cars at your location and I have never been serviced so poorly before. Perhaps it was all done no rush since I dropped my car off at noon, but I called before hand to make sure it was OK. I called and spoke to James today and he stated he will ask around and see what happened. I drove about an hour to come drop off my car for service last time. How about you refund me for the crappy service? I’ve been a loyal customer for 8 years now and your service has unimproved. More

Horrible salesmen I bought a new Chevy equinox and had a beyond horrible experience. He didn’t give me the trade value I was promised, didn’t give me the warranty I as I bought a new Chevy equinox and had a beyond horrible experience. He didn’t give me the trade value I was promised, didn’t give me the warranty I asked for, and didn’t give me the price on the car we agreed on. What we agreed to verbally was not what was printed on the invoice/paperwork. It took him over 5 hours to do the paperwork and financing because he did it for the wrong car then had to redo it. After getting home and realizing what happened he turned disrespectful and rude. Making comments like “you can’t have your cake and eat it too”. “ it’s not my fault you didn’t read the fine print”. Refusing to take the car back after I had driven it maybe 10 miles. I tried contacting the sales manager, general manager and other sales men to help me and NONE of them returned my emails or calls. I would not recommend this dealership to my worst enemy they are con artists. Just check their yelp reviews they have 1-2 stars out of 5. Worst dealership I have ever seen. More

The best dealership in texas Thank you so much for the wonderful welcome and for the wonderful service. We could not of ask for any better then the service we got from RPM. He we Thank you so much for the wonderful welcome and for the wonderful service. We could not of ask for any better then the service we got from RPM. He went way out of his way .this was the four vechile we have bought from lone star Chevy and will not go anywhere else. We are loving are new Chevy traverse More

My Hugh Country Johnny and Ian gave me a great deal on a 2019 High Country. Very easy to work with and absolutely no high sales pressure. My trade in was only 8 mon Johnny and Ian gave me a great deal on a 2019 High Country. Very easy to work with and absolutely no high sales pressure. My trade in was only 8 months old, but the 2019 had enough changes that I had to have it. Now I’m thinking about the next having a 6.2, hope I can wait longer this time. More