Lone Star Chevrolet

The service department was very helpful in scheduling the service and very prompt in getting the service required performed. service and very prompt in getting the service required performed. More

They helped us out, we had a great experience. 5th car we brought from them 5th car we brought from them More

My 2019 Chevrolet Silverado broke down out of town and was initially diagnosed by repair shop as fuel pump which is back ordered 1-4 months. Called Lone Star several times and spoke with someone asking fo was initially diagnosed by repair shop as fuel pump which is back ordered 1-4 months. Called Lone Star several times and spoke with someone asking for a call back to assist with repair and getting my vehicle over there. Never received a call back, then I emailed the General Manager and never received a response back from him so after a weeks time and truck sitting 6 hours away I stopped in to speak with service department. Was initially told by service rep that truck is out of warranty and if its fuel pump I am basically SOL. I asked to speak with a manager and complained that I could'nt get a call back, GM never responded and I was stuck with 2019 Silverado I bought from them that was broken and 6 hours away and best they could do is say sorry ???? The service manager offered to speak to the shop where it was and opened a ticket so that if I could get my truck there they would diagnose and take it from there on the repairs. Ultimately I was able to get my truck over to Lone Star and they had it diagnosed and fixed within a few days and back end of service was great from my service advisor (Doug) and shop foreman (Brian). I would say though not be called back after multiple calls to service department and speaking with operator, and not a single response from GM when I asked for help left a very bad taste. More

I arrived, on time, for an 8:00 am appointment for an oil change and tire rotation. I informed then that I would be waiting there for the vehicle. I did not leave the facility. It took them three hours to change and tire rotation. I informed then that I would be waiting there for the vehicle. I did not leave the facility. It took them three hours to complete an oil change and tire rotation. At no time did anyone approach me to explain or apologize for the long time it was taking them to complete the service, I approached them, after two hours to inquire what was taking so long and the service agent showed us our truck was on the lift. no explanation or apology for it taking so long. POOR SERVICE More

Always courteous and professional. Kept us updated on repairs needed, cost and progress. Handled the warranty applicable to the repairs. Kept us updated on repairs needed, cost and progress. Handled the warranty applicable to the repairs. More

I have always used Lonestar Chevrolet for all my maintenance needs. They never disappoint. Great staff. maintenance needs. They never disappoint. Great staff. More

Be wary of any deal or agreement you don't have specifically in writing with this dealership. I ordered a new Corvette from this dealership in 2019 and picked it up in 2020. When I was placing the specifically in writing with this dealership. I ordered a new Corvette from this dealership in 2019 and picked it up in 2020. When I was placing the order, we agreed that I would be able to order one of the new 2023 Z06 when they were available and would trade my 2020 Corvette in at that time. A year later, when I picked my car up, this was still the agreement and understanding. I spoke with the sales people, including the sales manager, several times after picking up my car about this, and ensured that I did indeed have my place reserved to order the new Z06. In 2022, when it was almost time for the pre-orders of the 2023 Z06 to start, they changed their tune and told me that they would not be accepting any pre-orders for Z06. In a separate conversation I had with the sales manager, he said that it was his understanding that the General Manager, Johnnie Smith, had decided that they would be purchasing any allotment of Z06 they got as showroom cars so they can turn around and sell them for significant markup/profit over MSRP. This dealership clearly values its profits far more than satisfied customers. I would look elsewhere if you're looking for a dealership that has your best interest and satisfaction in mind. Since I already had an agreement with them to pre-order my Z06, I didn't try to secure similar agreements with any other dealerships and now I've missed the opportunity to order this unique car, probably forever. More

After going through the process of making a deal and many conversations back and forth about a vehicle via email and text, we thought we had it figured out. Salesman was very pleasant but then told us that t conversations back and forth about a vehicle via email and text, we thought we had it figured out. Salesman was very pleasant but then told us that the manager didn’t want to sell us a vehicle because we were from Florida. We don’t know why. The manager wanted us to track him down to talk to him but we aren’t going to track him down to try to buy a vehicle. Absolutely ridiculous and unheard of by us that a dealership not sell because to customers because they are out of state. More

Gabriel was excellent everything was awesome great people and staff I really enjoy my purchase and staff I really enjoy my purchase More

John was friendly and a pleasure to work with, my vehicle appointment was attended to on time. appointment was attended to on time. More