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Lone Star Cadillac

Garland, TX

2.5
252 Reviews
Massey Cadillac Dallas invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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11675 Lyndon B Johnson Fwy

Garland, TX

75041

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Showing 252 reviews

October 05, 2018

Service I went in because one of my lights turned on and I was scheduled within the next hour. Then I was given a loner car because it was going to take longe More

by Azenath83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Hardwick
October 05, 2018

New Name - Same Bad Service You would think after spending over $70k dollars at a dealership that you would at least be treated average. Not the case here...the service techs hav More

by Disappointed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2018 -

Lone Star Cadillac responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Your feedback helps us improve, so thank you for taking the time to let us know.

September 21, 2018

A one! Friendly, knowledgeable, and efficient. They always go the extra mile! My salesman, Richard Wells’s is so helpful and knows his business! I will be a More

by No
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 19, 2018

Friendly first, the service staff was attentive and welcoming. As an older woman it’s comforting to have service place to be professional.Job well done. More

by Sickler2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I’m not sure of his name .
September 17, 2018

Best I've experienced in Cadillac service I was very surprised when my Cadillac was disabled. The nearest location was Massey-Garland on 635 & Jupiter. They waited for me and had a loaner vehi More

by Ms CB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth at cashier desk. Very nice and polite
September 09, 2018

Excellent service Nothing beats a new model loaner vehicle when yours is in for service. That perk, along with their transparency about pricing and necessity of service More

by JKM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George
September 08, 2018

Fast and easy I dropped my car off for service while I was buying a new Cadillac. George got my car right in and kept me posted on the progress. Brian was awesome More

by angielhardwick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Hardwick, Brian Ward
September 02, 2018

Who would of thought we were Cadillac people Thank you for showing us why a Cadillac is the car for us. Brian’s knowledge of all the technology that makes this car stand out above others is what More

by TexasTrue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Ward
August 15, 2018

Warranty service Had a engine problem.fluids leaking, called Michael, who gave us great service and took care of the problem right away, was a great experience for us, More

by Hoss Dunn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2018

Great services Great dealership, great service department. Special thank to Michael Davis for wonderful support as always . He is the best adviser I know. Regards, More

by TT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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