Lombard Toyota

Received a competitive internet quote for a 2008 FJ Cruiser. Once I arrived the "numbers" game began. Damian (typical shady salesperson) kept on throwing number after number. I got frustrated and wa Cruiser. Once I arrived the "numbers" game began. Damian (typical shady salesperson) kept on throwing number after number. I got frustrated and walked away. With desperation settling in, he actually followed ME through the parking lot, to my car, and was discussing the deal as I sat in my car with the window up (no joke)! I actually thought he was going to stand behind the car and not let me go. The next day I called to talk to the Manager (Tom). It was a waste of time and went on deaf ears... TO ALL, IF SALESPERSON FOLLOWS YOU THROUGH THE PARKING LOT, TRIES TO DISCUSS NUMBERS AS YOU ACTUALLY START DRIVING AWAY...RUN!!! More

We purchased two vehicles from Lombard. A 2007 Matrix and a 2007 FJ Cruiser. The sales people were very professional and not overly aggressive. We felt we received a good deal since we had price shopped both a 2007 FJ Cruiser. The sales people were very professional and not overly aggressive. We felt we received a good deal since we had price shopped both these vehicles at other dealerships. The finance person was very friendly and recommended and extended warranty. We had him explain the benefits and options. Since we were going to keep our vehicles for a long time, it seemed like a good idea to take the policy. So far we have not had to use the coverage, but we feel comfortable that we have that assurance if we need it. Our service visits have been mainly maintenance needs. The people are always friendly and helpful with any questions my wife or I have about how to use certain accessories, or just about what is normal mpg's on these vehicles. We recommended this dealer to everyone. We live in another town that has a Toyota dealership, but we will drive a little farther just to go to Lombard. We were recommended there by a friend, and will continue to go as long as we own Toyota's. (Keep the coupons coming) More

I purchaed a new 2004 Camry in March of that year. In December and seven more times since, I had to take the car back because the sun roof was not closing properly. Each time I was blamed for the proble December and seven more times since, I had to take the car back because the sun roof was not closing properly. Each time I was blamed for the problems. Finally they brought in a special field tech who was going to fixed it once and for all; however, several months later the problem reoccurred. I told Chuck that I understand there is something wrong with the tracking device on my sun roof and that I would have to bring it back every 7-9 months to have it realligned. All I'm asking is that once my warranty expires, that I would not have to pay for the repairs since they started the first year I owned the car. He refused to put a note in my file to guarantee that. He also said that I should be doing things to prevent it. All I do is open and close the roof when I want to use it. The last time I took the car in to repair the problem it was not repaired correctly and my sun roof still doesn't close properly. The service tech told me I just have to play with it! I did not pay $900 for an accessory to not work properly. I've made numerous calls to the service department and the Toyota Customer Service 800 number and I still have not received a resolution to my problem. I am so disgusted with not only this Toyota dealship, but with Toyota in general. I'm going back to buying American cars! More

This was the most uncomfortable car buying experience I ever had. Their friendliness is as phony as a three dollar bill. The initial trade-in amount on my car was an insult. I conveyed that to the salesman ever had. Their friendliness is as phony as a three dollar bill. The initial trade-in amount on my car was an insult. I conveyed that to the salesman (something out of the Sopranos), and he finally got to be reasonable after I started walking. I realize this is the standard procedure, but it took a long time to get there. After getting somewhat of a reasonable deal on a Prius (they were the only dealer out of 20 I called that had one) I asked the sales man to throw in a few cheap extras worth $100 or so, i had to fight to get those even though the dealer cost would have been small. Then 4 weeks later, we noticed the hatchback cover was missing. After talking to the salesman, he said he could get me the cover at cost for $300. It should have been on the car in the first place, but all I got was "it's too late now". If you want a good Toyota dealer, go to Grossinger. My experience there was wonderful. More

if you are female DO NOT go to this dealership. Steve, the salesman, was very nice. but when i didnt buy right away he called in a supevisor to persuade me to buy. when that did'nt work the sales manager the salesman, was very nice. but when i didnt buy right away he called in a supevisor to persuade me to buy. when that did'nt work the sales manager showed uyp to high pressure me. i asked for my keys back for my car at least three times and was ignored. when i said "GIVE. ME. MY. KEYS. BACK" he had the audacity to tell me to lower my voice. I assurd him and can assure anyone reading this that i will NEVER buy anything from Lombard Toyota and will never take a car there for service ever again. More

I just needed a part and they responded quickly and even I just needed a part and they responded quickly and even double checked before ordering it so I knew it would be right. Plus it came within 10 hours I just needed a part and they responded quickly and even double checked before ordering it so I knew it would be right. Plus it came within 10 hours of them ordering it so I got the part fast, relativley cheap and everyone was friendly. This is only written about the Parts department though because, I didn't deal with any other employees. More

I had the worst experience dealing with thios dealership. Here is the reasons that I rate this dealer so low in the rating scales. 3000 miles ago, my girlfriend and I purchased a used CERTIFIED Toyota Colla Here is the reasons that I rate this dealer so low in the rating scales. 3000 miles ago, my girlfriend and I purchased a used CERTIFIED Toyota Colla from this dealership. The salesman, Harvey, was really nice so we decided to purchase the car. The promised to do extra work on the car before they gave it too us such as fix a one inch deep dent in the door for example. Well we scheduled an appointemtn and a few DAYS later we got the car finally with THE DENT IN THE DOOR SIMPLY BEING SPRAY PAINTED OVER!!!!! The car looked terrible so we complained and rescheduled to get it done right. Note my sarcasim when I say all this scheduling and rescheduling is no problem since we dont have careers and lives to look after! Well, it did get fixed after several major inconviences and that was that issue. Well, now that we have had the car 3000 miles, there is a substantial rattle coming from one of the tires. We immediately took the car back and scheduled to get the problem fixed. We dealth with Jeff - nice guy but that didnt help. We got the car back 7 hours later for a job that we were told would take 2 hours max. The said that they had to replace the front wheel bearing and it would have cost us $900 but thankfully the warrenty picked that up. So we were happy but no sooner had we driven home we noticed the rattling noise COMING FROM ALL 4 TIRES NOW!! We rescheduled an appointment and 8 hours after they had our car, their conclusion was that my girlfriend "went offroading" and bent all 4 wheel rims and nothing could be done by them except we would have to buy 4 new wheel rims, which would not be covered by the warrenty since it was her fault. This was one of the most upsetting comments, to know that the car has new gone out of the city and she is a sweet and hard working 24 year old girl. But I have calmed down and understand that there is little I can do against a large dealership like this except tell my horror story and hope others dont fall into the trap that we did. More

I would never go back to this dealership. I bought a used 1999 Camry from there and it had a broken CD left in the car. I was never able to get the entire CD out so I had to buy a new head unit for my used 1999 Camry from there and it had a broken CD left in the car. I was never able to get the entire CD out so I had to buy a new head unit for my sound system. Of course the salesman (Ed) never told me anything about it. Next we decided to buy my sister's used 2001 Camry there and when we go to finally purchase the car the salesman told my mom that she had to purchase some undercoating service or something. My mom said that she did not want it but the salesman just responded with, "We do it to all of our cars." We also got my mom's Highlander from this place. She wanted a blue one but the salseman pestered her until she went for a silver one because they had that in stock. Then there's the service department. I took my 99 Camry in there and less than two hours later they called me back and said that I had a spun rod bearing and needed a new engine. For those who don't know a spun rod bearing usually comes with a loud knocking sound, but my car just had a fluttering sound coming from the engine. Since they only had my car for two hours it leads me to believe that they didn't even drop the oil pan to look at the engine, let alone tear it open to look at the rod bearings. Please, do not go to this dealership unless you absoloutley have to. My family got horrible service on all three cars we got from there, and the mechanical problems we had were very recent so it doesn't look like this place is going to change anytime soon. It's been a horrible experience all around. More

Rude and unprofessoinal. After purchase I called because I thought I didnt receive the Hitch piece. Rufus the sales guy was uncooperative. Had a bad attitude. Saying its 2 mo down the road and I had lost it I thought I didnt receive the Hitch piece. Rufus the sales guy was uncooperative. Had a bad attitude. Saying its 2 mo down the road and I had lost it. Nothing he could do. He then said " let me look around and see if one is laying around here" real sarcastic. He didnt even ask if I wanted to purchase a new one. said he would talk to his manager and call me back. I gave him my cell # and the coward then called my home # and left me a message that he couldnt do anything for me. I called the mgr and he said he never heard of my problem. The sales guy is a great guy.... no apoligies for anything. Will never go back there again. Place sucks.... More