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Lombard Toyota
Lombard, IL
566 Reviews
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April 15, 2010
Save yourself the time and the respect you deserve and don't even bother with these xxxxxxxx. I am fresh off of the worst car dealership experience that I could possibly imagine. After being quoted a don't even bother with these xxxxxxxx. I am fresh off of the worst car dealership experience that I could possibly imagine. After being quoted a price via email by their "internet sales associate" Ashley Soehlke, I shopped the price around and found that only one dealer could even match it. Good start. After calling the other dealer and confirming that the price he quoted me was his lowest out-the-door price, I returned to Ashley and asked her to throw in a remote start, promising I'd be in that afternoon to purchase the car if she could throw that one last piece in. She obliged, at which point I sent her an email to confirm EVERY DETAIL as well as the final, out-the-door price with all discounts included. When I arrived at Lombard Toyota, everything went south. First, they would not talk price with me until they ran a credit check (this is a red flag-- don't let them bully you into getting a credit check if you don't even know if you're buying from them yet). I agreed, however, because based on the quote that I had, I was getting a great deal. I provided my salesman, Igor, with a printout of the email conversation chain between Ashley and I, politely reminding him that I was expecting to pay the exact price listed in her final email and not a penny more. He returned to tell me that there's no way they could possibly get me that price and that they must have miscalculated and added an extra $1000 discount that I wasn't eligible for. I am a recent college graduate and Toyota is currently offering two deals that apply to me: First deal: 0% financing OR $1000 manufacturer rebate on a new car. Second deal: $1000 rebate for recent college graduates I specified in my emails to Ashley the exact model, options, etc. that I wanted. I also made it explicitly clear that I would take the 0% financing and NOT the $1000 manufacturer rebate. I also told her to ensure that she does not include that $1000 in her quote to me. I also explained how I was eligible for the "recent college graduate" rebate, and I asked her for her final, OUT THE DOOR PRICE including that rebate. This is what I came to the dealership armed with, ready to purchase the car. Long story short (too late), after explaining all of this to Igor and showing him written proof, he returned with another salesman, Gary, who tried to convince me that they couldn't possibly give me that price and that I-- I, the one who asked at least three times in our emails for confirmation-- was the one mistaken, and they were offering me a fantastic deal. But, he said, if I wanted 0% financing, I had to pay a thousand dollars more for the car. I called Elmhurst Toyota with Igor and Gary sitting and listening to the conversation to ask Rob Smithburg if he was willing to match Lombard Toyota's quoted out-the-door price, WITH 0% financing included. Rob said yes. On the way out of Lombard Toyota, I asked Igor what their bottom-line, out-the-door price was. He gave me the $1000 more expensive quote. I then asked him if at least he would throw in the remote start that Ashley promised me via email, and Igor said he'd have to check on that, at which point I just left. I drove down Butterfield to Rt. 83 and over to Elmhurst Toyota on Lake Street, where Rob kindly laid everything out for me on paper and delivered on the exact deal he had promised me. Lesson learned: Lombard Toyota tries the bait-and-switch that salesmen from the fifties relied on to woo customers. In 2010, they lost my sale. I would recommend getting your left arm cut off before I would recommend even so much as wasting a phone call to Lombard Toyota. More
by cubswinfllclssic
Employees Worked With
Igor, Gary, Ashley Soehlke
April 11, 2010
We just purchased a 2011 Sienna at Lombard Toyota. Carlos Santeliz was our salesperson. He is very likable and I was so relieved we landed with someone like him. He made our purchase stress free, wa Carlos Santeliz was our salesperson. He is very likable and I was so relieved we landed with someone like him. He made our purchase stress free, was easy to like, and went out of his way to get us exactly what we wanted. I would refer him to any of my friends or family when they are in need of a new car. More
by laniekep
Employees Worked With
Carlos Santeliz
April 07, 2010
I highly recommend Lombard Toyota to anyone looking to buy a new or used Toyota. I bought a 2010 Corolla in November from Bob and had such a great experience that I recommended Bob and the dealership to m buy a new or used Toyota. I bought a 2010 Corolla in November from Bob and had such a great experience that I recommended Bob and the dealership to my boyfriend when he was looking to buy a new car. Bob is very easy to work with and goes out of his way to get you the car you want at the price you want to pay. He is not pushy at all and spends as much time with his customers as they need. After going to other dealerships (even another Toyota dealership in a different town), I can tell that Lombard Toyota offers the highest quality customer service. I even got a $100 service credit for referring my boyfriend! More
by laura85
Employees Worked With
Bob Polanek
April 04, 2010
I highly recommend this dealership. The prices are very competitive, and the atmosphere is clean, friendly, and welcoming. Also, you get all the free car washes you want! Bob is a great salesman and really competitive, and the atmosphere is clean, friendly, and welcoming. Also, you get all the free car washes you want! Bob is a great salesman and really never applied pressure to buy a car at any time. More
by mland
Employees Worked With
Bob Polanick
March 28, 2010
Tony was very patient with us while we performed multiple test drives of different vehicles. He did not put any pressure on us to buy any type or model of vehicle and was very helpful in answering any and a test drives of different vehicles. He did not put any pressure on us to buy any type or model of vehicle and was very helpful in answering any and all questions, even repeat questions, we had for each model. We were not expecting to pick up the vehicle we purchased the day we decided to buy but Tony made sure we were able to drive it home that night. He was a very good "go between" us and the sales manager as we hammered out the details of the deal. My experience at the Lombard Toyota dealer was more pleasant than expected and the deal was to our satisfaction, if just barely. Many kudos should go to Tony as it was a very busy day for them and he spend a lot of time with us that he could have spent with other customers. Thank you very much Tony! More
by RandRFoster
Employees Worked With
Tony Marr
March 24, 2010
I came into the dealer with a specific car and color in mind. Everyone was extremely friendly in helping me find exactly what I needed. They also worked with me on my specific budget. The specific locat mind. Everyone was extremely friendly in helping me find exactly what I needed. They also worked with me on my specific budget. The specific location did not have the car in the color I wanted, but they found one for me somehwere else and had it there the very next morning. This was the first time I had ever purchased a car and they made me feel very comfortable. Everyone was very friendly and made me feel like I cam to exactly the right place. I worked with a few different people, but mainly Bill and Igor. They were both extremely professional and outgoing. Igor was very nice and shared my excitement when I first saw the car! I would highly recommend this dealer. More
by scfranz2
Employees Worked With
Igor, Bill
March 23, 2010
We walked in with a sales ad we received in the mail that said it might be possible to trade in our 2009 Toyota Corolla for a 2010 and a lower monthly payment. Our interest was peaked and thought we would s said it might be possible to trade in our 2009 Toyota Corolla for a 2010 and a lower monthly payment. Our interest was peaked and thought we would see if it was truthful advertising. It was and we did not feel uncomfortable telling them what we were willing to pay and what we expected. They were very nice and accomodating. We left with a 2010 Toyota Corolla and a slightly smaller monthly payment. They delivered what they promised. Because they were courteous and willing to work with us so we could leave with a new car in our budget range I recommend them. They are not pushy and patronizing but patient and helpful. More
by pojo
Employees Worked With
Carlos Sanches and Todd
March 22, 2010
From the beginning of our correspondence, the employees at Lombard Toyota were enthusiastic, friendly, and courteous. Their main goal was finding me the car that I wanted, while making sure that my overall at Lombard Toyota were enthusiastic, friendly, and courteous. Their main goal was finding me the car that I wanted, while making sure that my overall experience was pleasant and efficient. I would highly recommend this dealer to anyone who is looking to purchase a car. More
by musicmn716
Employees Worked With
Igor, Amy
March 15, 2010
We went to Lombard Toyota after I found a used Sequoia on the internet. Carlos helped us trade in our car and purchase the Sequoia. He knew about the car and it's previous history. I felt very comfortable the internet. Carlos helped us trade in our car and purchase the Sequoia. He knew about the car and it's previous history. I felt very comfortable purchasing a car from him and the dealership. We had a lot of questions about products to be installed after the purchase and he got us the answers we needed. We were able to drive the car out of the dealership the same day. The car was in great condition. Hardly able to tell it was used. Carlos is one of the best salesmen we have ever worked with. He is a class act. I would highly recommend you request him if you are interested in purchasing a car. More
by jchambers
Employees Worked With
Carlos
March 05, 2010
Carlos was knowledgeable of the car I was interested in as well as warranties, Financing, services and accessories. This was my 5th purchase of a new vehicle and the most pleasant. A fair price was negotia as well as warranties, Financing, services and accessories. This was my 5th purchase of a new vehicle and the most pleasant. A fair price was negotiated quickly. The car was ready when promised and the paperwork handled quickly so this wasn't an all day task. I would definitely buy here again and reccomend to others. More
by msebear59
Employees Worked With
Carlos Santeliz
