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Lombard Toyota
Lombard, IL
569 Reviews
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Showing 569 reviews
May 11, 2010
Bob Polanek was absolutely the best salesman I could have asked for. I was very nervous about getting the car I wanted. He worked with me very patiently, and made sure I was able to leave with the car I wan asked for. I was very nervous about getting the car I wanted. He worked with me very patiently, and made sure I was able to leave with the car I wanted, and at a great deal. I dont think their was a single thing I didnt know about the car when I left. Bob knew every feature and made sure I left comfortable driving my new car. I wish every dealership was filled with more Bob Polanek's. I will reccomend this dealership and Mr.Polanek to anyone I know in the market of purchasing a new car More
by dankacheese
Employees Worked With
Bob Polanek
April 21, 2010
Mr. Pop was very competent, professional and knowledgeable regarding the workings of the Sienna we eventually purchased. Everyone at the dealership was extremely friendly and helpful. We do knowledgeable regarding the workings of the Sienna we eventually purchased. Everyone at the dealership was extremely friendly and helpful. We do, however, HATE the process of buying a car - regardless of dealer. More
by KDoles
Employees Worked With
Paul Pop
April 17, 2010
We purchased a 2011 Sienna. Our overall sales process lasted almost 1 full week consisting of an initial visit, several follow up communications, and a final sale. The sales person was very responsive t lasted almost 1 full week consisting of an initial visit, several follow up communications, and a final sale. The sales person was very responsive to our numerous requests, worked on his day off to get the deal moving forward, and even chased our 5 year old around the dealership to give my wife and I a chance to talk. There were a few speed bumps in the process(as there are with any purchase), but the were handled promptly and fairly. We landed on a fair price with minimal hassle. At no point did we feel pressured or forced into a corner. Throughout the process the dealership appeared to want to earn our business and has done so. More
by yomuhr
Employees Worked With
Shannon Mandeldove
April 15, 2010
Save yourself the time and the respect you deserve and don't even bother with these xxxxxxxx. I am fresh off of the worst car dealership experience that I could possibly imagine. After being quoted a don't even bother with these xxxxxxxx. I am fresh off of the worst car dealership experience that I could possibly imagine. After being quoted a price via email by their "internet sales associate" Ashley Soehlke, I shopped the price around and found that only one dealer could even match it. Good start. After calling the other dealer and confirming that the price he quoted me was his lowest out-the-door price, I returned to Ashley and asked her to throw in a remote start, promising I'd be in that afternoon to purchase the car if she could throw that one last piece in. She obliged, at which point I sent her an email to confirm EVERY DETAIL as well as the final, out-the-door price with all discounts included. When I arrived at Lombard Toyota, everything went south. First, they would not talk price with me until they ran a credit check (this is a red flag-- don't let them bully you into getting a credit check if you don't even know if you're buying from them yet). I agreed, however, because based on the quote that I had, I was getting a great deal. I provided my salesman, Igor, with a printout of the email conversation chain between Ashley and I, politely reminding him that I was expecting to pay the exact price listed in her final email and not a penny more. He returned to tell me that there's no way they could possibly get me that price and that they must have miscalculated and added an extra $1000 discount that I wasn't eligible for. I am a recent college graduate and Toyota is currently offering two deals that apply to me: First deal: 0% financing OR $1000 manufacturer rebate on a new car. Second deal: $1000 rebate for recent college graduates I specified in my emails to Ashley the exact model, options, etc. that I wanted. I also made it explicitly clear that I would take the 0% financing and NOT the $1000 manufacturer rebate. I also told her to ensure that she does not include that $1000 in her quote to me. I also explained how I was eligible for the "recent college graduate" rebate, and I asked her for her final, OUT THE DOOR PRICE including that rebate. This is what I came to the dealership armed with, ready to purchase the car. Long story short (too late), after explaining all of this to Igor and showing him written proof, he returned with another salesman, Gary, who tried to convince me that they couldn't possibly give me that price and that I-- I, the one who asked at least three times in our emails for confirmation-- was the one mistaken, and they were offering me a fantastic deal. But, he said, if I wanted 0% financing, I had to pay a thousand dollars more for the car. I called Elmhurst Toyota with Igor and Gary sitting and listening to the conversation to ask Rob Smithburg if he was willing to match Lombard Toyota's quoted out-the-door price, WITH 0% financing included. Rob said yes. On the way out of Lombard Toyota, I asked Igor what their bottom-line, out-the-door price was. He gave me the $1000 more expensive quote. I then asked him if at least he would throw in the remote start that Ashley promised me via email, and Igor said he'd have to check on that, at which point I just left. I drove down Butterfield to Rt. 83 and over to Elmhurst Toyota on Lake Street, where Rob kindly laid everything out for me on paper and delivered on the exact deal he had promised me. Lesson learned: Lombard Toyota tries the bait-and-switch that salesmen from the fifties relied on to woo customers. In 2010, they lost my sale. I would recommend getting your left arm cut off before I would recommend even so much as wasting a phone call to Lombard Toyota. More
by cubswinfllclssic
Employees Worked With
Igor, Gary, Ashley Soehlke
April 11, 2010
We just purchased a 2011 Sienna at Lombard Toyota. Carlos Santeliz was our salesperson. He is very likable and I was so relieved we landed with someone like him. He made our purchase stress free, wa Carlos Santeliz was our salesperson. He is very likable and I was so relieved we landed with someone like him. He made our purchase stress free, was easy to like, and went out of his way to get us exactly what we wanted. I would refer him to any of my friends or family when they are in need of a new car. More
by laniekep
Employees Worked With
Carlos Santeliz
April 07, 2010
I highly recommend Lombard Toyota to anyone looking to buy a new or used Toyota. I bought a 2010 Corolla in November from Bob and had such a great experience that I recommended Bob and the dealership to m buy a new or used Toyota. I bought a 2010 Corolla in November from Bob and had such a great experience that I recommended Bob and the dealership to my boyfriend when he was looking to buy a new car. Bob is very easy to work with and goes out of his way to get you the car you want at the price you want to pay. He is not pushy at all and spends as much time with his customers as they need. After going to other dealerships (even another Toyota dealership in a different town), I can tell that Lombard Toyota offers the highest quality customer service. I even got a $100 service credit for referring my boyfriend! More
by laura85
Employees Worked With
Bob Polanek
April 04, 2010
I highly recommend this dealership. The prices are very competitive, and the atmosphere is clean, friendly, and welcoming. Also, you get all the free car washes you want! Bob is a great salesman and really competitive, and the atmosphere is clean, friendly, and welcoming. Also, you get all the free car washes you want! Bob is a great salesman and really never applied pressure to buy a car at any time. More
by mland
Employees Worked With
Bob Polanick
March 28, 2010
Tony was very patient with us while we performed multiple test drives of different vehicles. He did not put any pressure on us to buy any type or model of vehicle and was very helpful in answering any and a test drives of different vehicles. He did not put any pressure on us to buy any type or model of vehicle and was very helpful in answering any and all questions, even repeat questions, we had for each model. We were not expecting to pick up the vehicle we purchased the day we decided to buy but Tony made sure we were able to drive it home that night. He was a very good "go between" us and the sales manager as we hammered out the details of the deal. My experience at the Lombard Toyota dealer was more pleasant than expected and the deal was to our satisfaction, if just barely. Many kudos should go to Tony as it was a very busy day for them and he spend a lot of time with us that he could have spent with other customers. Thank you very much Tony! More
by RandRFoster
Employees Worked With
Tony Marr
March 24, 2010
I came into the dealer with a specific car and color in mind. Everyone was extremely friendly in helping me find exactly what I needed. They also worked with me on my specific budget. The specific locat mind. Everyone was extremely friendly in helping me find exactly what I needed. They also worked with me on my specific budget. The specific location did not have the car in the color I wanted, but they found one for me somehwere else and had it there the very next morning. This was the first time I had ever purchased a car and they made me feel very comfortable. Everyone was very friendly and made me feel like I cam to exactly the right place. I worked with a few different people, but mainly Bill and Igor. They were both extremely professional and outgoing. Igor was very nice and shared my excitement when I first saw the car! I would highly recommend this dealer. More
by scfranz2
Employees Worked With
Igor, Bill
March 23, 2010
We walked in with a sales ad we received in the mail that said it might be possible to trade in our 2009 Toyota Corolla for a 2010 and a lower monthly payment. Our interest was peaked and thought we would s said it might be possible to trade in our 2009 Toyota Corolla for a 2010 and a lower monthly payment. Our interest was peaked and thought we would see if it was truthful advertising. It was and we did not feel uncomfortable telling them what we were willing to pay and what we expected. They were very nice and accomodating. We left with a 2010 Toyota Corolla and a slightly smaller monthly payment. They delivered what they promised. Because they were courteous and willing to work with us so we could leave with a new car in our budget range I recommend them. They are not pushy and patronizing but patient and helpful. More
by pojo
Employees Worked With
Carlos Sanches and Todd
