Lombard Toyota

I ended up working with Lombard Toyota after bad experiences with other local dealerships. It started with their internet sales - Liz, who was very helpful and responsive. When I went in, I worked w experiences with other local dealerships. It started with their internet sales - Liz, who was very helpful and responsive. When I went in, I worked with Chuck who was absolutely fantastic. He spent time going over the actual vehicle with me and what feature/trim lines might best suit my needs and then we went for a test drive. All in all, there were no high pressure sales tactics, crazy sales BS or anything along those lines. When it came down to working on the deal for the vehicle (a 2013) it was pretty quick and their offer for my trade in was very close to what i was looking for so that made the deal easy as well. The next part was a little complicated because I was looking for a color combo that they didn't have in stock so they had to find the vehicle and also install a remote start for me. Chuck was extremely helpful in finding the exact color combo close by, getting vehicle there in a short period of time and ready to go. It all came together much faster than I anticipated and went extremely smooth. This could not have been accomplished without Chuck, who also came in on his day off to help facilitate the process. The financing was probably the smoothest and quickest experience I have ever had. I met Jeff, their business manager and things were very easy, no high pressure add ons and he too, was very helpful. I had to do my paperwork early so my remote start could be installed and as a bonus my car had just arrived as I finished the paperwork so I got to go out and sit in it and take pictures which was nice. Overall, this was the best car buying experience I have ever had and I've purchased Acura, Hondas and Fords before. I would totally recommend Lombard Toyota to anyone interested in looking for a new vehicle that wants to look for a good, honest deal with no high pressure tactics or bait and switch games. Believe me, after the way my search started the bar was set pretty low by the time I got to Lombard Toyota and Lombard Toyota blew that away and set a new, very high standard for me. More

I had been searching for a 2010 mustang gt for a decent price for the past few months. Dealer after dealer I went to told me they sold the car I had asked to view only hours before I went to view them wast price for the past few months. Dealer after dealer I went to told me they sold the car I had asked to view only hours before I went to view them wasting my time and theirs. Finally low and behold I saw an awesome GT at Lombard Toyota so I emailed them to find if it was still available. Turns out it was and I scheduled a time online to go view it with them. Ashley was very friendly and didnt try promising anything they couldn't deliver as other dealerships often do. Upon getting there i was able to test drive the car immediately! Within a few hours and some negotiation on price, the car was mine! They were very reasonable on making a deal we could both be happy with. I would recommend this dealership to others. However I would have to point out something that did not impress me with them. The mustang was used of course, but there was a scratch that I had noticed on the rear quarter panel that was "overlooked" by the dealer. It was a very minor scratch I must say and nothing that would deter me from making the purchase. But the salesman was not up front on informing of that flaw. Also the rear license plate was mounted crooked by either the original owner or by Lombard Toyota, in either case when the salesman offered to install the license plate and I could tell he noticed it too and again proceeded not to notify me about the issue. Again very minor detail and something that no one is able to see now that I have it mounted in the correct position, but it is something I was disappointed in. In all I would buy another vehicle from Lombard Toyota again and I would still recommend them to friends and family. I would recommend them to make sure their sales personnel are up front with potential buyers in future sales. And special thanks to Ashley to for making sure that the car was available for me to view as promised. More

I "do my homework" before any major decision like this and was very familiar with car values before arriving. My trade-in had the average amount of miles for a 6 year old car, a clean carfax, is like this and was very familiar with car values before arriving. My trade-in had the average amount of miles for a 6 year old car, a clean carfax, is mechanically in excellent condition, and you could count the number of blemishes inside and out on one hand. Pros: Tony may be a young guy but I could tell that he was truly passionate about making sure his customers were happy. He's one of the very few car salesmen I've met that I'd have genuine banter with as well as actually compliment my trade-in. Most importantly to me, he immediately understood that I was interested in a specific used vehicle and never tried to upsell me. He recognized that I was an informed and focused buyer from step one which made the entire process enjoyable. He was happy to have me drive the vehicle I was looking at through it's paces so I could get a good taste of how well it performed and for me to judge what kind of condition it was in. After the test drive I let him know that this was literally the first truck I had looked at and wasn't ready to make a deal that day. After first coming at me with an auction price offer for my trade-in he came back from his manager with an excellent offer that I honestly had a very hard time turning down. Cons: Being only a 30 minute drive from Chicago, I was a bit put off by the country music station piped into the showroom. (I've recently been to a Mercedes Benz dealership even closer to the city that had a similar station blaring in their showroom, so maybe I'm in the minority here) Suggestions for this dealership: Tony is very intelligent and personable. Hold on to this guy! More

Lied and said a car was in stock when it was not. I drove 1 hr for them to tell me they did not have it. Then tried to sell me another car. 1 hr for them to tell me they did not have it. Then tried to sell me another car. More

This is the 3rd auto I have bought from Lombard Toyota...Bought a Huynday and a Toyota for my two daughters Everyone is friendly and helpful. And I appreciate not dealing with someone who's "push Toyota...Bought a Huynday and a Toyota for my two daughters Everyone is friendly and helpful. And I appreciate not dealing with someone who's "pushy". Thanks,Michael More

My father (Siddiq Nizam) bought a used 2003 Toyota Camry from Lombard Toyota about 3 weeks ago and it came with a 90 day "warranty". He took it in a week later because the power locks stopped wor from Lombard Toyota about 3 weeks ago and it came with a 90 day "warranty". He took it in a week later because the power locks stopped working and they changed the batteries and told him the remote would self-adjust. He took it back a week later after it continued to have problems and they told him that the car had serious electrical problems and that it would cost, and I quote, “$2,000 to repair”. The sales manager said: "That’s the chance you take when buying a used car". If this is the motto Lombard Toyota repeats to their customers that have problems with their cars immediately after purchase, they should probably let their used car customers know in advance that this is the type dealership they are. The Sales Manager also said: “the car checked out fine when we had it”. My dad is retired, a Sr. Citizen, and barely drove the car 100 miles since purchase, and this guy had the nerve to say that it was fine 100 miles ago. At the end of the day, the diagnosed electrical issue with the car did not get fixed; the dealer did nothing to help him out on a trade, and today my dad left home with a car that has some serious problems. To me, Lombard Toyota has lost all credibility for selling used cars. I would never recommend this place to anyone, let alone visit this dealership for any other type of service. This is in no way directed at the Sales associate (I believe his name is Allen) that worked with us. More

Brandon is the GSM of the building, but was friendly enough to personally help me through the car buying experience. The price for my trade in was very far (above what carmax would give!) and I was trea enough to personally help me through the car buying experience. The price for my trade in was very far (above what carmax would give!) and I was treated well the entire time. I would not hesitate sending friends or family to Lombard Toyota. More

Brandon Gabel did an outstanding job both when we first drove the car, and when we came back to buy it. He showed us our options when we first came in and was very prompt about getting us the opportunity drove the car, and when we came back to buy it. He showed us our options when we first came in and was very prompt about getting us the opportunity to test drive the vehicle (Toyota Rav4). He accurately described all the benefits of the vehicle and how it compared to similar ones we were looking at. He also was great about showing us key features that helped me out tremendously as a college student and babysitter. Brandon was awesome about not pressuring us and gave us his card and hours he'd be in later that week. When we came in he found us, and although he was also working with another customer he was great about getting us another look at the car in a timely manner and then working with us on negotiations. He really wanted us to be happy with our purchase so he continued to go back to his manager with negotiations. In the end we were extremely happy with our purchase and after two weeks of driving I could not have asked for a better car! We would definitely work with Brandon again with a future purchase at Lombard Toyota. More

Thanks for the knowledgeable support from Tonny, and quick delivery of my new sienna. I will reccommend any of my friends to buy new car from your dealershsip and I will defenetly buy next one from you quick delivery of my new sienna. I will reccommend any of my friends to buy new car from your dealershsip and I will defenetly buy next one from you. Thanks More

This is the second vehicle I have purchased from this dealership and I'm glad that I did. I came for an oil change and I wasn't planning on replacing my car just yet since it was fairly still new being dealership and I'm glad that I did. I came for an oil change and I wasn't planning on replacing my car just yet since it was fairly still new being only 3 years old. Maurice came over and requested a minute of my time, wanting to discuss how he can save me money. Five hours later, he provided me with the car I wanted, the color I love and for the price I could afford. He worked tirelessly to get me exactly what I wanted, since they didn't have the color and interior I wanted. He found it though, and brought it to me the same day, having to send for it from Indiana. That's what I call dedication. He understood that I knew what I wanted and that I wasn't going to settle for anything else, and he went out and got it for me. I was surprised by Maurice' sincerity in dealing with me. He never once acted impatiently with me, get distracted or waver in his attempts to acquire the best deal for me. I can be mule-headed in my stubbornness and I get this way with car salespeople as a my way of testing them. I have dealt with a lot of car salespeople all these years, and Maurice is, without a doubt, the nicest, most sincere and overall best salesperson I've encountered. As a consumer, I am loyal to a fault. Customer service is, in my opinion, a product's best selling point. My experience at Lombard Toyota was nothing but favorable, from it's cleanliness to the sales manager's (Brandon Wilhelmi) friendliness, and most especially Maurice Kimbrough's professionalism. I will definitely purchase my vehicles from this dealership again and without a doubt, recommend them to anyone I know wanting a Toyota. More