Lombard Toyota

I came in at 3:45 for a service, and was in a hurry because I had to pick up my son from violin. The employee that helped me was in the middle desk, I don't remember his name. He had my car done by 420 because I had to pick up my son from violin. The employee that helped me was in the middle desk, I don't remember his name. He had my car done by 420. I was very grateful and appreciate the quick service! Thank you! Patty is always a delight to speak with, and the associate is wonderful as well. Please tell him I said thanks for being concerned with what's best for us in terms of service and miles. I truly appreciate it! Thank again, Aysha Hameed More

We have leased 8 vehicles through Lombard Toyota and have always found them to be up front and fair. We recently leased a 2013 Highlander, worked with Tony Marr and John Karedis. They were both excellent always found them to be up front and fair. We recently leased a 2013 Highlander, worked with Tony Marr and John Karedis. They were both excellent to work with. They were friendly, easy to work with and found us the Highlander that we wanted. They also worked with the sales management team to get a fair price for the Highlander. I was very pleased with the overall process and it was great working with Tony and John. Thanks, Bob Serritella More

We gave the Lombard Toyota dealership a glowing recommendation for multiple reasons. The staff there were all very helpful and friendly. The main reason for our satisfaction is a salesman there by recommendation for multiple reasons. The staff there were all very helpful and friendly. The main reason for our satisfaction is a salesman there by the name of Gary Kawell. Gary was kind and courteous. He carefully listened to our needs and gave us options based on what we were looking for. He was never pushy about the sale, which is refreshing from a salesman. Gary gave us pros and cons for each of the car we test drove. We have had very good luck with this dealership. We purchased our last car there and will continue to rave about their quality service! More

Was able to get a ride home in the courtesy van since the service was going to take about 3 hours. Everyone was friendly & explained things well. service was going to take about 3 hours. Everyone was friendly & explained things well. More

Don't ever use the dealership. They lied to us in order to get us to write the deal. The salesman John lied saying the 0% financing ended that day so we wouldn't leave without writing the deal. We wr order to get us to write the deal. The salesman John lied saying the 0% financing ended that day so we wouldn't leave without writing the deal. We wrote the deal in a hurry as we needed to leave. The car was detailed poorly when we took it home. We found out the next day the financing didn't end that day, but the next as we had said to him. The salesman John also told us there was no cash back and there was if you didn't do the financing. We also found out we could have found a better deal elsewhere. They also added an Auto Guard charge at the time of the sale. When we called the salesman the next day and told him he lied, he made excuses and offered to fill the car up with gas for us to make up for the auto guard. When we still weren't happy we called back and talked to sales manager Tom who has no customer service skills. He offered to refund the auto guard, but made an excuse for the lie saying the deal must have been good enough to take or we wouldn't have done it. He didn't seem to care and just became very rude when I said we wouldn't recommend them and would be calling Toyota. We did call Toyota who took are complaint and said someone from their customer service would call us at that dealership. No one has called. When my husband picked up the check at the dealership the salesman John did say he was sorry that we weren't happy and that it was all making him look bad. He stated it was just a misunderstanding. When my husband again pointed out his blatant lies, he tried turning it back on my husband. They had dealer traded for a Sienna we thought we wanted, but when it came in we didn't like it and ended up changing our mind wanting a Toyota Highland on their lot. He claims my husband lied to him about wanting a Sienna. Unbelievable that they would turn it on us! They lie and try to cover their lies any way they can. Do not trust this dealership and do not buy from them. We wish we had not ever bought from them! We will be calling Toyota again to further our complaint. Toyota should do something about this dealership! More