Lombard Toyota

Awesome experience !!! My wife and me were so happy and comfortable with our advisor, he was always looking to explain us everything and help us to decide what is the best d My wife and me were so happy and comfortable with our advisor, he was always looking to explain us everything and help us to decide what is the best deal for us. Definitely we will recommend this location and our advisor to our friends. Actually we already did with a couple of friends. More

Excellent experience!!!! Everyone was very friendly and all whom we communicated with were very thorough in explaining many things to us that we had questions about. We also Everyone was very friendly and all whom we communicated with were very thorough in explaining many things to us that we had questions about. We also appreciated the extra financial incentives that were extended to us to help us be able to sign on the dotted line, so to speak. More

Efficient Service My Camry was scheduled for 35,000 mile check at 8:30am. The Service Advisor Jeff Serwas was professional/pleasant. My vehicle for checked in precise My Camry was scheduled for 35,000 mile check at 8:30am. The Service Advisor Jeff Serwas was professional/pleasant. My vehicle for checked in precisely at 8:30. Jeff advised me regarding an additional problem which was promptly dealt with and I was on my way in little over an hour. More

Exceptional Our salesman Luis Cruz was exceptional! He is passionate & very knowledgeable about the cars and Toyota brand. Very friendly & caring...as was the gen Our salesman Luis Cruz was exceptional! He is passionate & very knowledgeable about the cars and Toyota brand. Very friendly & caring...as was the gentleman, Dan was name I think, who did the financing. More

Great service I like how the service advisor reviewed with me different options on how to best service my vehicle. I went in expecting to pay around $200 for the 25 I like how the service advisor reviewed with me different options on how to best service my vehicle. I went in expecting to pay around $200 for the 25,000 mile service (which the automated email said I needed) and found that I did need this at all. Lombard Toyota's service department does not high pressure you into expensive repairs. I feel more comfortable bringing my car to them for maintenance and repairs. Great Job! More

Dont trust the sales people to do anything Told the salesman (Spencer) that I was VERY interested in a particular car, had cash, and I was told I would have to wait until the car was inspected. Told the salesman (Spencer) that I was VERY interested in a particular car, had cash, and I was told I would have to wait until the car was inspected. The salesman said he would call as soon as it was available ... he did not and I lost to the car to someone else. More

Dishonest - I was made to believe that I purchased a car. We haggled over price, they asked for and took a deposit, they copied my drivers license, gave me a pict I was made to believe that I purchased a car. We haggled over price, they asked for and took a deposit, they copied my drivers license, gave me a picture of the car complete with VIN #. They told me when I could pick up the car. Only problem, they didn't actually own the car they just doctored a picture of another dealers car with their letterhead on it. I stopped shopping for the car because of their promise. I told all the other Toyota dealers I had talked to that I bought a car. One of these dealers was the actual owner of the car that i thought I had bought. They strangely admit to these facts and tell me that they do this all the time. Usually they are able to do without detection by either getting the car or getting the buyer who has already given them money to agree to another car. Many broken promises trying to get deposit back as well. Do yourself a favor deal with someone else. More

Was a returning buyer. Never again. My mother in law came in to purchase a new Prius. The place was dead, Luis made no effort to even make the sale, budge on options, was extremely conde My mother in law came in to purchase a new Prius. The place was dead, Luis made no effort to even make the sale, budge on options, was extremely condescending to my mother in law. She went in, knowing what she wanted and he couldn't deliver. Prices changed, often. Didn't seem to even know much about the products he was selling, other than it was a Toyota. I can't believe he's been working there for 10 years. More

Slimy Used Car Deception Need a used car? Well stay the heck AWAY from these guys. The sales rep told us that "if a trade-in has too many issues we won't sell it..." BS! After Need a used car? Well stay the heck AWAY from these guys. The sales rep told us that "if a trade-in has too many issues we won't sell it..." BS! After we paid cash on an 06 Subaru from these con men, we were back in their shop within 3 weeks b/c the AC quits after 10 minutes, plus 3 other major defects, which they absolutely knew about from their "121-point service inspection." Lombard Toyota deliberately did not disclose information that would have affected our purchase decision. We have requested a reimbursement of only 50% of the repair costs quoted by a nearby Subaru dealer, (or take the car back for full refund) and the Lombard Toyota General Sales Manager Brandon Wilhelmi - who earlier said "we don't abandon customers after the sale" - COMPLETELY IGNORED our faxed letter. Would have expected a little class from a dealership. Too bad there aren't below-zero stars to click for this review. Utterly Disgusted. -KP in Lombard More