Lombard Toyota

Excellent service This could be a LONG review, however the short story is that Lombard Toyota went above and beyond what was necessary to close a deal that had a lot of This could be a LONG review, however the short story is that Lombard Toyota went above and beyond what was necessary to close a deal that had a lot of twists and turns. I started out with a newer, younger salesman who perhaps wasn't experienced enough to handle an out of state sale I found the 4x4 online). After a lot of bungling (and we almost didn't get the vehicle) Shannon came to the rescue, managed to get everything back on track and arrange for transport. everything was fair and square, money I thought I had lost on a prior delivery date was refunded and the truck is in PERFECT condition, exactly as described. My only complaint is that we aren't geographically closer so I could use their services regularly. 10 stars if I could do it! More

Best Sales Team Ever My experience leasing a 2017 Camry was the best service I've received in many years. All aspects of the transaction were explained fully. I was treate My experience leasing a 2017 Camry was the best service I've received in many years. All aspects of the transaction were explained fully. I was treated with wonderful attention and the utmost of respect. Upon receiving the vehicle, the sales person sat in the car with me and went over every detail until I fully understood. What a great car buying experience. More

See Brian Roffer for a personal touch to the Service Departm I love having my Toyota serviced here! Brian Roffer is a fantastic Service Advisor. I highly recommend going to see him. I took my car in for the stan I love having my Toyota serviced here! Brian Roffer is a fantastic Service Advisor. I highly recommend going to see him. I took my car in for the standard 55,000 mile check up and told them I was going on a 1,500 mile road trip. Brian helped me determine what I absolutely needed done and what could wait. I ended up getting all the work done, which would take about 4 hours. They gave me a loaner for the next day, washed my car, and had it ready so that I could pick it up after work. In short: Love the online scheduling Brian adds a personal touch and asks me about my daughter and trips I'm taking They have surprised me with a loaner when they recommend work that would take more time I don't have to make another appointment for recommended work They always wash my car More

Awesome experience !!! My wife and me were so happy and comfortable with our advisor, he was always looking to explain us everything and help us to decide what is the best d My wife and me were so happy and comfortable with our advisor, he was always looking to explain us everything and help us to decide what is the best deal for us. Definitely we will recommend this location and our advisor to our friends. Actually we already did with a couple of friends. More

Excellent experience!!!! Everyone was very friendly and all whom we communicated with were very thorough in explaining many things to us that we had questions about. We also Everyone was very friendly and all whom we communicated with were very thorough in explaining many things to us that we had questions about. We also appreciated the extra financial incentives that were extended to us to help us be able to sign on the dotted line, so to speak. More

Efficient Service My Camry was scheduled for 35,000 mile check at 8:30am. The Service Advisor Jeff Serwas was professional/pleasant. My vehicle for checked in precise My Camry was scheduled for 35,000 mile check at 8:30am. The Service Advisor Jeff Serwas was professional/pleasant. My vehicle for checked in precisely at 8:30. Jeff advised me regarding an additional problem which was promptly dealt with and I was on my way in little over an hour. More

Exceptional Our salesman Luis Cruz was exceptional! He is passionate & very knowledgeable about the cars and Toyota brand. Very friendly & caring...as was the gen Our salesman Luis Cruz was exceptional! He is passionate & very knowledgeable about the cars and Toyota brand. Very friendly & caring...as was the gentleman, Dan was name I think, who did the financing. More

Great service I like how the service advisor reviewed with me different options on how to best service my vehicle. I went in expecting to pay around $200 for the 25 I like how the service advisor reviewed with me different options on how to best service my vehicle. I went in expecting to pay around $200 for the 25,000 mile service (which the automated email said I needed) and found that I did need this at all. Lombard Toyota's service department does not high pressure you into expensive repairs. I feel more comfortable bringing my car to them for maintenance and repairs. Great Job! More

Dont trust the sales people to do anything Told the salesman (Spencer) that I was VERY interested in a particular car, had cash, and I was told I would have to wait until the car was inspected. Told the salesman (Spencer) that I was VERY interested in a particular car, had cash, and I was told I would have to wait until the car was inspected. The salesman said he would call as soon as it was available ... he did not and I lost to the car to someone else. More