Lombard Toyota

Very helpful dealership I buy 2013 Toyota Prius Michael very good sales man and I recommend this sales man and definitely if I want to buy another car I will contact this I buy 2013 Toyota Prius Michael very good sales man and I recommend this sales man and definitely if I want to buy another car I will contact this dealership i’m really really happy More

Lombard Toyota I enjoyed working with Matt Jones as he made my car buying experience a wonderful time. I liked that he explained what options I had and what he can d I enjoyed working with Matt Jones as he made my car buying experience a wonderful time. I liked that he explained what options I had and what he can do for me. As well as he worked in a timely and efficient manner. I would recommend Matt Jones as he is a great example of customer service More

great experience Matt Jones was outstanding at explaining everything. He was very attentive to the customers needs. Followed up when I asked him to help recover ite Matt Jones was outstanding at explaining everything. He was very attentive to the customers needs. Followed up when I asked him to help recover items left in car. More

Great customer service Thanks so much To the team at Lombard Toyota! You guys provided such great service when leasing my first new car! Special thanks to Gene for helping f Thanks so much To the team at Lombard Toyota! You guys provided such great service when leasing my first new car! Special thanks to Gene for helping find the exact car I wanted! And thanks to Chuck for making signing all the paperwork easy and painless for a newbie car owner! Jimmy also had my car ready to go when I came to pick it up! Thank you to everyone! More

Great first experience New to buying a car - Ricky was very helpful, polite, and accomodating. The entire experience, from walking in the door to buying the car, was 2 hours New to buying a car - Ricky was very helpful, polite, and accomodating. The entire experience, from walking in the door to buying the car, was 2 hours - quick and easy. More

EXTREMELY DISAPPOINTED First of all , we are a regular customer to this service center. We went to buy a car on Saturday (10/28/17)morning. Spent about an hour with the repr First of all , we are a regular customer to this service center. We went to buy a car on Saturday (10/28/17)morning. Spent about an hour with the representative to get a basic understanding of the features available in 2017 Sienna XLE models (which everybody does). From the beginning of the conversation the rep was hesitating to respond to any questions we asked and with great difficulty he showed us 4 vans (same model but with different features) and we short listed 2 of which we asked him to explain what is the difference in features from one to another and the Rep goes "I SPENT COUPLE OF HOURS WITH YOU AND SHOWED YOU 4 VANS AND I COULD HAVE ATTENDED OTHER CUSTOMERS IN THIS BUSY HOURS, THE DIFFERENCES ARE FEW.....Well, there were only few customers and few reps were sitting idle!! . 2 of 4 vans which we liked the most we got to see from outside and we didn't even see inside. We politely asked him can you show us this interior of the car and the rep goes again with great hesitation repeating the same statement as earlier. We said that is a part of you job to show us the car, which is why you are being paid and you cannot expect us to pay $48,000/- without even seeing anything. Then the rep pulls a paper, writes in "caps". "I WILL PAY $XX.......... FOR THIS CAR" and said "SIGN IT HERE AND THEN WE WILL TALK ABOUT SHOWING YOU THE CAR!!!! is this way you treat a customer???? I Said I will sign the paper and if i don't like the interior of 2017 XLE AWD limited edition then I am not going to buy.. I signed the paper and after a minute he says I wasted a lot of time today at this busy day and started screaming.. We just walked out and went to another dealer in Elmhurst, they greeted us in a friendly way and made a purchase within an hour. we bought a van with the SAME Features from a "professional representative" . When the reps treating customers like this then what is a point of even visiting this dealership???? Management needs to take a decision on whether is how they would like to do business. More

Great Car Experience! Tony was great in helping me find which car I wanted. I knew that I didn't have a large budget since I had just graduated from college, but he helped Tony was great in helping me find which car I wanted. I knew that I didn't have a large budget since I had just graduated from college, but he helped me stay within what I could afford and was very honest throughout the whole process. He was so great that my sister even came back a few weeks later and purchased her car here. We've also referred a few friends to Tony at Toyota Lombard!! Would 10/10 recommend this dealership to everyone, especially Tony! More

Very friendly I bought a Prius in May from this dealership. I dealt with Spencer over the phone. He was very friendly. I was able to get pricing over the phone & I bought a Prius in May from this dealership. I dealt with Spencer over the phone. He was very friendly. I was able to get pricing over the phone & compare it with other dealerships. The process was very easy. I called on a Wednesday & picked up the car on a Saturday. Would work with again. More