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Lombard Toyota
Lombard, IL
566 Reviews
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April 19, 2018
Great experience, great help Mike helped us buy our car in almost last than an hour. He helped us through the entire procedure. I would definitely recommend working with him! Mike helped us buy our car in almost last than an hour. He helped us through the entire procedure. I would definitely recommend working with him! More
by mehmet
Employees Worked With
Michael "Scooter" St. Germain
April 18, 2018
Service Dept I had a very negative experience with Jeff in Service. He was VERY confrontational and rude to me. He didn't want to honor a competitor's service co I had a very negative experience with Jeff in Service. He was VERY confrontational and rude to me. He didn't want to honor a competitor's service coupon (although it is their policy) because it wasn't printed out. I showed the price on my phone and said I could screen shot it and email or fax it. He told me that was too bad and refused to honor it or print it out on his attached printer there at the dealership. I asked if I should just cancel my appointment then and he bluntly said "Go ahead". I could not believe how rude he was and his complete lack of customer service. It was to the point of me being extremely uncomfortable and utterly shocked at his rudeness. Eventually, I asked for his manager and he came out and was also confrontational, but finally toned it down and was kind enough to honor the competitor price when I told him I had it on my phone. It is too bad because the location is really close to my work and makes it easy to run to during my lunch hour and the lady, Patti, who sets up appointments is really nice. Honestly, for someone (like me) in the market for a new car in the near future, I would be concerned about purchasing from this dealership just because I don't enjoy dealing with rudeness and aggressive confrontation if I need any sort of service. More
by Unhappy
Employees Worked With
Jeff Serwas
April 16, 2018
Service Dept The service dept at Lombard Toyota is very friendly and does a great job. Patti set up my appointment. Jeff helped me with service details and Larry d The service dept at Lombard Toyota is very friendly and does a great job. Patti set up my appointment. Jeff helped me with service details and Larry dropped me off and picked me up. Great people! More
by Sue F.
Employees Worked With
Patti, Jeff & Larry
April 13, 2018
Scooter is the Best... tku for my new Rav 4 i luv it Scooter made my new purchase easy and I am more than happy with my new Rav 4, he knew what I wanted found it for me sent me photos and found my perfec Scooter made my new purchase easy and I am more than happy with my new Rav 4, he knew what I wanted found it for me sent me photos and found my perfect car. Thank you ;;)))) More
by kim
Employees Worked With
Michael "Scooter" St. Germain
April 11, 2018
Best car buying experience ever Worked with Jeremy Minard and it was a great experience. He found me the car I wanted and helped me get a fair price for my trade in. Didn't feel pr Worked with Jeremy Minard and it was a great experience. He found me the car I wanted and helped me get a fair price for my trade in. Didn't feel pressured thru the sales process and he was very personable and direct. Best car buying experience ever. More
by Jason Peterson
Employees Worked With
Jeremy Minard
April 11, 2018
Satisfaction Customer service was prompt and courteous. Service was completed quickly and efficiently. Left impressed by my experience and completely happy and Customer service was prompt and courteous. Service was completed quickly and efficiently. Left impressed by my experience and completely happy and thourghly and completely satisfied. More
by jr
Employees Worked With
Daniela DeLaroca-Karl, Matt Jones, OV Perez
April 10, 2018
Buying a new car I have always appreciated the service I have received when bringing my 2013 Corolla in for maintenance. When I brought it in the other day, I was not I have always appreciated the service I have received when bringing my 2013 Corolla in for maintenance. When I brought it in the other day, I was not expecting to walk out with a brand new car. Overall, my dealer was very friendly and did what he could to give me a great deal. I am very happy with my new car that had only 8 miles on it when I purchased it. More
by Sarah Ann
Employees Worked With
Matt Jones
April 06, 2018
Freindly Gary was a great help and a terrific personality. I have confidence with his help to pick the exact car I wanted. Would deal with Gary again when my l Gary was a great help and a terrific personality. I have confidence with his help to pick the exact car I wanted. Would deal with Gary again when my lease is done. More
by neuberger
Employees Worked With
Gary Kawell
April 05, 2018
Theft Deterrent Sytem malfunctions My alarm system was malfunctioning. An internet search revealed that it was a known issue with Toyota Highlanders that requires repair or replacement My alarm system was malfunctioning. An internet search revealed that it was a known issue with Toyota Highlanders that requires repair or replacement of the hood latch. I took it to Lombard Toyota where I had made my most recent Toyota car purchase.I generally like them. This experience was not as good as others, mainly because of the price. I walked out paying $345. When they called me to give me the estimate I thought they said $145 which was in line with my expectations. I would have looked at alternatives if I knew it was going to be so much. More
by Kandmlc
Employees Worked With
Mario
April 03, 2018
Friendly salespeople I have purchased 4 cars since 2007 and been week very satisfied each time. I really like it that your salesperson remembers me each time I decide to b I have purchased 4 cars since 2007 and been week very satisfied each time. I really like it that your salesperson remembers me each time I decide to buy another Toyota, they have a good ride and are smart looking cars More
by Larry 777011
Employees Worked With
Brandon Gabel, Larry Carde
