Lombard Toyota

My experience was horrible. You guys didn't wash my car or i Your need to do a better job. You guys are dirty as xxxx! Please learn to be men of your words. You didn't wash my car or clean the inside of my car.. Your need to do a better job. You guys are dirty as xxxx! Please learn to be men of your words. You didn't wash my car or clean the inside of my car....your left in sitting under the rain and brought it to me with your xxxxing trash in it ashore More

It was great.. Salesman was friendly and helpful..the process was seamless.. He answered all my questions. He left us excited to do business with Toyota again. I Salesman was friendly and helpful..the process was seamless.. He answered all my questions. He left us excited to do business with Toyota again. I would recommend him. More

Tried to fix things that didn’t need fixing I went in for an oil change. After an hour the guy came back and told me I needed $726 of repairs done. I asked what needed to be done and the cost of I went in for an oil change. After an hour the guy came back and told me I needed $726 of repairs done. I asked what needed to be done and the cost of each individual thing. After going through it I told them I’d come back if I felt they were needed. I then reached out to another mechanic and got a second opinion and he stated that I only needed $4 light bulbs from Walmart for the back taillights and all the other things were totally fine. So to ensure I was getting the correct answer I then went to a 3rd mechanic who said the same thing as the second. While I was there I also witnessed then approaching another client there for a repair and told her she needed $3k worth of repairs and she told them to do it. Seems like a scam or something going on. I understand you are a business and need money and have to meet goals, but “fixing” things on cars that don’t need to be fixed is just petty. #1 reason I hate going to the dealer. More

Review. The service staff was honest and professional. The car was serviced in a timely manner and the cost and explanation was in line with what I took the v The service staff was honest and professional. The car was serviced in a timely manner and the cost and explanation was in line with what I took the vehicle in for. More

Came in for an oil change. I was in the area and came here for convenience. Came in on a weekday just after the lunch hour. I expected a longer wait, especially without an appoi I was in the area and came here for convenience. Came in on a weekday just after the lunch hour. I expected a longer wait, especially without an appointment however, it went by pretty fast. They took my Tacoma in pretty quickly and got it back out rather fast. I did tell them that all I want is an oil change only. they respected that. No complaints from me! More

Super Friendly Service Jeff in service was very kind and helpful. Saved me money and got me taken care of quickly. Worth the drive to Lombard from Naperville. Jeff in service was very kind and helpful. Saved me money and got me taken care of quickly. Worth the drive to Lombard from Naperville. More

Unprofessional: Not looking out for your interest Finance office tries to have you sign bill of sale and you haven’t test drove the car yet. When confronted, the finance manager responds “ its not lik Finance office tries to have you sign bill of sale and you haven’t test drove the car yet. When confronted, the finance manager responds “ its not like we’re gonna sell you a broken car”. Promosed items, never received. Put it on your bad places to shop at More

Truly trustworthy For 28 years, thru now my current 3rd car with Lombard Toyota, they have always consistently hired true professionals. I have seen this dealership ser For 28 years, thru now my current 3rd car with Lombard Toyota, they have always consistently hired true professionals. I have seen this dealership service department handle every situation my cars have had as if it was their own on their own budget, and on their timeline which happened to meet mine. Why? Because they listened to me and learned what was important to me and passed that information on to all the “newbies” that came along to the department so the changes in personnel felt transparent. With that said, ironically this particular dealership has several people that have stayed on board for almost as long as I’ve been coming here, which makes it feel like family! Thank you team Lombard Toyota! More

Get my old change done on my 2004 Toyota Corolla Going to Lombard Toyota to service my Toyota Corolla always has been a great experience never had any problem with the dealership staff friendly and Going to Lombard Toyota to service my Toyota Corolla always has been a great experience never had any problem with the dealership staff friendly and never have to wait for my service to get done always get nine in the good timely manner thank you Lumbar TOYOTA for your great service Keep up the good work and I’ll be back have a great day More

Great assistant service manager Assistant manager was great..personable and helpful! As far as anyone else goes, I was not impressed. Not friendly, actually almost rude. I asked the Assistant manager was great..personable and helpful! As far as anyone else goes, I was not impressed. Not friendly, actually almost rude. I asked the man, who checked me in, questions regarding my car and the responses I received left me feeling like I should know. Sorry I'm not knowledgeable about cars. I gave 3 stars for customer service and friendliness only because of the assistant manager being so nice otherwise I only would have given one star. More