Lombard Toyota

Service Department Sevice experience was great. On-line scheduling is very convenient. Service coordinator was friendly and thorough. Service completed ahead of proje Sevice experience was great. On-line scheduling is very convenient. Service coordinator was friendly and thorough. Service completed ahead of projection. Transportation from dealership and back was helpful. More

Excellent Everything here is exactly as it should be. My service was completed before I could finish looking for a car for my daughter! That’s the reason I keep Everything here is exactly as it should be. My service was completed before I could finish looking for a car for my daughter! That’s the reason I keep coming back. All dealerships should run this way!!!! More

Don't Honor Internet Pricing Worked with Mike Chamout from Sales and he initially provided me with formal pricing through email on a Corolla XSE that we agreed to. I was scheduled Worked with Mike Chamout from Sales and he initially provided me with formal pricing through email on a Corolla XSE that we agreed to. I was scheduled to come in the following day to purchase the vehicle but it had been sold. Lombard Toyota had the exact model car/trim/options, but different color. I really liked the initial color, but was willing to get a different color from the inventory on their lot. They would not sell me the same vehicle for the same price in a different color on their lot. Instead, they would only honor the prior price if I waited for them to find the same color with the same specs from another "sister" dealer another 2 to 3 business days. Additionally , the vehicle would have to be driven from the other dealership to Lombard Toyota. The price was increased by $2K for a CAR ON THEIR LOT. How does this make sense? Lost a sale today because they wouldn't honor pricing on a car they had on their lot. They are not honest and don't keep their word. More

Great service. Wonderful helpful customer service! Brought my car in for a recall on electric window. While there was also informed of another recall that I was not aware of. They took care of all at Brought my car in for a recall on electric window. While there was also informed of another recall that I was not aware of. They took care of all at once. They were so kind to let me use a rental car. The bill for rental was picked up by Brian who was the one that took care of me the minute I walked in the door. Great service! More

Thank you, to all ! Very pleased with the service! Fast, reliable, good quality job ! Friendly people ! I had experience with other services, I can tell Lombard Toyo Very pleased with the service! Fast, reliable, good quality job ! Friendly people ! I had experience with other services, I can tell Lombard Toyota is the best! More

I'm confused by the service but I like the dealership I took in my car for the 5k miles service ( rotation of tires, checking fluids...etc). Anyways, I picked up my car and I inspected it like I promised I took in my car for the 5k miles service ( rotation of tires, checking fluids...etc). Anyways, I picked up my car and I inspected it like I promised myself to do before I leave the dealership. This is because last time, it was missing a valve cap for the right front wheel. Well, it was still missing the cap and it was the same wheel, I asked about it and all they said was, here is a valve cap, I have another customer. So, I have the thought in my head my tires weren't rotated. No big deal. It only has 5k miles on it and I was by myself at the service bay. I didn't want to be an annoying customer. So I put on my valve cap and I'm driving out of the lot. My dash displays a MAINTENANCE REQUIRED message. I just went back to the service bay and the guy I told, just reset it and said they did the service. This is after work and I just wanted to get home. Next day, I checked my service "receipt" and nothing is marked on it. This is very confusing. I can't wait to get to 10k miles so I can make sure it gets an actual service. My friends made me feel like a walk over for being nice and not complaining. But I have to make sure it is done next time. More

Sales experience I purchased a 2018 Camry at Lombard Toyota. I worked with manager Tom Derrico and could not have been happier with the service. I filled out all my in I purchased a 2018 Camry at Lombard Toyota. I worked with manager Tom Derrico and could not have been happier with the service. I filled out all my info online and picked up my car the next morning! More

Keeping Me and My Corolla on Track I love the electronic reminders about routine maintenance on my car from Lombard Toyota. My gorgeous sea breeze blue baby is welll cared for and I ho I love the electronic reminders about routine maintenance on my car from Lombard Toyota. My gorgeous sea breeze blue baby is welll cared for and I hope to keep her that way for a long time. Staff and repair team are all very pleasant too. I feel like we are well taken care of and if I have questions they are always answered. More

Excellent Service No matter how large or small your service is, this dealership is professional, friendly, and thorough. This is the 2nd car we have purchased from them No matter how large or small your service is, this dealership is professional, friendly, and thorough. This is the 2nd car we have purchased from them and plan on purchasing another at this dealership in the spring. More

STAY AWAY!!! VERY RUDE and they LIE!!! We were quoted an internet price via email for 2018 highlander for 35K. I called to verify the price and they agreed that it is 35K + tax, title, and We were quoted an internet price via email for 2018 highlander for 35K. I called to verify the price and they agreed that it is 35K + tax, title, and doc fee. We go the dealer the same day. The sales consultant came back with the break down of numbers and we saw they ADDED OPTIONAL Platinum Care Package and Car Guard package. I said I don't want it. Then the manager comes rushing out and says no we cannot take that out. I was like they are optional so why do I have to add. he is like this is the deal, take or leave it. I said no I don't want them. So he said then we don't have no deal and walked away. EXTREMELY RUDE. WASTED TIME and DISHONEST. DO NOT GO HERE. More