Lombard Toyota

Professional and quick Very professional quick and friendly the area was clean, I made a call for appointment and they were friendly and professional. It’s very easy to make Very professional quick and friendly the area was clean, I made a call for appointment and they were friendly and professional. It’s very easy to make an appointment. More

Jerry McWilliams sale of extended car Good job Great job the service by jerry mcwilliams he was knowledgeable and it took no time at at all we where in and out of the dealership. Great job the service by jerry mcwilliams he was knowledgeable and it took no time at at all we where in and out of the dealership. More

Good staff and efficient Your staff was personable and efficient. Your staff let me know what had to been done and the cost, and the work was done in a timely manner. Your staff was personable and efficient. Your staff let me know what had to been done and the cost, and the work was done in a timely manner. More

ALWAYS excellent service! My dealership is always so accommodating! I asked for a little extra help today to wash the salt off my floor mats, as I don’t have a garage to clean My dealership is always so accommodating! I asked for a little extra help today to wash the salt off my floor mats, as I don’t have a garage to clean them myself. And they took them out and cleaned them for me! Couldn’t ask for nicer people. Thank you! More

Terrible Experience This dealership is not honest or ethical. The car was not pulled up and ready for viewing at the time I arrived for my confirmed appointment. The sa This dealership is not honest or ethical. The car was not pulled up and ready for viewing at the time I arrived for my confirmed appointment. The sales rep, Tiffany, was unable to locate and bring up the specific vehicle on the lot. This took a long time. She was uninformed, unorganized, and disheveled. She and the manager made me wait and extraordinary long period of time between negotiations. I had an agreed upon price from online negotiations with Kaliyah (she was a genuine delight - I wish she would switch dealerships. I liked her.) Tiffany tried to make me sign a "legally binding contract" aka handwritten BS before taking it to her manager for approval. What she came back with was optional packages that I refused and she told me she was unable to take off. I spent 2.5 hours (most of the time waiting by myself in chairs) and left with nothing. They were unethical and dishonest. They would not tell me where the car I wanted to buy was. They just said it was at a "sister store." I did some research, tracked the VIN down to Naperville, left Lombard, and bought the car within 25 minutes without any BS in Naperville. Save your time, this dealership is horrible. More

Best dealership!!! I am 100% recommendating this dealership. Honest people and great service. I had issues with my 2018 Toyota Tacoma stalling and both time they would I am 100% recommendating this dealership. Honest people and great service. I had issues with my 2018 Toyota Tacoma stalling and both time they wouldn’t give it back until they were 100% confident with it not having the same issue. I love this dealership and I love the people there More

Excellent My experience at Lombard Toyota was excellent. My service advisor Jeff Serwas helpful and explained everything that needed to be repaired. The repai My experience at Lombard Toyota was excellent. My service advisor Jeff Serwas helpful and explained everything that needed to be repaired. The repairs didn’t take long either. More

Heated seAts. It took me awhile but I final got in and made Final made and kept my appointment for heated seats I paid for the dealer kept their word and had it done in day so my daughter could go back to her Final made and kept my appointment for heated seats I paid for the dealer kept their word and had it done in day so my daughter could go back to her cold campus. Thanks Pattie. To all and Larry for the lift. More

Oil change Went in for oil change and was told it would take an hour and half . And price quoted was 229.00 all I wanted was oil change Went in for oil change and was told it would take an hour and half . And price quoted was 229.00 all I wanted was oil change More

Great Service The service team and Lombard Toyota is excellent. Jeff, Mario, and Patty take really good care of me. I have been getting my cars serviced there for The service team and Lombard Toyota is excellent. Jeff, Mario, and Patty take really good care of me. I have been getting my cars serviced there for over 10 years and have always had outstanding service. I highly recommend Lombard Toyota’s service team! More