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Lombard Toyota

Lombard, IL

4.5
566 Reviews

725 W Roosevelt Rd

Lombard, IL

60148

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Showing 566 reviews

April 04, 2022

Been buying and receiving service from Lombard Toyota for 20 years. Service is great! Most recently bought from Henry, who was very helpful! Great experience. More

by HV
Recommend Dealer
Yes
Employees Worked With
Jeffrey in service, Henry Mendoza
Apr 04, 2022 -

HV responded

Great work!

Apr 08, 2022 -

HV responded

Thanks, Lombard Toyota!

February 18, 2022

I was really impressed at the service department. I would definitely recommend this dealership to anyone. Very nice people to do business with. More

by joeanastasi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Kutin, Charles Ellingson
September 29, 2021

Unprofessional and rude for no reason. We dealt with Kelvin Paul, who claimed he was the manager for some reason as well, but according to their own website, he is not the manager. The service team is v More

by DT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kelvin Paul
Sep 30, 2021 -

Lombard Toyota responded

DT my name is Marc Wilson I am the Service Director for Lombard Toyota I want to start with apologizing for your previous service visit , I also want to assure you this is not an automated response. We take it very seriously when any customer that comes through the door feels that they were treated poorly, as we want everyone that comes to Lombard Toyota to feel that they were treated with the utmost respect and care no matter whom they are, we are a family owned business who prides ourselves in our dedication to customer service and individual care we try to deliver to each and every customer that comes through the door. Also with all that being said I do not have any of your information so I'm unable to identify your records other than DT. I want to get your issue rectified personally so hope you give me the chance. I knew nothing about your hole situation and wish I had because I Assure I would have gotten it handled immediately for you so please contact me ASAP. My phone (630)827-5180 if for any reason I didn't answer I'm with another client or away from my desk but always return my messages so please contact me anytime. Thank You!

Sep 30, 2021 -

Lombard Toyota responded

DT my name is Marc Wilson I am the Service Director for Lombard Toyota I want to start with apologizing for your previous service visit , I also want to assure you this is not an automated response. We take it very seriously when any customer that comes through the door feels that they were treated poorly, as we want everyone that comes to Lombard Toyota to feel that they were treated with the utmost respect and care no matter whom they are, we are a family owned business who prides ourselves in our dedication to customer service and individual care we try to deliver to each and every customer that comes through the door. Also with all that being said I do not have any of your information so I'm unable to identify your records other than DT. I want to get your issue rectified personally so hope you give me the chance. I knew nothing about your hole situation and wish I had because I Assure I would have gotten it handled immediately for you so please contact me ASAP. My phone (630)827-5180 if for any reason I didn't answer I'm with another client or away from my desk but always return my messages so please contact me anytime. Thank You!

September 14, 2021

Brian in Service professional took time to explain what my car needed Had a porter bring me home and pick me back up. Would recommend More

by Patty.meason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian in Service Department
September 01, 2021

I dealt with Kelvin Paul who was handling multiple tasks but was still able to deal with me in a courtesy manner. He worked to get my car serviced in a reasonable time. Excellent job. More

by Joengso22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelvin Paul
August 28, 2021

Lombard Toyota - please don’t go! Pathetic customer service. They don’t care about customer’s time. I went for oils change and break inspection. It took them 3 hours to do that. Plus break inspection i More

by amitkapoor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alejandro Pantoja
August 28, 2021

Brian was GREAT and explained everything about what needed to be done. Wasn’t pushy. Answered all my questions. Very happy! More

by Gail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Kutin
August 27, 2021

Service tech polite. Service dept. Always friendly wait time not to bad. I would recommend this service dept. I rate it a 10 I love my Rav 4. More

by Beverly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian kutin
August 26, 2021

Car needed 30,000 mile service. They gave me a free loaner for the afternoon. Patricia in cashier office called my insurance company and printed a copy of my updated insurance card. Kevin in the servic More

by cjbelm
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin in service department, Patricia in cashier office
August 21, 2021

My car broke down and my local dealer was on strike, so Lombard graciously took me in. They got to my car the next day, which happened to be a Saturday, and had it back to me the same day. Very grateful fo More

by TriciaF.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles and Brian in service were great!