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Lombard Toyota
Lombard, IL
569 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 569 reviews
September 20, 2022
Car I looked at was dirty inside. They did not try to clean it at all. Also exterior had scratches. The service lights were on also. Shocked they would sell a car in that condition. They did not try to clean it at all. Also exterior had scratches. The service lights were on also. Shocked they would sell a car in that condition. More
by Lsalarda
Employees Worked With
Forgot employees name
April 05, 2022
Was in there about 1 year ago. I went wanting to buy a new SUV that was in stock after a test ride. The bottom line after talking to the sales person and then the manager I was le I went wanting to buy a new SUV that was in stock after a test ride. The bottom line after talking to the sales person and then the manager I was left alone to sit there for a half hour and just when i got up to walk out the sales person stopped me and said they couldnt do the deal... Although I live close I will not ever go back. Another dealer did make the deal work. They now will miss out on my wife looking for a New Venza !!!!! More
by rbtaln
Employees Worked With
Abed Ali
April 04, 2022
Been buying and receiving service from Lombard Toyota for 20 years. Service is great! Most recently bought from Henry, who was very helpful! Great experience. 20 years. Service is great! Most recently bought from Henry, who was very helpful! Great experience. More
by HV
Employees Worked With
Jeffrey in service, Henry Mendoza
February 18, 2022
I was really impressed at the service department. I would definitely recommend this dealership to anyone. Very nice people to do business with. I would definitely recommend this dealership to anyone. Very nice people to do business with. More
by joeanastasi
Employees Worked With
Brian Kutin, Charles Ellingson
September 29, 2021
Unprofessional and rude for no reason. We dealt with Kelvin Paul, who claimed he was the manager for some reason as well, but according to their own website, he is not the manager. The service team is v Kelvin Paul, who claimed he was the manager for some reason as well, but according to their own website, he is not the manager. The service team is very willing to talk down to customers, and not very willing to help or come to a reasonable conclusion in a respectful way. The service team and manager belittle their customers. If you're a woman, they will assume you know nothing and treat you as such. Offering no solutions, and holding no accountability for their own mistakes. When we tried to speak to a manager about the situation, they were very unwilling to assist. So what else is there to do at that point when even the manager won't help? I'm sure I'll get a generic response from someone claiming to be a manager or owner of the business to this review, and I should call to get things sorted out. But guess what, even when I had called this dealership in the past, they don't answer. Leave a voicemail? Don't bother leaving the voicemail because that won't be answered either. (This has occurred multiple times). More
by DT
Employees Worked With
Kelvin Paul
September 01, 2021
I dealt with Kelvin Paul who was handling multiple tasks but was still able to deal with me in a courtesy manner. He worked to get my car serviced in a reasonable time. Excellent job. but was still able to deal with me in a courtesy manner. He worked to get my car serviced in a reasonable time. Excellent job. More
by Joengso22
Employees Worked With
Kelvin Paul
August 28, 2021
Lombard Toyota - please don’t go! Pathetic customer service. They don’t care about customer’s time. I went for oils change and break inspection. It took them 3 hours to do that. Plus break inspection i service. They don’t care about customer’s time. I went for oils change and break inspection. It took them 3 hours to do that. Plus break inspection is free at many dealers, on checking the same I was told to go to that dealer. Since my car was already in for servicing I did move out. My dashboard glovebox door got stuck. I was told $140 for diagnostic. Never going back or recommending someone. More
by amitkapoor
Employees Worked With
Alejandro Pantoja
