Lombard Toyota

Last Lease Service I was in from out of town and new to dealership. Service person never approached me or introduced himself....service area was below average for the si I was in from out of town and new to dealership. Service person never approached me or introduced himself....service area was below average for the size and scale. My dealership back home has welcoming grateful staff, lovely waiting area and fully washed and DRIED car when done. They appreciate my business and make me feel valued. This guy could've cared less about me was more worried about his Dunkin Donuts coffee drink then me as he kept stopping to drink it while typing in my info. Makes me anxious to get back to Olathe Kansas to trade in my vehicle....this was a way for me to check out Lombard Toyota....hmmmm. (Could've been my 3rd Toyota) Not a great impression. More

Best service that saved my day! On our way to attend a wake 20 miles from home, the check hybrid system light went on with 2 other lights. Pulled into Toyota Lombard. Dennis Patel, S On our way to attend a wake 20 miles from home, the check hybrid system light went on with 2 other lights. Pulled into Toyota Lombard. Dennis Patel, Shawn the mechanic treated us with the best care I’ve ever had at a Toyota dealership. They took the car in immediately while a friend picked us up to make it to the wake. Dennis was in constant communication with me. It turned out to be an easy fix without spending a fortune. We were able to pick the car up that night and drive home safely. Someone must have been looking out for us. The stars aligned that day. Great service and care for us, what a great group of professionals. Thank you More

Great Service I had a great service from the dealer when I bought my RAV 4 and when I went back for service. People there are cooperative and answer all the questio I had a great service from the dealer when I bought my RAV 4 and when I went back for service. People there are cooperative and answer all the questions. Really glad with the service. More

Airbag recall Excellent service and a free car rental was offered as part of the service. Dennis was helpful and courteous. The repair took exactly the amount tim Excellent service and a free car rental was offered as part of the service. Dennis was helpful and courteous. The repair took exactly the amount time I was quoted. Thank you!!! More

Complete car warranty protection Car look very nice and newer than the day I purchased, thank you for the hard work. Tammy excellent explains everything about protection warranty.rakk Car look very nice and newer than the day I purchased, thank you for the hard work. Tammy excellent explains everything about protection warranty.rakkana. More

Excellent service Joshua Moore and service department exceeded my expectations. Friendly service completed in a timely manner. Dealership was clean and had a nice waiti Joshua Moore and service department exceeded my expectations. Friendly service completed in a timely manner. Dealership was clean and had a nice waiting area. Would recommend to others. More

Overall a very good experience Very through, work was completed in a timely manner, communication was good, the car wash is a very nice touch, waiting room was clean and comfortabl Very through, work was completed in a timely manner, communication was good, the car wash is a very nice touch, waiting room was clean and comfortable. More

Easy to Do Business With Excellent Service,informative, courteous staff. My vehicle was ready as promised, the staff was very patient answering my questions especially the new Excellent Service,informative, courteous staff. My vehicle was ready as promised, the staff was very patient answering my questions especially the newer employee at the parts counter, sorry I did not get his name, but he was determined to answer my questions. Thanks guys More

Toyota Highlander Service On 2/22/19, Highlander service in Lombard Toyota with Jerry McWilliams. Very nice and friendly environment . In and out very quick Quality of serv On 2/22/19, Highlander service in Lombard Toyota with Jerry McWilliams. Very nice and friendly environment . In and out very quick Quality of service was great kept my car clean I was treated very well by Jerry Happy with the service More

Service Appointment Jeff is always pleasant and professional and always helpful. He stays on top of the service guys to ensure I don’t have to wait a long time. He always Jeff is always pleasant and professional and always helpful. He stays on top of the service guys to ensure I don’t have to wait a long time. He always gets the job done! More