Lombard Toyota

5000 mile Toyota care service The 5000 mile Service was done conveniently and efficiently - Jerry was extremely nice to work with. I was able to get a same day appointment! The 5000 mile Service was done conveniently and efficiently - Jerry was extremely nice to work with. I was able to get a same day appointment! More

Jeff Serwas handled my service visit and was on top of every thing. Excellent service. I also was admitted earlier than my appt which was great. thing. Excellent service. I also was admitted earlier than my appt which was great. More

Routine maintenance for fleet car Great customer service from Mario and short wait time . Plan to come here for future service related issues. Convenient location to my workplace. Ni Great customer service from Mario and short wait time . Plan to come here for future service related issues. Convenient location to my workplace. Nice waiting area. More

Mainterance I have been using Lombard Toyota for years. I am satisfied with the service and also bought my Matrix there. The staff is very knowledgeable and frien I have been using Lombard Toyota for years. I am satisfied with the service and also bought my Matrix there. The staff is very knowledgeable and friendly. I love that I can get a ride home if service time is extended. More

Lack of communication I left car for oil change and tire rotation and check why a/c not cooling. I received call from Jeff I needed a compressor and told price Jeff calle I left car for oil change and tire rotation and check why a/c not cooling. I received call from Jeff I needed a compressor and told price Jeff called me and said that they had to get a part and it would be done on Monday I called on Monday to talk to Jeff as to approximate time it would be finished. I talked to Brian and he said he would have Jeff call me. I called again and Brian said Jeff must be with someone but he would have him get right back with me. Still no call so I called and Brian said let him see if he could find him. Then I find out that Jeff wasn’t even there Monday and the part wasn’t there either. I talked to someone ithere who told me part would not be there till Tuesday but he would have Jeff call me on Tuesday morning as he would be there at 7am I waited and received no call until 11:45 Tuesday from Jeff saying car was ready to pick up. It would have been nice to have known that i was not going to get my car back on Monday or a call on Tuesday morning telling me approximately when my car would be completed. I have always done business there. Bought my tires there. Get my oil changed there but am not satisfied with the way I was treated this time. I’m really not happy with this service. A simple call would have made my life much better. More

Good service Very efficient. Was met before I even got out of my car. Found my appointment info promptly. Waiting area very comfortable. Need to make fresh coffee Very efficient. Was met before I even got out of my car. Found my appointment info promptly. Waiting area very comfortable. Need to make fresh coffee, though! More

Good deal, good service! Wanted a "newish" used Avalon, and they had 3 good options. Salesman was patient, accommodating, and the final deal included fixing a small ding on t Wanted a "newish" used Avalon, and they had 3 good options. Salesman was patient, accommodating, and the final deal included fixing a small ding on the car. Everyone I dealt with was helpful, friendly, and service department did a great job..never even know the "ding" was there!! My 2016 looks like a brand new car!! More

Highlander purchase Luis Cruz is a great salesmen for honesty and we have purchased three new cars through him. He is the reason we keep coming back to this Toyota dealer Luis Cruz is a great salesmen for honesty and we have purchased three new cars through him. He is the reason we keep coming back to this Toyota dealership. More

Service I felt that I was well taken care of this morning when I took my car in for its paint job. The man who greeted me was very friendly and help me with I felt that I was well taken care of this morning when I took my car in for its paint job. The man who greeted me was very friendly and help me with some personal questions. More

Fixed Alarm and Tire Leak The alarm on our 2015 Sienna would randomly go off. They discovered it was an issue with the sliding door which was covered under the warranty. They The alarm on our 2015 Sienna would randomly go off. They discovered it was an issue with the sliding door which was covered under the warranty. They ordered the part and fixed it on my next visit. Also, the tire sensor had an air leak, I was confused about that so I asked Jeff. He explained it to me in a way that made sense. The tire sensor wasn't covered and was going to cost roughly $85 but Jeff hooked me up and took half off the price! Everyone is really friendly and the customer service is great. Don't hesitate to visit Lombard Toyota! More