Lombard Toyota

installed remote starter for 2019 Toyota Highlander 1 Setup was not placed when I called and gave my info day before appointment - unprofessional 2 I called day of and had to set up appointment again 1 Setup was not placed when I called and gave my info day before appointment - unprofessional 2 I called day of and had to set up appointment again so part could be ordered - good thing I called 3 loaner car covered with snow and smelly - I had to ask someone to clean snow car off- not happy had to use FaBreeze spray I had in purse to tolerate smell! Ugh! 4 Had to ask how to work controls for remote starter. - That should have been explained to me upon giving me controls - this was new for me -Duh! 5 Asked to have my car washed when I dropped it off and offered to pay - was told they wash outside usually - was not done and was told it was too cold to wash - it was in 40's that day - really! 6 Was given different pricing from 2 people - they should be on same page for pricing - 7 I like the establishment and the hours - but - I recommend some additional training for service employees - just saying! More

Very professional, very helpful, whether it’s the service department, which is great, or the cashier, they are always helpful and make everything as easy as posssible. department, which is great, or the cashier, they are always helpful and make everything as easy as posssible. More

Jeff did very good job n it's close with my house n I go every time this shop thank you Jeff you did very good job every time this shop thank you Jeff you did very good job More

Great service, as always Jeff is always helpful in accommodating my special needs (physical handicap) when I bring my car in for normal maintenance. I trust his advice on any Jeff is always helpful in accommodating my special needs (physical handicap) when I bring my car in for normal maintenance. I trust his advice on any additional work that may be recommended by the service technician. More

Very pleased with Lombard Toyota service department. Paul took the time to explain what was done and what he recommended to be done. I highly recommend using Lombard Toyota for all your auto services. took the time to explain what was done and what he recommended to be done. I highly recommend using Lombard Toyota for all your auto services. More

Lombard Toyota is like Family My Wife and I have been loyal Lombard Toyota customers for over ten years. I consider them Family. Josh/Service takes care of us all the time. H My Wife and I have been loyal Lombard Toyota customers for over ten years. I consider them Family. Josh/Service takes care of us all the time. He always fully explains the entire situation and options available. The BEST!! Jerry/Service is also very good. Sean/Ron (Mechanics) are Awesome!! I always trust their recommendations and suggestions when it comes to our two cars.. TJ (Porter) is very cordial, friendly and attentive. We feel very safe and secure in sending Family or Friends to Lombard Toyota for GREAT Service!! Lombard Toyota you should be Very Proud of having such Great Employees!! Thanks Josh, Sean, Ron and TJ (Porter) More

Very good service,and thanks Josh for given me details of what I need to do in my car in the future. Looking forward to see you soon. what I need to do in my car in the future. Looking forward to see you soon. More

Routine 20,000 mile service plus Autoguard application Service time estimated at 2 hours in length. I was in and out in 65 minutes. I appreciated saving the time since I was waiting for the car. Service time estimated at 2 hours in length. I was in and out in 65 minutes. I appreciated saving the time since I was waiting for the car. More

Jeff Serwas, Service Manager, and Patty Wojdyla in Customer Service make every experience in service hassle free. They always address our concerns with confidence and leave us feeling reassured. We as Customer Service make every experience in service hassle free. They always address our concerns with confidence and leave us feeling reassured. We as a family have purchased 15 cars from Lombard Toyota, and service is the primary reason. More

Efficient, on time and easy check in and out. Service department sent reminders, I was early however they were very accommodating. Pleasant wait area. Friendly service department sent reminders, I was early however they were very accommodating. Pleasant wait area. Friendly service More