Lombard Toyota

Great experience with maintenance department. Junior explained the Service and what I should expect on my next visit. Quote was spot on and car was ready in an hour as estimated. explained the Service and what I should expect on my next visit. Quote was spot on and car was ready in an hour as estimated. More

Our Mechanic, Brian was great! He explained everything to us and helped us understand and feel comfortable with the work that needed to be done to our car. to us and helped us understand and feel comfortable with the work that needed to be done to our car. More

We had the opportunity to work with "double AA" at the Toyota Car Dealership. What a delight! Friendly, engaging, and has a wonderful sense of humor. Thank you for making car buying a smooth experience Toyota Car Dealership. What a delight! Friendly, engaging, and has a wonderful sense of humor. Thank you for making car buying a smooth experience. More

Very disappointed. I came in for my 25,000 maintenance. My mileage was 28,200. I had tried to schedule once and they were closed for Covid and then I had to reschedule for exposure. Finally it could take p My mileage was 28,200. I had tried to schedule once and they were closed for Covid and then I had to reschedule for exposure. Finally it could take place and since I was 200 miles over their mileage number they refused to honor my purchase maintenance agreement. Very disappointing, why come to this dealer if they have no desire to have a customer relationship. I will not be back with my 2 year old Rav4 again. At least they got their $ 33.00. And will lose out on any future repairs and I’ll be happy to tell people my experience. More

Came back from two week trip Nov. 15 to CO / 2300 miles. Low air tire pressure light came on due to zero degree temp., had tires inflated locally and light went off and didn't flash. However, "something did Low air tire pressure light came on due to zero degree temp., had tires inflated locally and light went off and didn't flash. However, "something didn't feel right" and I couldn't be specific -- thought might be tires or the alignment. Got an appointment for Nov 17 and the reception people in service were absolutely great on the phone. Showed up & basically was treated very rudely by the service advisor -- in essence, said my request was very ambiguous -- asked just for a test drive to see if they saw something that needs inspection. Nope, $75 for an inspection. Left to see if problem(s) continued. On way home saw a Firestore store, all mechanics also ASE certified. Their inspection = $9.99. No issues with performing it, unlike the hassle at Toyota Lombard. Toyota blew me off / ok, no problem / will likely take my maintenance elsewhere. However, Patty in the service reception desk is ABSOLUTELY GREAT (unlike my service advisory. Geez, what a lousy way of dong business Want return customers then treat them with courtesy. More

The service department at Lombard Toyota is excellent! The ladies who make the appointments are friendly and professional. The people in the service department are courteous and professional. Shout out The ladies who make the appointments are friendly and professional. The people in the service department are courteous and professional. Shout out to Jerry who handled a situation where a special hitch cover came off and was squished. He informed me of the situation and let me know how he would resolve the problem. Very pleased! More

I primarily worked with Maurillio Ruiz Jr an assistant service manager. He was very helpful in ordering parts and getting me in for an appointment quickly and getting the job done quickly and efficiently. service manager. He was very helpful in ordering parts and getting me in for an appointment quickly and getting the job done quickly and efficiently. the only drawback/eyeopener was the price of the product (rear wiper) plus installation which I thought was quite high, and much higher than what I had hoped/expected to pay. More

Great service.Courteous Informed me of bad Great service. Courteous Informed me of bad tire Provided quote Washed outside of car ALL staff was friendly, and informative. Glad I am leasi Great service. Courteous Informed me of bad tire Provided quote Washed outside of car ALL staff was friendly, and informative. Glad I am leasing there More

Honest as they worked on my car, offering recommendations on work to do now and what to consider in the future. Kind about my staying with my well maintained 20 yrs old Camry! on work to do now and what to consider in the future. Kind about my staying with my well maintained 20 yrs old Camry! More

Been going to Lombard Toyota since 2001. Always received good service from sales and the service department. I deducted one star because I saw at least 5 employees walking around, indoors, without a mask. A good service from sales and the service department. I deducted one star because I saw at least 5 employees walking around, indoors, without a mask. A mask in public is a very simple way to show that you care about others. More